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ASUS Tech Support Question
From ASUS Web Site: Technical Support Motherboard and General Product Support: For ( USA and CANADA Customer only) please visit our website at http://helpdesk.asus.com to obtain a technical support case number before talking to our technical support agents. What is doesnt say is whether there's a charge for those phone calls. Are they pay per incident, or free for a certain amount of time. If they are free, how long are they free for (1 year, 3 years, etc... Also, what kind of response times are there for email support ? Thanks |
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On Tue, 18 May 2004 04:45:43 -0500, (Paul) wrote:
And forget using email - the exchange will be memorable and useless, if the email gets through. Personally, I have always found Asus' e-mail tech support to be fast and accurate. Cheers, Guy ** I may not be perfect, but I'm ** English, and that's the next best thing! |
#4
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wrote in message . ..
From ASUS Web Site: Technical Support Motherboard and General Product Support: For ( USA and CANADA Customer only) please visit our website at http://helpdesk.asus.com to obtain a technical support case number before talking to our technical support agents. What is doesnt say is whether there's a charge for those phone calls. Are they pay per incident, or free for a certain amount of time. If they are free, how long are they free for (1 year, 3 years, etc... Also, what kind of response times are there for email support ? Thanks The best tech support that I've found for these boards is this newsgroup. You are taking advantage of the collective wisdom of a lot of people who have been through it before, and are a lot more astute about the technology then the ASUS techs. That said, there is a caveat here. You aren't getting filtered advice. There are lots of wrong advice given here as well. For example, my reply. :-) Arnie |
#5
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They often do NOT reply at all.
-- DaveW wrote in message ... From ASUS Web Site: Technical Support Motherboard and General Product Support: For ( USA and CANADA Customer only) please visit our website at http://helpdesk.asus.com to obtain a technical support case number before talking to our technical support agents. What is doesnt say is whether there's a charge for those phone calls. Are they pay per incident, or free for a certain amount of time. If they are free, how long are they free for (1 year, 3 years, etc... Also, what kind of response times are there for email support ? Thanks |
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On Tue, 18 May 2004 09:12:34 GMT,
wrote: From ASUS Web Site: Technical Support Motherboard and General Product Support: For ( USA and CANADA Customer only) please visit our website at http://helpdesk.asus.com to obtain a technical support case number before talking to our technical support agents. What is doesnt say is whether there's a charge for those phone calls. Are they pay per incident, or free for a certain amount of time. If they are free, how long are they free for (1 year, 3 years, etc... Also, what kind of response times are there for email support ? Thanks Early this year, I had a problem when I assembled my PC with the ASUS motherboard. I called tech support and after a minute or two on hold, I got a person that took my phone number and said they would call me back. I waited 24 hrs and then I called again, with the same results. This time I told them I had waited a day, they apologized and put me thru to the next available tech. I called at peak times. Not as good as some, but barely acceptable for today's market. I got my answer and the tech was competent. NO CHARGE. The tech support center was in Louisville, KY, a local call for me. It could be in India or Pakistan by now. Quickest reply is to post on this board. Don't jump at the first reply, wait for a few responses and go with the consensus. |
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===My Experience====
I bought a P4PE MB, after some months (little hours, it did not boot when cold...nothing, no post/no video no beeps. Anyway, I checked on line and found a few people had the same....Asus gives 3 yeras warranty. So, I requested a RMA number, but after 2 days didn't get an answerr, so UIi phoned them in CAif. The lady was nice, apoligized and gave the RMA # on the phone. Yes, I did try tech, and the phones were "busy"...but,, I di my work firts so I knew it was a not to be solved on the phone. The board swap (I'm in NY) tool about 10 days total...and I've had no trouble. I'd only say, be clever when you call for tech...first are you expereinced and have you done some web-research? OK, you shouldn;t have to...but it's in your benefit. Secondly, I found that even calling cuistyomer service...who did answerr the phone, allowed me to transfer to Tech...just tell them that you firts did all the things, send email or whatever and didn't get help. Today, (to bad) every company isn't as good as before....but ASUS still is pretty good. Also, I've been very happy with Intel's support of CPU's and MBs....ok...in most casess this means a swap...rather than detailed tech. But, I think, if you have a newbie question, or strange question, you have a good chance to get a few good replies on rhis newsgroup..... The world has changd...not always for the better! I still think Asus is pretty good.....I can say that the amount of bad/failed Abit boards I've seen are MUCH worse. Anyway, that's my opinion..... On Thu, 20 May 2004 20:48:51 GMT, Bucky wrote: On Tue, 18 May 2004 09:12:34 GMT, wrote: From ASUS Web Site: Technical Support Motherboard and General Product Support: For ( USA and CANADA Customer only) please visit our website at http://helpdesk.asus.com to obtain a technical support case number before talking to our technical support agents. What is doesnt say is whether there's a charge for those phone calls. Are they pay per incident, or free for a certain amount of time. If they are free, how long are they free for (1 year, 3 years, etc... Also, what kind of response times are there for email support ? Thanks Early this year, I had a problem when I assembled my PC with the ASUS motherboard. I called tech support and after a minute or two on hold, I got a person that took my phone number and said they would call me back. I waited 24 hrs and then I called again, with the same results. This time I told them I had waited a day, they apologized and put me thru to the next available tech. I called at peak times. Not as good as some, but barely acceptable for today's market. I got my answer and the tech was competent. NO CHARGE. The tech support center was in Louisville, KY, a local call for me. It could be in India or Pakistan by now. Quickest reply is to post on this board. Don't jump at the first reply, wait for a few responses and go with the consensus. |
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