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OfficeJet 7310, no toolbox
I cannot get the HP toolbox or other utilities to work with my 7300 and
Vista. I am using the drivers downloaded from HP, along with that unofficial patch so the duplexer works properly. If I try to 'Service this device' from Printing Preferences/Services, I get a popup that says 'Unable to perform the operation', with a title of 'Help with Printer Lights'. (?!?!?!?!) If I try to use Solution Center, and use 'Settings/Print Settings/Printer Toolbox', nothing happens. Even Printer Settings does not work. From the Solution Center status screen, clicking on 'View Ink Levels' does nothing. The printer is connected via USB. It works fine otherwise. I can access Scanner and Fax settings through Solution Center. In the past, the toolbox was just an EXE file that was called. Does anybody know where and what name it is for this printer? -- If there is a no_junk in my address, please REMOVE it before replying! All junk mail senders will be prosecuted to the fullest extent of the law!! http://home.att.net/~andyross |
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OfficeJet 7310, no toolbox
Hi Andrew,
HP printers and software are not my area of expertise, but someone who is normally more active here, Bob Headrick, tackles a lot of HP issues and may be able to help you. He is the person behind getting the duplex patch into circulation, and I've been told he is very swamped with helping people with that issue, so he may not be having the time to read this list as thoroughly as he usually does. I would imagine if you email him directly, you might bet more direct response. He can be reached at: bobh(at)proaxis(dot)com (at) = @ (dot) = . Art If you are interested in issues surrounding e-waste, I invite you to enter the discussion at my blog: http://e-trashtalk.spaces.live.com/ Andrew Rossmann wrote: I cannot get the HP toolbox or other utilities to work with my 7300 and Vista. I am using the drivers downloaded from HP, along with that unofficial patch so the duplexer works properly. If I try to 'Service this device' from Printing Preferences/Services, I get a popup that says 'Unable to perform the operation', with a title of 'Help with Printer Lights'. (?!?!?!?!) If I try to use Solution Center, and use 'Settings/Print Settings/Printer Toolbox', nothing happens. Even Printer Settings does not work. From the Solution Center status screen, clicking on 'View Ink Levels' does nothing. The printer is connected via USB. It works fine otherwise. I can access Scanner and Fax settings through Solution Center. In the past, the toolbox was just an EXE file that was called. Does anybody know where and what name it is for this printer? |
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