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Dell's Sorry History of Microphone/Soundcard Issue (Update)
It would be easier to understand your point, if there is one, if you didn't
keep reposting old information and links to forums threads. Your use of English and your writing style is so poor that we are all having trouble following what you expect us to do. This newsgroup is not monitored by Dell nor is it associated with Dell in any way. It is a group of unpaid volunteers that are trying to do peer to peer support. I have made suggestions to you. Instead of trying them you ridicule them. You are getting no benefit from being here. You're just wasting bandwidth and driving off volunteers. Remember, unpaid. Tom "Class_Action" wrote in message ... "Grumps" wrote: Class_Action wrote: previous stuff snipped Regardless of whose problem you think it is, have you tried the Creative Sound Blaster Audigy unified series Beta driver? (Do you now know why you are in this thread?) What about the Beta driver? Supposing it works, what about other soundcards? Supposing the Beta driver works, that is, the cause of the problem is the soundcard driver, why then Dell has been blaiming the problem on OS incompatibility and conflict with multimedia part of Windows? Wonder why then Dell replaced soundcards and motherboard? Wonder why then Dell blames the problem on software settings? Why then Dell tech support jerk around customers? kony wrote: WHY are you off on a tangent discussing a motherboard replacement when all you need is a sound card? can't get mic to work on Sound Blaster Audigy 2 ZS http://forums.us.dell.com/supportfor...ssage.id=57660 Dell tech support called tonight to see if my system now worked after 3 replacement sound cards and a new motherboard. It doesn't. Dell "Tech support" has "escalated" my problem with the low mic input levels and had told me the card will not work with my system. I don't know if it won't work with all 8400s or that's just their way to say they don't know. The Dimension support group called me back today saying it is obviously a software setting issue since the Audigy is the "best" card made. I explained their "expert" didn't know what she was talking about. No wonder you don't have working sound, you need to clearly state the resolution to the problem and if the tech can't see the logic you request transfer to a supervisor. WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (10/13/05) http://delltalk.us.dell.com/supportf...cending&page=3 Well, I just installed my second Audigy 2ZS replacement card (a refurbished one, according to the package), and not surprisingly the issue remains exactly the same... I told the support that another replacment likely wouldn't help, but what do they care.... He claimed he is not authorized to send another type of soundcard (and did not want to put me in contact with someone who was). Augidy SB ZS microphone problems FIX HERE!!!! (11/3/05) http://delltalk.us.dell.com/supportf...ssage.id=61369 I'm still having the same issue. The Dell tech support (based in India I guess) does not reply anymore on email (even though I politely remind them). I got a reply to call the usual support phone number and want me to start all over again, as part of the wearing out strategy. |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
kony wrote:
Class_Action classaction1 AT yahoo DOT com wrote: kony wrote: It is clearly an indication that there is no such thing as a "Dell low mic volume problem". Don't you see these as the low mic volume problem? I have to yell into my Dell provided microphone Only when I shout really hard I get a fuzzy little noise recorded I don't want to -eat- this microphone!!!! I had to practically put the mic in my mouth. the volume is so low that you have to scream. Do you know a way to record an outgoing message without "eating" the microphone? I have to scream into the microphone No, I see you only repeating the same thing over and over again and not making any reasonable attempt to do anything more than listen to a Dell tech's instructions. Do you see any Dell Tech instructions in these? I have to yell into my Dell provided microphone Only when I shout really hard I get a fuzzy little noise recorded I don't want to -eat- this microphone!!!! I had to practically put the mic in my mouth. the volume is so low that you have to scream. Do you know a way to record an outgoing message without "eating" the microphone? I have to scream into the microphone Do you see that everything you write is only evidence that instead of following their instructions you're just wasting time repeating same thing over and over again? Do you see any instructions in these? I have to yell into my Dell provided microphone Only when I shout really hard I get a fuzzy little noise recorded I don't want to -eat- this microphone!!!! I had to practically put the mic in my mouth. the volume is so low that you have to scream. Do you know a way to record an outgoing message without "eating" the microphone? I have to scream into the microphone |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
