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RAID Array "Off Line" on P4C800-E Deluxe
I'm having trouble with the RAID array on my P4C800-E Deluxe MoBo.
After months of flawless performance and without adding any new hardware, I rebooted one day and noticed the following events in the boot sequence: FastTrak 378 BIOS 1.00.0.37 Promise Technology, Inc. Scanning IDE Drives........ (this went on for several minutes and then I received the following "blinking" message ID Mode Size Track Mapping Status 1 2+0 Stripe 327857MB 39859/255/63 "Off Line" For the life of me, I couldn't figure this out. My data was backed up, so I wound up reformatting the two 160MB Maxtor hard drives which make up my RAID_0 Array and then reinstalled Windows XP Pro. Well, things worked well for a few weeks, until the exact same blinking message came up that told me my RAID array was "Off Line". I tried updating my BIOS to 1017 (from 1016 where it was always at), but no luck. After taking somebody's advice, I let my PC sit before restarting thinking it might be a heat issue, but nothing changed. Here's what I notice: When I reboot my system and hit Ctrl-F to access FastBuild Utility 2.01, I have the following screen: Auto Setup....................[1] View Drive Assignments........[2] Define Array..................[3] Delete Array..................[4] Rebuild Array.................[5] Pressing the keys will bring up the following: [1]: No Available Disks! Any Key to Continue......... [2]: Channel:ID Drive Model Capacity(MB) Assignment Mode 1:SATA Maxtor 6Y160M0 163928 Array 1 U6 [3]: Array No RAID Mode Total Drv Capacity(MB) Status Array 1 Stripe 2 327857 Off Line Array 2 ---- ---- ---- ---- Array 3 ---- ---- ---- ---- Array 4 ---- ---- ---- ---- ....if I press Enter to Select Array 1, the following screen comes up: Array No RAID Mode Total Drv Capacity(MB) Status Array 1 Stripe 2 327857 Off Line Stripe Block:64KB Gigabyte Boundary: OFF [Drives Assignments] Channel:ID Drive Model Capacity(MB) 1:SATA Maxtor 6Y160M0 163928 ?:? failed or disconnected [4]: Array No RAID Mode Total Drv Capacity(MB) Status Array 1 Stripe 2 327857 Off Line Array 2 ---- ---- ---- ---- Array 3 ---- ---- ---- ---- Array 4 ---- ---- ---- ---- [5]: Array No RAID Mode Total Drv Capacity(MB) Status Array 1 Stripe 2 327857 Off Line Array 2 ---- ---- ---- ---- Array 3 ---- ---- ---- ---- Array 4 ---- ---- ---- ---- .... if I press Enter to Select Array 1, I receive the following message: Recovery is not applicable Press any key to continue I'm absolutely stumped on this one, and I don't want to keep reformatting my hard drive. I'm running Windows XP Pro (fully updated), 3.4GHz CPU (water-cooled... mainly for an NVIDIA 6800 Ultra graphics card and no, there aren't any water leaks), 2 GB RAM, P4C800-E Deluxe MoBo BIOS 1017, Promise FastTrak 378 RAID Driver V1.00.1.37 for Windows SE/NT4/ME/2000/XP/2003 FastTrak, 2 Maxtor SATA 160MB drives in RAID_0 configuration, 2 SATA Hard drives in the SATA 1 and SATA 2 connectors in non-RAID configuration (both Maxtors, 120GB and 30GB). Thanks for any and all advice, Mark |
#3
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From the Promise web site - taking pot luc on which product it was:
567 My RAID 0 array went offline. How can I recover my data? If one of the RAID 0 hard drives has failed, it is not possible to recover your data. If all of the members of the array are still functioning, it may be possible to recover your data. In the FastBuild BIOS utility, delete the array and re-create it [ IMPORTANT: Make sure that when you recreate the array you use exactly the same array settings (RAID level, drive assignments, and stripe size) of the original array ]. Going offline may indicate trouble with a hard drive, so it is recommended to perform a data backup and then perform a disk diagnostic on the hard drives. This would lead me to think that one of the drives is failing and this is the controllers polite way of saying its not dead yet, do something about it. I would check the event logs to see if there are any messages in there that are enlightening as to which drive is at fault. See: http://www.promise.com/support/faq/f...20TX2% 20Pro# I would also follow up on the diagnostics route mentioned. Try maxtor's web site for HDD diagnostics, since the drives are surely still under warrantee. Lastly, follow Paul's suggestion: if you do not have a compelling reason to use RAID 0 then think about the potential of loss of all data / system that the loss of 1 drive will incur (also the cost of downtime), then consider either not using RAID or using RAID 1 for resilience and performance. - Tim "macleme" wrote in message om... I'm having trouble with the RAID array on my P4C800-E Deluxe MoBo. After months of flawless performance and without adding any new hardware, I rebooted one day and noticed the following events in the boot sequence: FastTrak 378 BIOS 1.00.0.37 Promise Technology, Inc. Scanning IDE Drives........ (this went on for several minutes and then I received the following "blinking" message ID Mode Size Track Mapping Status 1 2+0 Stripe 327857MB 39859/255/63 "Off Line" For the life of me, I couldn't figure this out. My data was backed up, so I wound up reformatting the two 160MB Maxtor hard drives which make up my RAID_0 Array and then reinstalled Windows XP Pro. Well, things worked well for a few weeks, until the exact same blinking message came up that told me my RAID array was "Off Line". I tried updating my BIOS to 1017 (from 1016 where it was always at), but no luck. After taking somebody's advice, I let my PC sit before restarting thinking it might be a heat issue, but nothing changed. Here's what I notice: When I reboot my system and hit Ctrl-F to access FastBuild Utility 2.01, I have the following screen: Auto Setup....................[1] View Drive Assignments........[2] Define Array..................[3] Delete Array..................[4] Rebuild Array.................[5] Pressing the keys will bring up the following: [1]: No Available Disks! Any Key to Continue......... [2]: Channel:ID Drive Model Capacity(MB) Assignment Mode 1:SATA Maxtor 6Y160M0 163928 Array 1 U6 [3]: Array No RAID Mode Total Drv Capacity(MB) Status Array 1 Stripe 2 327857 Off Line Array 2 ---- ---- ---- ---- Array 3 ---- ---- ---- ---- Array 4 ---- ---- ---- ---- ...if I press Enter to Select Array 1, the following screen comes up: Array No RAID Mode Total Drv Capacity(MB) Status Array 1 Stripe 2 327857 Off Line Stripe Block:64KB Gigabyte Boundary: OFF [Drives Assignments] Channel:ID Drive Model Capacity(MB) 1:SATA Maxtor 6Y160M0 163928 ?:? failed or disconnected [4]: Array No RAID Mode Total Drv Capacity(MB) Status Array 1 Stripe 2 327857 Off Line Array 2 ---- ---- ---- ---- Array 3 ---- ---- ---- ---- Array 4 ---- ---- ---- ---- [5]: Array No RAID Mode Total Drv Capacity(MB) Status Array 1 Stripe 2 327857 Off Line Array 2 ---- ---- ---- ---- Array 3 ---- ---- ---- ---- Array 4 ---- ---- ---- ---- ... if I press Enter to Select Array 1, I receive the following message: Recovery is not applicable Press any key to continue I'm absolutely stumped on this one, and I don't want to keep reformatting my hard drive. I'm running Windows XP Pro (fully updated), 3.4GHz CPU (water-cooled... mainly for an NVIDIA 6800 Ultra graphics card and no, there aren't any water leaks), 2 GB RAM, P4C800-E Deluxe MoBo BIOS 1017, Promise FastTrak 378 RAID Driver V1.00.1.37 for Windows SE/NT4/ME/2000/XP/2003 FastTrak, 2 Maxtor SATA 160MB drives in RAID_0 configuration, 2 SATA Hard drives in the SATA 1 and SATA 2 connectors in non-RAID configuration (both Maxtors, 120GB and 30GB). Thanks for any and all advice, Mark |
