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Customers took a stand against Windows 10’s aggressive upgrades – and won
On Mon, 23 Jan 2017 23:14:54 +0800, "Mr. Man-wai Chang"
wrote: | | Full story: | http://www.digitaltrends.com/computi...osoft-and-won/ | | Jesse Worley threatened to sue Microsoft. He’s not the first to take on | the Redmond company, but his move to take legal action had a purpose. He | wanted Microsoft to acknowledge that aggressively pushing the Windows 10 | update was a problem. Customers weary of the Windows 8 disaster were | unwilling to take the upgrade leap; Microsoft was, he reasoned, ignoring | their fear of heights. | | Worley built a Windows 7 machine for his grandfather, who has | Alzheimer’s Disease, in 2013. Because of this, Worley customized the | machine to look like Windows XP, an operating system his grandfather | still remembered well. Since Windows 7 will still receive patches until | 2020, he wanted to keep the machine on Windows 7 until he got around to | building a PC with Windows 10, using the fake Windows XP interface. | | But thanks to Microsoft’s persistent Windows 10 upgrade program, | Worley’s grandfather unknowingly initiated the Win 10 upgrade by | clicking the “X” to close an upgrade window – which gave permission by | not explicitly refuting the update. For the last 21 years, that X has | been used to close programs in Windows. Microsoft chose to change that | function. | | It didn’t turn out well. | | .... | | Ultimately, Worley hopes people impacted by the forced Windows 10 | upgrade will write a complaint to Microsoft demanding a settlement for | their wasted time and money in repairing the device. He wants Microsoft | to vow it will never use an aggressive promotion again, and for the | victims to donate their rewards to Alzheimer’s research if they don’t | need the money “in case Microsoft doesn’t take the hint.” | | Microsoft admitted the upgrade pop-up window was misleading. | | “I want those people to fight their fight,” he said. “I know they can | win those fights. Some of them are big fights that cost a lot of money, | and some, like mine, are little fights worth less money.” | | Worley isn’t the only individual who has gone after Microsoft over its | Windows 10 upgrade tactics. California travel agent Teri Goldstein sued | Microsoft in small claims court in June and won $10,000. She didn’t | authorize the update, and the install failed. After that her computer, | which she uses to manage her business, was unusable. Microsoft couldn’t | fix the PC, so she went to small claims court instead. | | Microsoft appealed the court’s decision, which compensated Goldstein for | replacing the PC and lost wages. But the company reportedly dropped its | appeal so it wouldn’t have the expense of continuing the litigation. The | whole story can be read in Goldstein’s ebook “Winning Against Windows | 10: How I Fought Microsoft and Won.” | | “Teri and I both believe that legislation which criminalizes software | companies that use aggressive or misleading tactics to trick their own | users into dangerous updates is necessary,” Worley said. “While we might | take separate approaches toward accomplishing that shared goal in | California and Texas, we know that this fight would be significantly | easier with Microsoft reps at the table as opposed to sticking their | fingers in their ears and writing checks against their ethical | shortcomings.” | | Updates are a part of software, and they usually result in better, more | stable, more secure software. But companies should be upfront with them | rather than slipping updates in on the sly. Microsoft’s efforts to force | upgrades to Windows 10 shows that aggressive updates can indeed go too | far, and is a rare example of users getting relief for a PC that | suddenly breaks – through no fault of their own. Using Classic Shell, I made Windows 10 look like XP. No problem. The biggest problem I see with 10 is the free upgrade was basically to the OEM version. If I decide to build a new system now, I'll have to go back to retail 8/8.1 or pay for a license for 10. As for 10 as an OS, I don't see a lot wrong with it. 8.1 is about as good, but the 2 are clearly better than Windows versions that preceded them, IMO. Larc |
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