kony wrote:
Class_Action classactionlaw1 AT yahoo DOT com wrote: kony wrote: WHY are you off on a tangent discussing a motherboard replacement when all you need is a sound card? http://forums.us.dell.com/supportfor...ssage.id=57660 Dell tech support called tonight to see if my system now worked after 3 replacement sound cards and a new motherboard. This is exactly why you don't have a working system, because you are like dog chasing it's tail instead of SEEING that you waste you time just constantly linking to same post. It is not proof of anything, except possibly that someone typed it. It is not a clear description of the physcial problem nor resolution. It's a waste of time. What a kook!! No wonder you don't have working sound, you need to clearly state the resolution to the problem and if the tech can't see the logic you request transfer to a supervisor. http://delltalk.us.dell.com/supportf...ssage.id=61369 I'm still having the same issue. The Dell tech support (based in India I guess) does not reply anymore on email (even though I politely remind them). I got a reply to call the usual support phone number and want me to start all over again |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
"Tom Scales" screamed yet again::
I have made suggestions to you. Instead of trying them you ridicule them. "Tom Scales" screamed again: "Class_Action" classactionlaw1 AT yahoo DOT com wrote: For the powered mic, get a load of what Tom Scales "bet" and compare that with what he screamed today: --------------------------------- (Tom Scales) I'd be willing to bet the price of the [powered Radio Shack] mic that it fixes the problem. http://delltalk.us.dell.com/supportf... =205621#M848 I have a powered mic plugged in to the sound card, a Radio Shack model. Since my last post I also discovered the Ymf-diag.exe from the knowledge base, downloaded and ran it. I get exactly the same results as from running MS sound recorder; very low output either directly or if I saved a wave file and played it back. On the sound recorder modulation line there is no apparent modulation unless I have the mic touching my lips. --------------------------------- (No screaming from Tom Scales to the above) I didn't lose the bet. The example was not the appropriate mic. Case closed. Care to bet with this poster? Low Mic Volume? (10/29/05) http://delltalk.us.dell.com/supportf...ssage.id=61754 I have read several posts about the low mic volume on Dimension Desktops with the Soundblaster 24k Sound Card but unfortunately I haven't found any of them with a solution. Is there to date a solution for this? I bought my pc for the purpose of Voice chatting that I use for business purposes on a daily basis and would really appreciate any fix for this. |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
"Tom Scales" screamed yet again:
I have made suggestions to you. Instead of trying them you ridicule them. How about making a suggestion to this poster? (8/28/05) http://delltalk.us.dell.com/supportf...ssage.id=59966 There is no sound picked up from microphone (only when blowing hard straight into the mic there is a slight reaction...) (9/2/05) http://delltalk.us.dell.com/supportf...cending&page=2 I've also spent well above $3000 on a high end system (about 2 weeks old), which is virtually useless to me without a microphone. I've spent over 30 hrs on this issue myself and with Dell support who has done "the basic" walkthroughs over and over again. Several times I've been promised that they'd "do more research on the problem", and call me back which of course they never did... So time to start all over again with a new phone call and a new technician... Well, to make a very long story short...my current status is they say they'd dispatched a new soundcard (9/8/05) http://delltalk.us.dell.com/supportf...cending&page=2 My Audigy 2ZS soundcard was replaced yesterday. Now the system fuctions a little bit better than previously but still need max volume and 20dB boost, to make it pick up normal speech. The mic can still not be used properly in all its range... (10/13/05) http://delltalk.us.dell.com/supportf...cending&page=3 Well, I just installed my second Audigy 2ZS replacement card (a refurbished one, according to the package), and not surprisingly the issue remains exactly the same... I told the support that another replacment likely wouldn't help, but what do they care.... He claimed he is not authorized to send another type of soundcard (and did not want to put me in contact with someone who was). (11/3/05) http://delltalk.us.dell.com/supportf...ssage.id=61369 I'm still having the same issue. The Dell tech support (based in India I guess) does not reply anymore on email (even though I politely remind them). I got a reply to call the usual support phone number and want me to start all over again |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
Bored with you.
