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EPSON Stylus Colour 980 - UK -Crazy Repair Fee!!!!
Hi,
didn't post here for ages. Just had a bad experience. . .after three years of great use my faithful printer started giving me problems. It would no longer produce high quality prints without an awful streaking/banding running through the prints, see below link for example, http://tinyurl.com/3bupj I did try nearly 10 head cleans (Used half a new ink cartridge) and even though the test print/nozzle check was fine, any prints I did had this horrible lines running though them. I did try different paper and different driver settings, but no joy. Anyway I called up Epson UK and explained to them the issue I was having, and after going through all the options the Epson support technician recommended an *Out-Of-Warranty* 3rd party company to have my Machine *serviced*, they are called EQUINOX. I phoned them and explained the situation, the lazy on the phone informed me that I would need to pay £47.00 to have my printer sent to them by courier so that there engineers could have a look. I asked her how much the service could cost, but she said that it wasn't possible to give any prices until they could have a look at the printer. Fair enough I thought, EPSON referred me to this company, lets go for it, so I paid £47.00 by credit card and the printer was dully collected. 4 days later I get an email from EQUINOX saying to repair my Stylus-Colour 980 it would cost £263.38 !!!!!!!!!!!!!!!!!!!!!!!! Labour 29.79 Printhead 136.99 Black Ink 18.11 Colour Ink 19.26 Delivery & Collection 20.00 VAT 39.23 TOTAL £263.38 Deposit Paid £47.00 Balance to Pay £216.38 WTF!!!!!!!!!!!!!! how can this be? I have been speaking to EPSON support/Customer Services about this whole matter, something stinks!. Even the guy at EPSON was amazed at the repair estimate. This printer was bought brand new (3 years ago) and have been looked after really well (dust cover etc). I paid about £215.00 for it. This is my first EPSON product and I am surprised that it is *Broken* after 3 years of light use, and that it cannot be serviced. At the price this company is asking, my printer is written off! and I could buy a brand new one. Worst off all I have been charged £47.00 for the pleasure of being told my printer is *written-off*. So I am now without an expensive printer and I am £47.00 less towards a new printer The matter lays with EPSON customer services now, lets see what the outcome is. Will I ever use any Epson printer again? Time will tell Wayne ][ |
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#3
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"Wayne Youngman" wrote in message ... Hi, didn't post here for ages. Just had a bad experience. . .after three years of great use my faithful printer started giving me problems. It would no longer produce high quality prints without an awful streaking/banding running through the prints, see below link for example, http://tinyurl.com/3bupj I did try nearly 10 head cleans (Used half a new ink cartridge) and even though the test print/nozzle check was fine, any prints I did had this horrible lines running though them. I did try different paper and different driver settings, but no joy. Anyway I called up Epson UK and explained to them the issue I was having, and after going through all the options the Epson support technician recommended an *Out-Of-Warranty* 3rd party company to have my Machine *serviced*, they are called EQUINOX. I phoned them and explained the situation, the lazy on the phone informed me that I would need to pay £47.00 to have my printer sent to them by courier so that there engineers could have a look. I asked her how much the service could cost, but she said that it wasn't possible to give any prices until they could have a look at the printer. Fair enough I thought, EPSON referred me to this company, lets go for it, so I paid £47.00 by credit card and the printer was dully collected. 4 days later I get an email from EQUINOX saying to repair my Stylus-Colour 980 it would cost £263.38 !!!!!!!!!!!!!!!!!!!!!!!! Labour 29.79 Printhead 136.99 Black Ink 18.11 Colour Ink 19.26 Delivery & Collection 20.00 VAT 39.23 TOTAL £263.38 Deposit Paid £47.00 Balance to Pay £216.38 WTF!!!!!!!!!!!!!! how can this be? I have been speaking to EPSON support/Customer Services about this whole matter, something stinks!. Even the guy at EPSON was amazed at the repair estimate. This printer was bought brand new (3 years ago) and have been looked after really well (dust cover etc). I paid about £215.00 for it. This is my first EPSON product and I am surprised that it is *Broken* after 3 years of light use, and that it cannot be serviced. At the price this company is asking, my printer is written off! and I could buy a brand new one. If your printer came with a lifetime guarantee for the print heads (Epson stated this on their printers with integral heads when I puchased my Photo 700 a few years back. Not sure how old your model is but I think this wording was remoed at some point.) then threaten legal action, and go through with it, if they do not replace the heads for free. You can also argue unfair costs in returning the printer only to find "inferior quality heads". Also, remember that 3 years is not long for a printer like yours to last after normal use. It will be interesting to find out what happens. A friend of mine had a similar problem well outside the guarantee period, albeit with a cheaper model (Stylus 600 I think), and he argued the same lifetime guarantee for the heads. They replaced the heads free, but only after standing his ground. MC |
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yes i have an epson phto stylus and the heard is broken.
