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Ebuyer will strive to may you pay for it, without providing it.
Ok, I've often been one of the first to take the p*ss when someone
posts praise on here simply because a supplier came up with the goods. Anyone can do that... right? Well, evidently ebuyer can't even manage that simple task! I've read similar tales of woe all too often in this forum but thought "nah, they can't be that bad" or "an isolated incident surely?". Unfortunately there is no emoticon to demonstrate the eating of ones hat, because now would be a really good time to use it! ;-) For those who haven't got bored and moved onto the next thread (hell, I would of, get a l*fe pal! G)..... On the 5th December I placed an order for an item showing as over 100 in stock. Being in no particular hurry and seeing that CityLink are incapable of delivering anything next day (same week is cause for celebration) I opted for "Standard Service", their web site claiming this would be with me on 11th December. The order status changed to indicate it had been processed and everything was hunky dorey so I waited. At 16:41 on the 10th December I got the following e-mail:- ------------ If your order has been cancelled then it may be due to the following: 1) You have requested the order to be cancelled. 2) The items you have ordered are no longer available/discontinued therefore your card has been refunded. If you still require the order then please reorder the goods online at your earliest convenience. We very much regret any annoyance and disappointment caused by this situation. --------------- To which my response is, although I doubt there is the remotest chance that eBuyer are in the slightest bit interested: Sure enough my order is now showing as cancelled. Thank you so very much for waiting five days until the date of despatch to do so. 1) I didn't ask for it to be cancelled. Maybe you picked up some psychic signals while I slept, or perhaps your logistics team has a better view of my subconscious than it does your own stock levels and somehow detected my doubts that even daring to order anything from ebuyer might be a mistake? 2) The item I have ordered was listed as well in excess of 100 in stock when I ordered it, 109 when I checked after receiving your cancellation e-mail and is *currently* showing as 112 in stock - quite remarkable for a product "no longer available/discontinued". The funds were taken from my account and held by eBuyer for 5 days so forgive me if I'm not overtly impressed by your honourable gesture of refunding *my* money; it is unfortunate your fulfillment processes are not nearly as effective as your ability to extract funds! I do still require the order but there seems little point in reordering the goods from ebuyer given they are either lying about stock or incapable of shipping from it! Unfortunately I have my doubts as to the level of regret felt regarding the annoyance and disappointment (not to mention inconvenience) caused, otherwise ebuyer might take appropriate steps to prevent it from happening with the frequency reported on the various Internet discussion forums. I would like to take this opportunity to thank ebuyer for confirming my misgivings and thus ensuring I don't repeat this mistake. Oh, and a merry Christmas and a happy new year to you all! -- iv Paul iv [ Mail: ] [ WWW: http://www.hopwood.org.uk/ ] |
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"Paul Hopwood" wrote in message ... Ok, I've often been one of the first to take the p*ss when someone posts praise on here simply because a supplier came up with the goods. snip This has happend to me twice. Oddly both times i have checked and found the items to still be showing as in stock so i replaced the order again and they arrived second time!!!. The only conclusion i could come up with is that when they come to pack my order, its out of stock so my order gets cancelled, then new stock comes in later. |
#3
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Ant C wrote:
"Paul Hopwood" wrote in message ... Ok, I've often been one of the first to take the p*ss when someone posts praise on here simply because a supplier came up with the goods. snip This has happend to me twice. Oddly both times i have checked and found the items to still be showing as in stock so i replaced the order again and they arrived second time!!!. The only conclusion i could come up with is that when they come to pack my order, its out of stock so my order gets cancelled, then new stock comes in later. Or the stock is imaginary or (most likely as it happens with other dealers) it is what their supplier who imagines that they have the item in stock. It is the same end result anyway. Charles |
#4
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On Fri, 12 Dec 2003 17:51:16 +0000, Paul Hopwood