#4
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Always check the cabling first. If you haven't already done so unseat and
reseat all the connectors. A little dirt or oxidation can cause the most infuriating intermittent faults. HTH formerprof "macleme" wrote in message om... I'm having trouble with the RAID array on my P4C800-E Deluxe MoBo. After months of flawless performance and without adding any new hardware, I rebooted one day and noticed the following events in the boot sequence: FastTrak 378 BIOS 1.00.0.37 Promise Technology, Inc. Scanning IDE Drives........ (this went on for several minutes and then I received the following "blinking" message ID Mode Size Track Mapping Status 1 2+0 Stripe 327857MB 39859/255/63 "Off Line" For the life of me, I couldn't figure this out. My data was backed up, so I wound up reformatting the two 160MB Maxtor hard drives which make up my RAID_0 Array and then reinstalled Windows XP Pro. Well, things worked well for a few weeks, until the exact same blinking message came up that told me my RAID array was "Off Line". I tried updating my BIOS to 1017 (from 1016 where it was always at), but no luck. After taking somebody's advice, I let my PC sit before restarting thinking it might be a heat issue, but nothing changed. Here's what I notice: When I reboot my system and hit Ctrl-F to access FastBuild Utility 2.01, I have the following screen: Auto Setup....................[1] View Drive Assignments........[2] Define Array..................[3] Delete Array..................[4] Rebuild Array.................[5] Pressing the keys will bring up the following: [1]: No Available Disks! Any Key to Continue......... [2]: Channel:ID Drive Model Capacity(MB) Assignment Mode 1:SATA Maxtor 6Y160M0 163928 Array 1 U6 [3]: Array No RAID Mode Total Drv Capacity(MB) Status Array 1 Stripe 2 327857 Off Line Array 2 ---- ---- ---- ---- Array 3 ---- ---- ---- ---- Array 4 ---- ---- ---- ---- ...if I press Enter to Select Array 1, the following screen comes up: Array No RAID Mode Total Drv Capacity(MB) Status Array 1 Stripe 2 327857 Off Line Stripe Block:64KB Gigabyte Boundary: OFF [Drives Assignments] Channel:ID Drive Model Capacity(MB) 1:SATA Maxtor 6Y160M0 163928 ?:? failed or disconnected [4]: Array No RAID Mode Total Drv Capacity(MB) Status Array 1 Stripe 2 327857 Off Line Array 2 ---- ---- ---- ---- Array 3 ---- ---- ---- ---- Array 4 ---- ---- ---- ---- [5]: Array No RAID Mode Total Drv Capacity(MB) Status Array 1 Stripe 2 327857 Off Line Array 2 ---- ---- ---- ---- Array 3 ---- ---- ---- ---- Array 4 ---- ---- ---- ---- ... if I press Enter to Select Array 1, I receive the following message: Recovery is not applicable Press any key to continue I'm absolutely stumped on this one, and I don't want to keep reformatting my hard drive. I'm running Windows XP Pro (fully updated), 3.4GHz CPU (water-cooled... mainly for an NVIDIA 6800 Ultra graphics card and no, there aren't any water leaks), 2 GB RAM, P4C800-E Deluxe MoBo BIOS 1017, Promise FastTrak 378 RAID Driver V1.00.1.37 for Windows SE/NT4/ME/2000/XP/2003 FastTrak, 2 Maxtor SATA 160MB drives in RAID_0 configuration, 2 SATA Hard drives in the SATA 1 and SATA 2 connectors in non-RAID configuration (both Maxtors, 120GB and 30GB). Thanks for any and all advice, Mark |
#5
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