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Anyone heard of Ebuyer? Returns advice
X-No-archive: yes
I am sitting here smelling the coffee mulling over a problem, that my friend has just about got over, wondering if there may not still be someone with a useful last ditch suggestion. My friend asked her husband to buy her an item from Ebuyer for christmas which he dutifully did. Unfortunately I had been unable to find the item on ebuyer due to Ebuyers misspelling. I did come a cross the item just after he had ordered and realised it may not have the required spec. I left a message on her phone to the effect about which she did nothing. If my call had been returned I would have urged him/her to send a cancelling e-mail in case they did decided to DSR the item. Suffice to say they waited until after christmas (maybe twenty days after purchase), found the spec was under requirement. They spent about well over £300 with Ebuyer of which this item was £150. They asked if they can return this unopened item at their own cost and purchase the next model up (for around £180) instead. They have not received a helpful response. I guess that is the end of the matter unless the item turns out to be faulty or unless someone has a suggestion. I am not sure of the exact correspondence, just that nothing useful has come of it. Ebuyer obviously took the marketing option over xmas not to act like many high st stores, and the likes of Amazon, with respect to extended returns periods. My friend was a bit naive and ignorant and has paid the price. BUT it does seem daft that Ebuyer be so willing to lose a customer and gain further negative references when the option to upgrade the item at the customers cost would have had a very different result and promoted positive feedback. I'm sure this isn't the first or even the thousandth time that Ebuyer have been accused of needlessly being their own worst enemy wrt customer relations. The items sells on Ebay for around £140 inc delivery and the replacement can be sourced from elsewhere cheaper than Ebuyer so the loss may not be too bad, just annoying and inconvenient. |
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