I ask , in france, only two heard at half of a price of a nez printer... now, i understand, for photo I can print at 1/4 $ 10*13cm in the street. More : argentic, better in the time. Now for my courrier, i use my very old laser HP, 1986 work fine, i can repair. I ask moe time a technician, he said that if HP dont stop to make this HP laserjet, HP down... the printer can print more than 20 years. I have 4 HP, for the change because the entreprise put the HP in the street and buy printer ink jet!!! Do the same.. XF "Wayne Youngman" a écrit dans le message news: ... Hi, didn't post here for ages. Just had a bad experience. . .after three years of great use my faithful printer started giving me problems. It would no longer produce high quality prints without an awful streaking/banding running through the prints, see below link for example, http://tinyurl.com/3bupj I did try nearly 10 head cleans (Used half a new ink cartridge) and even though the test print/nozzle check was fine, any prints I did had this horrible lines running though them. I did try different paper and different driver settings, but no joy. Anyway I called up Epson UK and explained to them the issue I was having, and after going through all the options the Epson support technician recommended an *Out-Of-Warranty* 3rd party company to have my Machine *serviced*, they are called EQUINOX. I phoned them and explained the situation, the lazy on the phone informed me that I would need to pay £47.00 to have my printer sent to them by courier so that there engineers could have a look. I asked her how much the service could cost, but she said that it wasn't possible to give any prices until they could have a look at the printer. Fair enough I thought, EPSON referred me to this company, lets go for it, so I paid £47.00 by credit ca rd and the printer was dully collected. 4 days later I get an email from EQUINOX saying to repair my Stylus-Colour 980 it would cost £263.38 !!!!!!!!!!!!!!!!!!!!!!!! Labour 29.79 Printhead 136.99 Black Ink 18.11 Colour Ink 19.26 Delivery & Collection 20.00 VAT 39.23 TOTAL £263.38 Deposit Paid £47.00 Balance to Pay £216.38 WTF!!!!!!!!!!!!!! how can this be? I have been speaking to EPSON support/Customer Services about this whole matter, something stinks!. Even the guy at EPSON was amazed at the repair estimate. This printer was bought brand new (3 years ago) and have been looked after really well (dust cover etc). I paid about £215.00 for it. This is my first EPSON product and I am surprised that it is *Broken* after 3 years of light use, and that it cannot be serviced. At the price this company is asking, my printer is written off! and I could buy a brand new one. Worst off all I have been charged £47.00 for the pleasure of being told my printer is *written-off*. So I am now without an expensive printer and I am £47.00 less towards a new printer The matter lays with EPSON customer services now, lets see what the outcome is. Will I ever use any Epson printer again? Time will tell Wayne ][ |
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"Larry" wrote
You cant blame Eson here, the fault lies with a sales system that requires the manufacturer to sell the printer at near cost, only to make a profit on ink and paper. HP, Canon, et,al. The cost of repairing ANY consumer level printer after warranty expires will almost ALLWAYS exceed the price of a new printer. "XF" wrote yes i have an epson phto stylus and the heard is broken. I ask , in france, only two heard at half of a price of a nez printer... now, i understand, for photo I can print at 1/4 $ 10*13cm in the street. More : argentic, better in the time. Now for my courrier, i use my very old laser HP, 1986 work fine, i can repair. I ask moe time a technician, he said that if HP dont stop to make this HP laserjet, HP down... the printer can print more than 20 years. I have 4 HP, for the change because the entreprise put the HP in the street and buy printer ink jet!!! Do the same.. Hi, well I am surprised!. I did not expect an EPSON printer to break after 3 years. It's annoying because it was an expensive model. I bought it to last me. I didn't think it would wear out so soon. The PC products I buy usually last me several years, this is because I *Look After* them, treat them with respect. I am a photographer and I use a Nikon Camera that is 15 years old, still works fine and I get it serviced every few years, I was hoping to do the same with my EPSON printer. Well anyway I'm not sure what's gonna happen, but I don't think I will buy an expensive printer again if they are deemed *Disposable* 3 years is not a very long lifetime, £260 is too expensive to fix a £200 printer don't you think? -- Wayne ][ |
