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Thread Tools | Display Modes |
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Monitor in sleep mode
Posting a question on behalf of a friend.
New computer with Vista Home Premium, components includes the following. Asus P5N-E Socket T Motherboard. Asus nVidia GeForce 8400GS PCI-Express Video Card. Intel Core 2 Duo E6550 2.33Ghz CPU ViewSonic VG2021 Monitor. The machine works perfectly apart from one problem, which is; After installing a USB device such as a Keyboard and Mouse, or a printer the monitor boot up in (sleep mode?) and canÿt be woken up. The only way to get the monitor to be seen is by pressing the reset button which gives the message that the machine has been incorrectly switched off. The computer and devices then works correctly without a problem. Yesterday, they had a cable modem installed onto the Ethernet connection and the same problem happened again - reboot and monitor in sleep mode forcing a reset. Power setting has the ´never turn off hard drive or monitor set¡. Can anyone suggest a solution to this problem? Or is the situation normal with Vista? |
#2
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Monitor in sleep mode
JayJay wrote:
Posting a question on behalf of a friend. New computer with Vista Home Premium, components includes the following. Asus P5N-E Socket T Motherboard. Asus nVidia GeForce 8400GS PCI-Express Video Card. Intel Core 2 Duo E6550 2.33Ghz CPU ViewSonic VG2021 Monitor. The machine works perfectly apart from one problem, which is; After installing a USB device such as a Keyboard and Mouse, or a printer the monitor boot up in (sleep mode?) and canÿt be woken up. The only way to get the monitor to be seen is by pressing the reset button which gives the message that the machine has been incorrectly switched off. The computer and devices then works correctly without a problem. Yesterday, they had a cable modem installed onto the Ethernet connection and the same problem happened again - reboot and monitor in sleep mode forcing a reset. Power setting has the ´never turn off hard drive or monitor set¡. Can anyone suggest a solution to this problem? Or is the situation normal with Vista? The vip.asus.com forums aren't completely functional right now, so I can't take a look at the posts over there. They have a forum for each motherboard model. I can see the first page of 10 posts, but cannot access any others. http://vip.asus.com/forum/topic.aspx...Language=en-us By any chance, is there 4GB of memory installed in the machine ? It could be an address space issue of some sort, related to improper handling of resources during POST. A BIOS upgrade might fix it *IF* the BIOS release notes mention the existence of the problem, and that it is fixed. Remove some RAM and try again, if there is 4GB present. Otherwise, I'd check the Event Viewer (whatever the Vista equivalent is), to see if a driver is throwing an error. If you had another computer, it'd be fun to see if you could get Remote Desktop running, and see if the operating system thinks everything is OK, even though the screen is dead. In other words, use a second computer, to "look inside" the busted one. http://en.wikipedia.org/wiki/Terminal_Services Paul |
#3
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Monitor in sleep mode
On Sat, 24 Nov 2007 22:56:31 -0500, Paul wrote:
JayJay wrote: Posting a question on behalf of a friend. New computer with Vista Home Premium, components includes the following. Asus P5N-E Socket T Motherboard. Asus nVidia GeForce 8400GS PCI-Express Video Card. Intel Core 2 Duo E6550 2.33Ghz CPU ViewSonic VG2021 Monitor. The machine works perfectly apart from one problem, which is; After installing a USB device such as a Keyboard and Mouse, or a printer the monitor boot up in (sleep mode?) and canÿt be woken up. The only way to get the monitor to be seen is by pressing the reset button which gives the message that the machine has been incorrectly switched off. The computer and devices then works correctly without a problem. Yesterday, they had a cable modem installed onto the Ethernet connection and the same problem happened again - reboot and monitor in sleep mode forcing a reset. Power setting has the ´never turn off hard drive or monitor set¡. Can anyone suggest a solution to this problem? Or is the situation normal with Vista? The vip.asus.com forums aren't completely functional right now, so I can't take a look at the posts over there. They have a forum for each motherboard model. I can see the first page of 10 posts, but cannot access any others. http://vip.asus.com/forum/topic.aspx...Language=en-us By any chance, is there 4GB of memory installed in the machine ? It could be an address space issue of some sort, related to improper handling of resources during POST. A BIOS upgrade might fix it *IF* the BIOS release notes mention the existence of the problem, and that it is fixed. Remove some RAM and try again, if there is 4GB present. Only 2GB memory installed. Bios is up to date. Otherwise, I'd check the Event Viewer (whatever the Vista equivalent is), to see if a driver is throwing an error. If you had another computer, it'd be fun to see if you could get Remote Desktop running, and see if the operating system thinks everything is OK, even though the screen is dead. In other words, use a second computer, to "look inside" the busted one. Something to think about, thanks. http://en.wikipedia.org/wiki/Terminal_Services Paul |
