Video card problem

Hi Everyone

I need some help with a AMD HD 7570 graphics card problem. It isn't found by
Windows as an AMD card, it's a Standard VGA adapter.

I took a AMD Radeon HD 7570 card out of a new Dell Vostro 420 where it was
working fine in Windows 7 Pro, 64-bit with an i5 processor, 4GB RAM, PSU as
supplied.

I put it into a 4-year old Dell Dimension DXP061 running Vista Ultimate
32-bit with a Intel Core 2 6300 CPU @ 1.86GHz, 2.5GB RAM, PSU as supplied
with the PC.

The DXP061 had a NVidia GeForce 7900 GS in it, working fine, in the same PCI
Express slot. I uninstalled the NVidia drivers using Control Panel, before I
removed the card.

I can't go back to where I was and I need to get the HD 7570 working in my
Vista PC. At the moment its running as a Standard VGA graphics Adapter, and
there is an error message showing in Device Manager:

This device cannot start. (Code 10)

I can still use the PC, but the graphics are basic. I have installed and
re-installed the latest driver package from AMD, with .Net4 support and
without. I tried the Driver Automatic Detect on the AMD website, but it
couldn't detect the card.

It looks like it's a hardware problem, and so I've double-checked and
reseated the card.

Does anyone have any ideas what could be the solution to this problem?

Thanks in advance,

Steve

SW wrote:
Hi Everyone

I need some help with a AMD HD 7570 graphics card problem. It isn't found by
Windows as an AMD card, it's a Standard VGA adapter.

I took a AMD Radeon HD 7570 card out of a new Dell Vostro 420 where it was
working fine in Windows 7 Pro, 64-bit with an i5 processor, 4GB RAM, PSU as
supplied.

I put it into a 4-year old Dell Dimension DXP061 running Vista Ultimate
32-bit with a Intel Core 2 6300 CPU @ 1.86GHz, 2.5GB RAM, PSU as supplied
with the PC.

The DXP061 had a NVidia GeForce 7900 GS in it, working fine, in the same PCI
Express slot. I uninstalled the NVidia drivers using Control Panel, before I
removed the card.

I can't go back to where I was and I need to get the HD 7570 working in my
Vista PC. At the moment its running as a Standard VGA graphics Adapter, and
there is an error message showing in Device Manager:

This device cannot start. (Code 10)

I can still use the PC, but the graphics are basic. I have installed and
re-installed the latest driver package from AMD, with .Net4 support and
without. I tried the Driver Automatic Detect on the AMD website, but it
couldn't detect the card.

It looks like it's a hardware problem, and so I've double-checked and
reseated the card.

Does anyone have any ideas what could be the solution to this problem?

Thanks in advance,

Steve


Don't believe the MB will support the new card. The HD 7570 uses a PCIE
standard 2.1 which requires twice the power that the old card did. The
bus simply doesn't have that available.

You might see if Dell has a BIOS update that would change the bus to 2.1
compatible but ???





--
Steve W.

SW wrote:
Hi Everyone

I need some help with a AMD HD 7570 graphics card problem. It isn't found by
Windows as an AMD card, it's a Standard VGA adapter.

I took a AMD Radeon HD 7570 card out of a new Dell Vostro 420 where it was
working fine in Windows 7 Pro, 64-bit with an i5 processor, 4GB RAM, PSU as
supplied.

I put it into a 4-year old Dell Dimension DXP061 running Vista Ultimate
32-bit with a Intel Core 2 6300 CPU @ 1.86GHz, 2.5GB RAM, PSU as supplied
with the PC.

The DXP061 had a NVidia GeForce 7900 GS in it, working fine, in the same PCI
Express slot. I uninstalled the NVidia drivers using Control Panel, before I
removed the card.