Plonk "Class_Action" wrote in message ... kony wrote: Class_Action classactionlaw1 AT yahoo DOT com wrote: kony wrote: WHY are you off on a tangent discussing a motherboard replacement when all you need is a sound card? http://forums.us.dell.com/supportfor...ssage.id=57660 Dell tech support called tonight to see if my system now worked after 3 replacement sound cards and a new motherboard. This is exactly why you don't have a working system, because you are like dog chasing it's tail instead of SEEING that you waste you time just constantly linking to same post. It is not proof of anything, except possibly that someone typed it. It is not a clear description of the physcial problem nor resolution. It's a waste of time. What a kook!! No wonder you don't have working sound, you need to clearly state the resolution to the problem and if the tech can't see the logic you request transfer to a supervisor. http://delltalk.us.dell.com/supportf...ssage.id=61369 I'm still having the same issue. The Dell tech support (based in India I guess) does not reply anymore on email (even though I politely remind them). I got a reply to call the usual support phone number and want me to start all over again |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
It is the SAME exact card, except, the card I replaced it with is my RETAIL
version, so there was no redetection required - same driver install. My card records fine, Dell's does not. I never claimed to be an electronics expert, or recording engineer - but I DO know about computers. And just how, in your opinion, would a motherboard swap help me here? Many people have this problem, and NONE that I have read about had this issue resolved by replacing the motherboard, OR the soundcard. "kony" wrote in message ... On Sun, 20 Nov 2005 23:39:30 -0500, "Guess Who" wrote: I can attest to this. I have a 9100 with Audigy 2 ZS, and I too have to SCREAM with the mic to my mouth to hear myself. I KNOW about computers, and build them, so I know what I am doing. I put my RETAIL SB Audigy 2 ZS in the system, and the MIC input is FINE! How do you explain that? If you can't figure out why the mic volume is low and continue on talking with Dell about motherboard replacement, I suggest that you do not know what you are doing in this case. Very basic tools like a multimeter would go a long way towards troubleshooting this. If they are exactly the same card, AND you did not reinstall or change any driver settings, AND WIndows did not re-PNP the card, but just continued running as if the card had not changed, AND you made no changes, just started recording, (and I haven't left out some other detail- so far I have only spend a few minutes on it, the system is not here) it is an audio card malfunction. If any of the above was not true, there are still those issues to examine. This is a clear-cut process of elimination. I contacted DELL, and of course, they sent a guy over with a new sound card -- NO DIFFERENCE, and I even demonstrated the difference with the DELL Audigy and my retail Audigy 2, - made 2 files in Adobe Audition and showed the tech the noticeable difference in the wav representations, and he commented on it. Where all three cards exactly alike, visually? Same PCB, etc? Before he even got started I told him this was all a waste of time, and when he was done, he basically agreed with me. Next step will be a motherboard replacement, but I am not even going to bother. I've gone through too many stupid unrelated things for DELL to appease them, but I'm not going to do it anymore. They system is fine with my retail card, and I will leave it in. IF all of what you wrote is true, and you haven't left out any relevant details, there is only one possible resolution, a different sound card. WHY are you off on a tangent discussing a motherboard replacement when all you need is a sound card? No wonder you don't have working sound, you need to clearly state the resolution to the problem and if the tech can't see the logic you request transfer to a supervisor. Do you not know anyone on earth that has a PC so you can check this sound card? There is not going to be a situation where the card completely works except for mic input on one motherboard, yet the same card's mic magically starts working on another motherboard. Either the specific card is bad, or it isn't. Either way, if all you need is mic input, put down $9 on a sound card and be done with it already. |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
Bubbamike wrote:
Class_Action classactionlaw1 AT yahoo DOT com wrote: What a troll !!! Yes, I think you meet the definition perfectly. Did you read this, bubba ???!!! -------------------------------------------------- Dell's Sorry History of Microphone/Soundcard Issue -------------------------------------------------- Here are the selected compilations of Dell microphone/soundcard issue posted in the Dell Dimension audio forum. Note that the problem was reported from the very beginning of the forum establishment in late 1999 and continuing to this day. It makes you wonder if Dell ever made functioning mic/soundcard. Despite all the numerous problem reports spanning many years, Dell is unconscionably not only not acknowledging the problem, but reprehensively engages in jerking around the customers with the same runaround tactic over these years. [See the post on (1/29/2002)] A law firm is on the verge of being retained to file a class action lawsuit on this issue. If you would like join in the lawsuit or have relevant information to pass along, please email: classactionlaw1 AT yahoo DOT com [the last character in name is numeral one] Dell's Sorry History of Microphone/Soundcard Issue http://forums.us.dell.com/supportfor...ssage.id=50332 The link ends by Dell starting a new thread and locking it so no one could reply, they made it a sticky post for two months (locked) then they removed the sticky status and the post was dropped back about 20 pages of posts to HIDE it. Poor mic pick-up (12/6/1999) http://delltalk.us.dell.com/supportf...message.id=422 if this mic is more than 6 or 8 inches from my mouth at normal speaking levels, it barely picks up my voice. MICROPHONE=POOP (12/10/1999) http://delltalk.us.dell.com/supportf...message.id=495 FOR THE LOVE OF GOD WILL SOMEONE PLEASSSSEEEE TELL ME HOW TO GET MY MIC TO RECORD?!?! I am experiencing the same problem and so are many others if you look around in the DellTalk area. It drives me nuts! Mic recording low (12/25/1999) http://delltalk.us.dell.com/supportf...message.id=848 My mic works but it is low. I have to turn the speakers all the way up to hear anything recorded through the mic. There is something very wrong with this Yamaha sound system that needs to be fixed and from all the people posting here this is not just an isolated problem. When and how will Dell fix it??? I have had my Dimension XPS T for a couple of months now, and have the same low Mic volume as you do. I am also getting very frustrated. Microphone (5/4/2000) http://delltalk.us.dell.com/supportf...essage.id=4894 the mic does not pick up my voice unless I put it right up on my mouth. I too am having the same problem, with the same setup. Apparently Dell needs to take some action on this problem. Montego II A3D low mic volume solution!!!! (5/8/2000) http://delltalk.us.dell.com/supportf...essage.id=4951 There clearly is an issue here - Myself and three collegues all have the same problem on brand new Montego/Dimension systems. At the very least the factory settings are not correct and the user is left fumbling round randomly! They obviously don't include a mic test before shipping. Microphone - low input (9/6/2000) http://delltalk.us.dell.com/supportf...essage.id=7947 I have to yell into my Dell provided microphone for anyone to hear me Just got off the phone w/Customer Service, they told me that the microphone provided was provided "as a COURTESY" This is EXTREMELY disappointing, I expect better from Dell. Unable to record with a microphone (12/7/2000) http://delltalk.us.dell.com/supportf...essage.id=9981 I seem to be unable to record anything with a microphone from SB. Only when I shout really hard I get a fuzzy little noise recorded Live Value Soundcard: Mic record level too low (1/29/2002) http://delltalk.us.dell.com/supportf...ssage.id=21877 I have my Dimension 8200, Win ME, Soundblaster Live soundcard for two months here is my story. I discovered that using the creative sound recorder I had to put the record level on max, select +20% gain in the mixer and put the mic 3 inches from my mouth or else it wouldnt pick up what i said. so i contacted Dell tech support they advised me to uninstall the soundcard and reinstall it. I did that and it made no difference. They told me to uninstall the windows sound recorder and reinstall it, that made no difference either, they told me to uninstall the whole of windows multimedia I did that and it made no difference I also hope you find the answer. I too would have liked to use Netmeeting! I have a 4300 with ME and the same sound card. Same exact problem. Dell actually sent someone out to install a new card, no help. I also reinstalled the OS once, drivers twice, no help. After trying all the things Dell suggested and that Creative Labs suggested, Dell sent me out a new soundcard. Didn't make a blind bit of difference. Well... technician came and installed new card (same type SB Live Value! 512V CT4780).... He tried uninstalling, reinstalling drivers etc.... all the same stuff I have tried before.... still no better.... Hey !!! This seems to be a DELL age old problem. I have a DImension 4100 with Soundblasterlive 512V and Windows Millenium. I have exactly the same problems when trying to record. This system was purchased in fall 2000.... No resolution yet!!! not a good sign. I don't want to -eat- this microphone!!!! Yes! PLEASE let me know if they successfully fix that problem either through replacement or otherwise! They should just recall that card and give us something that works if it's just a defective card because it seems there's a good bunch of us with the same problem! XPS GEN 4 - Audigy 2 zs Microphone Too Quiet (1/5/2005) http://forums.us.dell.com/supportfor...ssage.id=55447 I have my mic volume all the way up, the booster on, and its still way too quiet. I had to practically put the mic in my mouth. Low Mic Volume on Audigy 2 Zs (2/14/05) http://delltalk.us.dell.com/supportf...ssage.id=55500 I have seen similar problems in the forums without a solution. Has anyone been able to fix