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#7
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Mine are usually scrapped once they break, and it seems they go awry in two
years. When I have had them repaired in the past, they didn't last very long afterwards as something else pukes. Cost to repair isn't worth it once parts are factored in. Besides , the newer ones have better resolution anyway and are often faster. Epson's print head problems are renown. BP~ |
#9
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4 days later I get an email from EQUINOX saying to repair my Wayne wrote, Stylus-Colour 980 it would cost £263.38 !!!!!!!!!!!!!!!!!!!!!!!! Labour 29.79 Printhead 136.99 Black Ink 18.11 Colour Ink 19.26 Delivery & Collection 20.00 VAT 39.23 TOTAL £263.38 Deposit Paid £47.00 Balance to Pay £216.38 A friend of mine bought an Epsom Stylus Photo printer a year ago and it cost him 100 pounds to buy, Argos, WH Smiths and Maplin were all doing a Lexmark photo printer PZ706 printer at half price for 30 pounds, I bought one and my friend who does a lot of photographic printing found it far superior to his Epsom, consequently he has binned his Epsom and is now the proud owner of 4 PZ706 printers and I am the proud owner of 6 of them, the rationale is that we keep 2 spare printers as back up and sell the rest of them in a free ad newspaper, as each printer comes with cartridges worth 42 pounds we feel we have struck a bargain. Interestingly the only difference between the PZ707 which has replaced the PZ706 is that on the PZ707 you can plug in a memory card from a digital camera directly into the printer, a feature that both myself and my friend dont need, I dont know how good your Epsom was when it worked properly but somehow I suspect that I got better value for money with my 6 Lexmarks than you did with your printer.. If you are very quick you might, just might be able to buy a PZ706 for 29.99 pounds from www.maplin.co.uk, there is a problem with their website at the moment but you can order by telephone, the number is 0870 429 6000.. Regards, John. BTW, I previously owned a Laser printer and am new to Inkjets, do these inkjet refill kits actually work? |
#10
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In article , JhnWil876
writes A friend of mine bought an Epsom Stylus Photo printer a year ago and it cost him 100 pounds to buy, Argos, WH Smiths and Maplin were all doing a Lexmark photo printer PZ706 printer at half price for 30 pounds, I bought one and my friend who does a lot of photographic printing found it far superior to his Epsom, Wow, a review that concludes the photo output quality of a Lexmark to be better than an Epson Stylus Photo printer - that's a first! Comparing the output of any printer in the Epson SP range with these Lexmark machines is like comparing gold with sand, but don't just take my word for it. The most promising review I have ever seen of the Lexmark P706/707 printers is that the photo quality was mediocre (CNET), whilst most are much more forthright. Quoting from "Inkjet printer review" of the P707: "Text output was just OK... color graphics were good overall... draft outputs were not clean... biggest letdown, though, was the photo printing... Lexmark P707: The Photo Printer That Isn't!" Meanwhile, IT Reviews describe the P706 as: "Lexmark's P706 has the 'P' prefix that denotes it is a photo printer, and sure enough it can hold either a photo cartridge or a black cartridge, as well as the standard colour cartridge. .... Unfortunately, despite that photo cartridge the P706 failed to impress and print quality was poor. In fact it was little better than Z605. The problem isn't one of colours, but instead seems to be rooted deeper in Lexmark's printing technology." we feel we have struck a bargain. That would certainly appear to be a feeling unique to the two of you! ;-) -- Kennedy Yes, Socrates himself is particularly missed; A lovely little thinker, but a bugger when he's ****ed. Python Philosophers (replace 'nospam' with 'kennedym' when replying) |
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