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#1
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ATI customer service, does it exist?
Is there any way to actually correspond with any human at ATI
customer support (rather than getting automated e-mail responses)? I have an ATI AIW Radeon 7500 AGP video card which one day (about one year and one month after purchase) simply became unable to produce a picture (no POST or anything --my first thought was that my monitor quit but my old PCI S3 VirgeDX card works just fine on the same monitor). Other than trying to see if there's anything I should do before returning to ATI for service, I would love to verify whether or not this part is under warranty coverage (everything I've been able to find about this on the ATI web site suggests that the coverage is at least 3 years but my record from where I bought it online claims only one year of coverage --in the latter case I would have missed coverage by about a month at the time of failure). TIA, August Pamplona -- The waterfall in Java is not wet. - omegazero2003 on m.f.w. a.a. # 1811 apatriot #20 Eater of smut To email replace 'necatoramericanusancylostomaduodenale' with 'cosmicaug' |
#2
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August Pamplona wrote:
Is there any way to actually correspond with any human at ATI customer support (rather than getting automated e-mail responses)? I have an ATI AIW Radeon 7500 AGP video card which one day (about one year and one month after purchase) simply became unable to produce a picture (no POST or anything --my first thought was that my monitor quit but my old PCI S3 VirgeDX card works just fine on the same monitor). Other than trying to see if there's anything I should do before returning to ATI for service, I would love to verify whether or not this part is under warranty coverage (everything I've been able to find about this on the ATI web site suggests that the coverage is at least 3 years but my record from where I bought it online claims only one year of coverage --in the latter case I would have missed coverage by about a month at the time of failure). TIA, August Pamplona -- The waterfall in Java is not wet. - omegazero2003 on m.f.w. a.a. # 1811 apatriot #20 Eater of smut To email replace 'necatoramericanusancylostomaduodenale' with 'cosmicaug' if you never reply to the automated response, you'll never get a reply. I send them a copy of it immediately, asking whats up. A peeve of mine is that they never include the original complaint contents in the reply, so if you have 4 different issues the traking number alone doesnt help. |
#3
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"Gordon Scott" wrote in message
... August Pamplona wrote: Is there any way to actually correspond with any human at ATI customer support (rather than getting automated e-mail responses)? I have an ATI AIW Radeon 7500 AGP video card which one day (about one year and one month after purchase) simply became unable to produce a picture (no POST or anything --my first thought was that my monitor quit but my old PCI S3 VirgeDX card works just fine on the same monitor). Other than trying to see if there's anything I should do before returning to ATI for service, I would love to verify whether or not this part is under warranty coverage (everything I've been able to find about this on the ATI web site suggests that the coverage is at least 3 years but my record from where I bought it online claims only one year of coverage --in the latter case I would have missed coverage by about a month at the time of failure). TIA, August Pamplona -- The waterfall in Java is not wet. - omegazero2003 on m.f.w. a.a. # 1811 apatriot #20 Eater of smut To email replace 'necatoramericanusancylostomaduodenale' with 'cosmicaug' if you never reply to the automated response, you'll never get a reply. I send them a copy of it immediately, asking whats up. I received a reply to an rma request which was automated. Since the form for the r.m.a. request had a space to describe the problem, etc. (which I used to to do so and ask for the clarification on the warranty), I just assumed that someone would be reading it on the other end (but I obviously assumed wrong). This reply was an address starting with "support" to which I replied with pretty much the same original message. The apparent reply to this was an obviously automated response from "autoreply"+'at sign'+"ati.com" (munged as a courtesy --even though it's an obviously unmonitored address) informing me that their online support has been modified (translation: the address to which I sent my previous message is obviously not monitored) and encouraging me to visit http://www.ati.com/support. I visit http://www.ati.com/support and fill out a form and I get another automated reply "autoreply"+'at sign'+"ati.com" telling me, because I put warranty service as my issue (it's the closest category offered), to go check out the r.m.a. page (which wasn't particularly helpful because: A- I had already done that and B- it's still not getting me to talk with anybody at ATI). A peeve of mine is that they never include the original complaint contents in the reply, so if you have 4 different issues the traking number alone doesnt help. Tracking number? I must be doing something wrong because I didn't get one of those. I did get an r.m.a. # but I don't want to actually send this video card in for service until I actually communicate with someone at ATI other than an autoresponder. Is this so odd? August Pamplona -- The waterfall in Java is not wet. - omegazero2003 on m.f.w. a.a. # 1811 apatriot #20 Eater of smut To email replace 'necatoramericanusancylostomaduodenale' with 'cosmicaug' |
#4
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No.
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#5
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In ,
srewbigbrother typed: No. Concise. August Pamplona -- The waterfall in Java is not wet. - omegazero2003 on m.f.w. a.a. # 1811 apatriot #20 Eater of smut To email replace 'necatoramericanusancylostomaduodenale' with 'cosmicaug' |
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