this? When I plugged a mic into the front panel, the volume is so low that you have to scream. I have the same problem with the same computer and the same soundcard. SB Audigy 2 ZS GEN4 No sound through microphone (3/11/05) http://delltalk.us.dell.com/supportf...ssage.id=56256 Now a tech is sheduled to come to the house and replace the sound card. Just what I need a 7 day old system for which I paid extra for a high end sound card and now I'll have a refurbished one. As I recall on my Dimension XPST 700r there were issues with that SB card as well. You would think they could get their act together. Confirmed problem with SoundMax integrated audio (5/9/05) http://delltalk.us.dell.com/supportf...ssage.id=57548 I want Dell to fix the problem in my $1500 machine! Now they are saying it is an O/S incompatibility with the onboard sound and I should do a PC Restore. Hello? It is still using the system that shipped with it. XP SP2. If it's incompatible, then this problem existed from the factory. A Dell tech wanted to reinstall the multimedia part of xp. When I asked why, the Dell tech said there's possible conflict. I asked why then Dell shipped out systems with possible -- known -- conflict. What's infuriating is Dell techs say they never had calls on soundcard/microphone problems, but then later they say they had a couple of calls, like when I asked the Dell tech shortly after the mumbling. Saying that there's possible conflict without having dealt with problem calls meant that Dell knew about the problem before shipping. Dell techs had to change the weasel, initial "story" about not having dealt with the problem calls, seeming to give the impression Dell didn't know about the problem before shipping. But then that brings up the question: Does Dell test components' compatibility? microphone does not work HELP (5/14/05) http://delltalk.us.dell.com/supportf...ssage.id=57668 I just can't believe that I got rammed hard by Dell and didn't even get a kiss from it !!! I DARE DELL (5/15/05) [DELETED] http://delltalk.us.dell.com/supportf...ssage.id=57678 I dare anyone from DELL to solve this problem. Since getting my new system i have correctly connected my microphone headset to the mic port on the SB card but although I can hear very well, my voice is very quiet. Do you know a way to record an outgoing message without "eating" the microphone? can't get mic to work on Sound Blaster Audigy 2 ZS (5/14/05, 6/3/05) http://delltalk.us.dell.com/supportf...ssage.id=57660 After reading through this forum it was interesting to see how many problems they have with this board, yet each support tech acts like it never happened before. They teach Acting 101 at tech school. can't get mic to work on Sound Blaster Audigy 2 ZS (6/14/05) http://forums.us.dell.com/supportfor...ssage.id=58450 It sure isn't yours. It's Dell's problem. It's Dell's responsibility to fix. Dell put together the configuration. Dell should have tested it. Dell should have known about the problem. Again, why the "never heard of" charade even now -- after many problem reports for a long time!! Anyone know a good lawyer that likes to do consumer class action suits? There are currently two class action lawsuits: http://www.seegerweiss.com/ http://www.lerachlaw.com/ Is there a fix for Dell's low mic problem? (7/16/05) http://delltalk.us.dell.com/supportf...ssage.id=59038 I haven't seen any fix. It's amazing how many people (including me) have this problem with Dell computers and Dell seems to be unable or unwilling to address it. Microphone on Audigy 2 ZS not recording (8/9/05) http://delltalk.us.dell.com/supportf...ssage.id=59439 I just got my new XPS Gen 5 and can't get it to record any audio using my microphone. I have to scream into the microphone this problem has been posted on this forum for many months without any resolution. Microphone - weak input, out of ideas... (8/29/05) http://delltalk.us.dell.com/supportf...ssage.id=60002 Dell tech support insisted I reformat my hard disk and reinstall everything. It's really sad to see this problem persist for so long without any help from Dell Support. If you search this forum, you'll see many, many posts about this. What's really pathetic is that you were sent a replacement sound card and told to reformat when Dell should know by now that it's not just YOUR card that's not performing as it should. I am amazed (& frustrated) with the numerous "hoops" that Dell Tech Support had me jump through over 12 days without ever admitting a problem. Your tactic seems to be to "wear the customer out" until he/she gives up. Augiby SB ZS microphone problems FIX HERE!!!! (9/9/05) http://forums.us.dell.com/supportfor...ssage.id=60340 I can see it coming, my warranty ends in November 05 and Dell's gona tell me to pound sand. I tried an old Yamaha Waveforce 192XG out of my 5 year olds PC and guess what? It worked. Now I don't know about you, but that doesn't make me feel good about the $$$ I spend on my XPS system. WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (9/18/05) http://delltalk.us.dell.com/supportf...ssage.id=60572 Brand New XPS 600 with Audigy 2 Zs. I have tried every option that has been suggested on the forums and via Google search. I just can't get any decent volume from my mic. Therefore, Madam, I