#4
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Monitor in sleep mode
On Sun, 25 Nov 2007 14:38:22 +1300, JayJay
wrote: Posting a question on behalf of a friend. New computer with Vista Home Premium, components includes the following. Asus P5N-E Socket T Motherboard. Asus nVidia GeForce 8400GS PCI-Express Video Card. Intel Core 2 Duo E6550 2.33Ghz CPU ViewSonic VG2021 Monitor. The machine works perfectly apart from one problem, which is; After installing a USB device such as a Keyboard and Mouse, or a printer the monitor boot up in (sleep mode?) and canÿt be woken up. The only way to get the monitor to be seen is by pressing the reset button which gives the message that the machine has been incorrectly switched off. The computer and devices then works correctly without a problem. Yesterday, they had a cable modem installed onto the Ethernet connection and the same problem happened again - reboot and monitor in sleep mode forcing a reset. Power setting has the ´never turn off hard drive or monitor set¡. Can anyone suggest a solution to this problem? Or is the situation normal with Vista? You have not explained the problem very clearly. You are saying that if the system is completely off and turned on, then you never get any output to the monitor unless you press the reset button, correct? If so, do you have any reason to believe the system had posted and was trying to boot windows, or does it just stop as if it did not POST at all? Either way, it does not seem to be a Vista problem. If the system continues to boot, I wonder if the monitor has dual inputs (analog D-sub and DVI) and when the signal to the input used is gone momentarily, it switches to the other (default) input. If this might be the case, when the monitor shows no input try toggling the input mode with it's menu buttons. If the system does not reboot, keep an eye out for bios updates that might address this and check the motherboard manual for jumpers that set 5VSB/5V for USB ports and jumper them to 5V, not 5VSB. Try clearing CMOS. Unplug the USB peripherals and see if having only the ethernet plugged in still causes this. |
#5
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Monitor in sleep mode
On Sun, 25 Nov 2007 00:28:05 -0500, kony wrote:
On Sun, 25 Nov 2007 14:38:22 +1300, JayJay wrote: Posting a question on behalf of a friend. New computer with Vista Home Premium, components includes the following. Asus P5N-E Socket T Motherboard. Asus nVidia GeForce 8400GS PCI-Express Video Card. Intel Core 2 Duo E6550 2.33Ghz CPU ViewSonic VG2021 Monitor. The machine works perfectly apart from one problem, which is; After installing a USB device such as a Keyboard and Mouse, or a printer the monitor boot up in (sleep mode?) and canÿt be woken up. The only way to get the monitor to be seen is by pressing the reset button which gives the message that the machine has been incorrectly switched off. The computer and devices then works correctly without a problem. Yesterday, they had a cable modem installed onto the Ethernet connection and the same problem happened again - reboot and monitor in sleep mode forcing a reset. Power setting has the ´never turn off hard drive or monitor set¡. Can anyone suggest a solution to this problem? Or is the situation normal with Vista? You have not explained the problem very clearly. Sorry about that:-) You are saying that if the system is completely off and turned on, then you never get any output to the monitor unless you press the reset button, correct? No, the problem only happens if a device has just been installed. If so, do you have any reason to believe the system had posted and was trying to boot windows, or does it just stop as if it did not POST at all? Either way, it does not seem to be a Vista problem. The computer deeps on start up and the hard drive light is active as normal, only the monitor doesn't show (the power light stays yellow instead of blue which the normal colour. If the system continues to boot, I wonder if the monitor has dual inputs (analog D-sub and DVI) and when the signal to the input used is gone momentarily, it switches to the other (default) input. If this might be the case, when the monitor shows no input try toggling the input mode with it's menu buttons. Both analog and digital, the monitor is set DVI. I'll try your suggestion, thank you. If the system does not reboot, keep an eye out for bios updates that might address this and check the motherboard manual for jumpers that set 5VSB/5V for USB ports and jumper them to 5V, not 5VSB. Try clearing CMOS. Unplug the USB peripherals and see if having only the ethernet plugged in still causes this. Once the device has been installed and after the first reboot the computer works normally, as explained in the original posting. Bios is up to date, and the CMOS settings have already been cleared. |
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