wrote: snip... Unfortunately I have my doubts as to the level of regret felt regarding the annoyance and disappointment (not to mention inconvenience) caused, otherwise ebuyer might take appropriate steps to prevent it from happening with the frequency reported on the various Internet discussion forums. I would like to take this opportunity to thank ebuyer for confirming my misgivings and thus ensuring I don't repeat this mistake. Oh, and a merry Christmas and a happy new year to you all! -- iv Paul iv Some things never change Paul. You have my sympathies mate, maybe now you'll understand better why I went to the bother of doing ebuyerdotcon now...... |
#5
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Some things never change Paul. You have my sympathies mate, maybe now
you'll understand better why I went to the bother of doing ebuyerdotcon now...... What happened over that in the end ? -- Please add "[newsgroup]" in the subject of any personal replies via email * old email address "btiruseless" abandoned due to worm-generated spam * --- My new email address has "ngspamtrap" & @btinternet.com in it ;-) --- |
#6
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"Colin Wilson" wrote in message
t... What happened over that in the end ? Ebuyer sent their lawyer to close down that site. -- - Tony Sutton - http://www.hyperboard.co.uk - The Biggest Message Board! ------------------------------------------------------------- why is it called a tv set when u only get one? ------------------------------------------------------------- |
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On Sat, 13 Dec 2003 01:02:46 -0000, Colin Wilson
wrote: Some things never change Paul. You have my sympathies mate, maybe now you'll understand better why I went to the bother of doing ebuyerdotcon now...... What happened over that in the end ? -- They sent the big gun lawyers in and nominet had their first ever dispute over a co.uk domain containing dotcon.co.uk in it. The site had done what I set out to do and it was taking up so much of my time. I spoke to a few people in the industry and some journalists and discovered the internet didn't offer the freedom of speech you'd expect in reality. In the end I decided to call it a day. It just wasn't worth the hassle. Still I take some pleasure in knowing I cost them far more than the amount I was ****ed off about just to threaten me with legal. As a parting gesture I printed out every complaint I'd gathered up during the year (some 75 pages), over 400 email addresses and around 100 home addresses of unhappy consumers and posted them all off to the OFT and Trading standards. On the funny side some guy bought my domain when I surrended it to nominet, so he'll get some 5000+ hits a month for free to his shop. I suspect he's had a letter from nominet by now too! |
#8
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Paul Hopwood wrote:
Anyone can do that... right? Well, evidently ebuyer can't even manage that simple task! For what it's worth, ebuyer responded via 'e-note'. What the f**k is that all that about, this Internet thing they make their living from happens to have it's own mechanism for sending notes - it's called e-mail and I'm sure all of us use it, why the hell don't they? Anyway, they said: ---- Dear Sir Whilst processing your order we have discovered that the item(s) listed above are not currently available to be dispatched. Your card has been refunded and the order cancelled. You have been issued 1 free shipping token* to cover the cost of carriage on a replacement order. Please accept our sincerest apologies for any annoyance and disappointment caused by this situation. Please note that refunds can take 3 working days to clear (if applicable) ---- Kinda proves, like most other vendors unfortunately, they don't actually bother to *read* before responding from the pick n' mix "can't be arsed to reply properly so here's some standard responses completely unrelated to your query" bag. Otherwise I'd wager they would of least realised out that I'd pointed out that there was in excess of 100 of the item in stock according to their system so what does "not currently available to be dispatched" mean exactly? Are they lying about stock levels? Did someone loose the key to the warehouse? Maybe they can't count? Or 100+ of their staff all simultaneously decided to steal one each for christmas presents? I think I was also pretty clear about my intention never to order from them again, so unless "1 free shipping token" has some resale value on eBay, how exactly am I supposed to be impressed by this generous gesture? At least they're consistent and their ineptitude extends beyond their simple inability to ship stock, eh? ;-) -- iv Paul iv [ Mail: ] [ WWW: http://www.hopwood.org.uk/ ] |
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