kindly ask that Dell take its responsibility to make my XPS system (under warranty) fully functional. I think I have seen every single volume control slider that exists in the system, XP, Creative, etc. I just got my machine Friday, an XPS 600 with the Audigy 2ZS with the same exact problem all of you are having. I can get some mic volume with everything upped but it is not exceptable. Well, I just installed my second Audigy 2ZS replacement card (a refurbished one, according to the package), and not surprisingly the issue remains exactly the same... I told the support that another replacment likely wouldn't help, but what do they care.... He claimed he is not authorized to send another type of soundcard (and did not want to put me in contact with someone who was). I still think they made a change on the card itself to reduce the mic gain because they had a lot of complaints about noise/interference in the mic line. I have been through every switch, slider and control with XPS Advanced support at least twice. This isn't a user error. At a Loss!!!! Dimension Audio problems (10/3/05) http://delltalk.us.dell.com/supportf...ssage.id=60815 They had me do the complete restore right away, but the problem came back within a week or so. They are going to make me do a complete restore again. You're joking..... for real????? That's ridiculous !!!! I'm sorry to hear that, I cannot believe NO ONE can figure out a problem that many people are having. Low output from "standard" mic (10/9/05) http://forums.us.dell.com/supportfor...ssage.id=61118 I can't get the mic that comes with the computer to generate much output. If you go to Dell tech support with the mic problem and ask if they've heard of the mic problem, they will most likely say they've never heard of the mic problem !! can't get mic to work on Sound Blaster Audigy 2 ZS (10/13/05) http://forums.us.dell.com/supportfor...ssage.id=58450 This is a widespread and continuing problem with the Dell version of the Audigy 2 ZS sound card. The mic input does not work. Yet Dell is still bundling these cards with its systems. Low volume microphone problem -DELL OEM Audigy 2 ZS soundcard (10/21/05) http://delltalk.us.dell.com/supportf...ssage.id=61522 Apparently DELL conveniently chose to delete the thread of all customers having the low volume microphone issue on their newly shipped XPS Gen systems, entitled: Microphone Problems Listing (10/14/05) That is to me pretty much confirming the existence of the problem but not taking the responsibility to address it. Shame on you! Low Mic Volume? (10/29/05) http://delltalk.us.dell.com/supportf...ssage.id=61754 I have read several posts about the low mic volume on Dimension Desktops with the Soundblaster 24k Sound Card but unfortunately I haven't found any of them with a solution. Is there to date a solution for this? I bought my pc for the purpose of Voice chatting that I use for business purposes on a daily basis and would really appreciate any fix for this. |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
"Tom Scales" wrote:
Bored with you. Too bored even to make a suggestion or bet to this poster? (8/28/05) http://delltalk.us.dell.com/supportf...ssage.id=59966 There is no sound picked up from microphone (only when blowing hard straight into the mic there is a slight reaction...) (9/2/05) http://delltalk.us.dell.com/supportf...cending&page=2 I've also spent well above $3000 on a high end system (about 2 weeks old), which is virtually useless to me without a microphone. I've spent over 30 hrs on this issue myself and with Dell support who has done "the basic" walkthroughs over and over again. Several times I've been promised that they'd "do more research on the problem", and call me back which of course they never did... So time to start all over again with a new phone call and a new technician... Well, to make a very long story short...my current status is they say they'd dispatched a new soundcard (9/8/05) http://delltalk.us.dell.com/supportf...cending&page=2 My Audigy 2ZS soundcard was replaced yesterday. Now the system fuctions a little bit better than previously but still need max volume and 20dB boost, to make it pick up normal speech. The mic can still not be used properly in all its range... (10/13/05) http://delltalk.us.dell.com/supportf...cending&page=3 Well, I just installed my second Audigy 2ZS replacement card (a refurbished one, according to the package), and not surprisingly the issue remains exactly the same... I told the support that another replacment likely wouldn't help, but what do they care.... He claimed he is not authorized to send another type of soundcard (and did not want to put me in contact with someone who was). (11/3/05) http://delltalk.us.dell.com/supportf...ssage.id=61369 I'm still having the same issue. The Dell tech support (based in India I guess) does not reply anymore on email (even though I politely remind them). I got a reply to call the usual support phone number and want me to start all over again |
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Dell's Sorry History of Microphone/Soundcard Issue (Update)
Class_Action wrote:
snip Holy ****, man. Your mother was right. You really *are* an irritant. Notan |
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