I can't go back to where I was and I need to get the HD 7570 working in my
Vista PC. At the moment its running as a Standard VGA graphics Adapter, and
there is an error message showing in Device Manager:

This device cannot start. (Code 10)

I can still use the PC, but the graphics are basic. I have installed and
re-installed the latest driver package from AMD, with .Net4 support and
without. I tried the Driver Automatic Detect on the AMD website, but it
couldn't detect the card.

It looks like it's a hardware problem, and so I've double-checked and
reseated the card.

Does anyone have any ideas what could be the solution to this problem?

Thanks in advance,

Steve



Don't believe the MB will support the new card. The HD 7570 uses a PCIE
standard 2.1 which requires twice the power that the old card did. The
bus simply doesn't have that available.

You might see if Dell has a BIOS update that would change the bus to 2.1
compatible but ???


--
Steve W.

On Sat, 24 Nov 2012 14:02:20 -0000, in alt.sys.pc-clone.dell, "SW"
wrote:

I need some help with a AMD HD 7570 graphics card problem. It isn't found by
Windows as an AMD card, it's a Standard VGA adapter.

I took a AMD Radeon HD 7570 card out of a new Dell Vostro 420 where it was
working fine in Windows 7 Pro, 64-bit with an i5 processor, 4GB RAM, PSU as
supplied.

I put it into a 4-year old Dell Dimension DXP061 running Vista Ultimate
32-bit with a Intel Core 2 6300 CPU @ 1.86GHz, 2.5GB RAM, PSU as supplied
with the PC.

The DXP061 had a NVidia GeForce 7900 GS in it, working fine, in the same PCI
Express slot. I uninstalled the NVidia drivers using Control Panel, before I
removed the card.

Before installing the AMD card into the older computer, did you check the
system requirements for the card to make sure that computer could support
it? And are you sure those are the correct model numbers for the two cards?
I just checked the AMD and NVidia web sites and couldn't find either one of
those models listed.

Looking at the AMD web site, ALL the HD 7000 series cards they list require
at least 4GB of memory. Your older computer only has 2.5GB of RAM, which
could very well be the problem.

Also, what size is the power supply in the DXP062 computer? One of the HD
7000 series cards listed on AMD's web site only requires a minimum of a 400
watt supply, but all the others require at least a 500 watt supply.

-------------------------

I would suggest double checking the model numbers of both cards, then going
to the NVidia and AMD web sites to find the cards' system requirements. Then
check to see if that older computer has the RAM, power supply, and other
requirements to support the new card. You can also check the requirements
of the NVidia card to see if a computer that can support that should also be
able to support the AMD card.

If the cards aren't manufactured by AMD or NVidia, then go to the
manufactures' web sites to see if the model numbers and system requirements
are listed there.

-------------------------

Finally: before installing a new card into a computer, you should always
check the card's requirements against the computer specifications to make
sure the computer can support the card.

This is especially true when installing a video card, and double-especially
true when installing a fairly new video card into an older computer.

--
Nick

"Steve W." wrote in message
...
SW wrote:
Hi Everyone

I need some help with a AMD HD 7570 graphics card problem. It isn't found
by Windows as an AMD card, it's a Standard VGA adapter.

I took a AMD Radeon HD 7570 card out of a new Dell Vostro 420 where it
was working fine in Windows 7 Pro, 64-bit with an i5 processor, 4GB RAM,
PSU as supplied.

I put it into a 4-year old Dell Dimension DXP061 running Vista Ultimate
32-bit with a Intel Core 2 6300 CPU @ 1.86GHz, 2.5GB RAM, PSU as supplied
with the PC.

The DXP061 had a NVidia GeForce 7900 GS in it, working fine, in the same
PCI Express slot. I uninstalled the NVidia drivers using Control Panel,
before I removed the card.

I can't go back to where I was and I need to get the HD 7570 working in
my Vista PC. At the moment its running as a Standard VGA graphics
Adapter, and there is an error message showing in Device Manager:

This device cannot start. (Code 10)

I can still use the PC, but the graphics are basic. I have installed and
re-installed the latest driver package from AMD, with .Net4 support and
without. I tried the Driver Automatic Detect on the AMD website, but it
couldn't detect the card.

It looks like it's a hardware problem, and so I've double-checked and
reseated the card.

Does anyone have any ideas what could be the solution to this problem?

Thanks in advance,

Steve

Don't believe the MB will support the new card. The HD 7570 uses a PCIE
standard 2.1 which requires twice the power that the old card did. The bus
simply doesn't have that available.

You might see if Dell has a BIOS update that would change the bus to 2.1
compatible but ???





--
Steve W.

Hi,
I think you're right. I tried a BIOS update, and discovered I was incorrect
saying the PC was 4 years old, it's over 5, because the latest BIOS is dated
29/08/2007
I think I'll have to get another card.
Thanks for your help.
Steve

"Nick" wrote in message
...

On Sat, 24 Nov 2012 14:02:20 -0000, in alt.sys.pc-clone.dell, "SW"
wrote:

I need some help with a AMD HD 7570 graphics card problem. It isn't found
by
Windows as an AMD card, it's a Standard VGA adapter.

I took a AMD Radeon HD 7570 card out of a new Dell Vostro 420 where it was
working fine in Windows 7 Pro, 64-bit with an i5 processor, 4GB RAM, PSU
as
supplied.

I put it into a 4-year old Dell Dimension DXP061 running Vista Ultimate
32-bit with a Intel Core 2 6300 CPU @ 1.86GHz, 2.5GB RAM, PSU as supplied
with the PC.

The DXP061 had a NVidia GeForce 7900 GS in it, working fine, in the same
PCI
Express slot. I uninstalled the NVidia drivers using Control Panel, before
I
removed the card.

Before installing the AMD card into the older computer, did you check the
system requirements for the card to make sure that computer could support
it? And are you sure those are the correct model numbers for the two
cards?
I just checked the AMD and NVidia web sites and couldn't find either one
of
those models listed.

Looking at the AMD web site, ALL the HD 7000 series cards they list
require
at least 4GB of memory. Your older computer only has 2.5GB of RAM, which
could very well be the problem.

Also, what size is the power supply in the DXP062 computer? One of the HD
7000 series cards listed on AMD's web site only requires a minimum of a
400
watt supply, but all the others require at least a 500 watt supply.

-------------------------

I would suggest double checking the model numbers of both cards, then
going
to the NVidia and AMD web sites to find the cards' system requirements.
Then
check to see if that older computer has the RAM, power supply, and other
requirements to support the new card. You can also check the requirements
of the NVidia card to see if a computer that can support that should also
be
able to support the AMD card.

If the cards aren't manufactured by AMD or NVidia, then go to the
manufactures' web sites to see if the model numbers and system
requirements
are listed there.

-------------------------

Finally: before installing a new card into a computer, you should always
check the card's requirements against the computer specifications to make
sure the computer can support the card.

This is especially true when installing a video card, and
double-especially
true when installing a fairly new video card into an older computer.

--
Nick

Hi,
I didn't do this in a planned way. The Vostro needed a double-headed
graphics card that would support two VGA outputs - quick! I took it out of
the DXP061 and it worked, so my objective was achieved. The secondary job
was to get the Radeon working in the DXP061 if possible. It doesn't look
like it's going to be possible.

I checked your suggestions. The power supply is only 400W. I double-checked
the card details - they are accurate. I put some extra RAM into the DXP061
to bring it up to 6GB but it made no difference, the drivers still won't
install and the AMD auto-detect tool doesn't see an AMD card in the PC. The
NVidia card had an extra power supply going to it from the MB, the AMD card
doesn't, so perhaps it is expecting more power from the PCIe bus.

So I can buy a card with two VGA outputs for the Vostro and put the NVidia
back into the DXP061, or buy a card for the DXP061. Or stick with Standard
VGA in the DXP061.
In any case, thanks for your help and your sound advice about prior research
to ensure the PC can support the card.
Steve