Dell's Sorry History of Microphone/Soundcard Issue (Update)

"Class_Action" wrote in message
...
"Tom Scales" wrote:

Yes, this was pointed out to him, but he didn't want to hear it. He is
clearly just trying to get money out of Dell.

And you go to church every Sunday, isn't that right, Tommy?


snip


And this is relevant to his point about the microphone origin exactly how?
Do you care to respond or not?

I'm not sure that your response is an effort to find a solution....


Stew

The mic, in my case, was supplied by Dell; and I have the problem described by
the Class Action Guy.

"hdrdtd" wrote in message

OK, that's what I thought, just checking.

If people were having a problem with a mic that was supplied BY DELL,
then they would have a valid issue. If Dell is going to include a
mic, then Dell should make sure it's a mic compatable with the sound
card provided by Dell.

However, if they are using a mic that was NOT supplied by Dell, then
Dell would not be responsible for any compatability isses. It would
typicall be up to the end user to make sure the mic they are trying
to use, meets the appropriate specs to be compatable with the sound
card.

I've run across several people that would just pick up the nearest (or
cheapest) mic they could find, and try it with thier sound card. Once
they finally discovered that the sound card in question requied a
high-level mic input, and they made sure they bought/used a mic with
a high-level output, everything worked just fine.



"Tom Scales" wrote in message
. ..
Yes, this was pointed out to him, but he didn't want to hear it. He
is clearly just trying to get money out of Dell.

Interestingly, of all the posters here, after this was posted, only
one mentioned a sound problem. The rest of us have no problems at
all.

Attorneys.

Tom
"hdrdtd" wrote in message
...
Pardon me If I mention something that may have already been covered
in the past.......

This may sound stupid, but let me ask a question....

It's not clear to me if the microphones that the various people
have been trying to use are ones that came with the system or they
are mic's they had laying around at home.

Different microphones (to my knowledge) are designed with different
output levels.

Some microphones by design produce a higher output signal than some
others.

If someone were to try using a low-output Mic in a soundcard
(anybodies) that requires a higher output Mic, then of course the
recorded signal would be so low as to be buried way down in the
background noise.

I would simply make 'sure' that the specs of the soundcard are
examined to see what signal level the Mic input circuit is
expecting, and check the specs on the Mic to make sure they match.


"Class_Action" wrote in message
...
"Cymbal Man Freq." wrote:

Clearly, screaming into this newsgroup is AS BAD, IF NOT WORSE
than your
Soundcard problem. Is the problem about Dell, or the Dell
Newsgroup, or both? I
think it is both.

The group name is alt.sys.pc-clone.dell, the post is about Dell in
the negative. Thus, the post screams.

Don't you have anything to say to "kony"?

--------------------------------------------------
Dell's Sorry History of Microphone/Soundcard Issue
--------------------------------------------------

Here are the selected compilations of Dell microphone/soundcard
issue posted in the Dell Dimension audio forum. Note that the
problem was reported from the very beginning of the forum
establishment in late 1999 and continuing to this day. It makes
you wonder if Dell ever made functioning mic/soundcard.

Despite all the numerous problem reports spanning many years, Dell
is unconscionably not only not acknowledging the problem, but
reprehensively engages in jerking around the customers with the
same runaround tactic over these years. [See the post on
(1/29/2002)]

A law firm is on the verge of being retained to file a class action
lawsuit on this issue. If you would like join in the lawsuit or
have relevant information to pass along, please email:


[the last character in name is numeral one]


Dell's Sorry History of Microphone/Soundcard Issue

http://forums.us.dell.com/supportfor...ssage.id=50332

The link ends by Dell starting a new thread and locking it
so no one could reply, they made it a sticky post for two months
(locked) then they removed the sticky status and the post was
dropped back about 20 pages of posts to HIDE it.


Poor mic pick-up (12/6/1999)

http://delltalk.us.dell.com/supportf...message.id=422

if this mic is more than 6 or 8 inches from my mouth
at normal speaking levels, it barely picks up my voice.


MICROPHONE=POOP (12/10/1999)

http://delltalk.us.dell.com/supportf...message.id=495

FOR THE LOVE OF GOD WILL SOMEONE PLEASSSSEEEE TELL ME
HOW TO GET MY MIC TO RECORD?!?!

I am experiencing the same problem and so are many others
if you look around in the DellTalk area. It drives me nuts!


Mic recording low (12/25/1999)

http://delltalk.us.dell.com/supportf...message.id=848

My mic works but it is low. I have to turn the speakers all the
way up to hear anything recorded through the mic.

There is something very wrong with this Yamaha sound system that
needs to be fixed and from all the people posting here this is
not just an isolated problem. When and how will Dell fix it???

I have had my Dimension XPS T for a couple of months now, and
have the same low Mic volume as you do. I am also getting very
frustrated.


Microphone (5/4/2000)

http://delltalk.us.dell.com/supportf...essage.id=4894

the mic does not pick up my voice unless I put it
right up on my mouth.

I too am having the same problem, with the same setup.
Apparently Dell needs to take some action on this problem.


Montego II A3D low mic volume solution!!!! (5/8/2000)

http://delltalk.us.dell.com/supportf...essage.id=4951

There clearly is an issue here - Myself and three collegues all
have the same problem on brand new Montego/Dimension systems.
At the very least the factory settings are not correct and the
user is left fumbling round randomly!

They obviously don't include a mic test before shipping.


Microphone - low input (9/6/2000)

http://delltalk.us.dell.com/supportf...essage.id=7947

I have to yell into my Dell provided microphone for anyone to
hear me

Just got off the phone w/Customer Service, they told me that
the microphone provided was provided "as a COURTESY"

This is EXTREMELY disappointing, I expect better from Dell.


Unable to record with a microphone (12/7/2000)

http://delltalk.us.dell.com/supportf...essage.id=9981

I seem to be unable to record anything with a microphone from
SB. Only when I shout really hard I get a fuzzy little noise
recorded


Live Value Soundcard: Mic record level too low (1/29/2002)

http://delltalk.us.dell.com/supportf...ssage.id=21877

I have my Dimension 8200, Win ME, Soundblaster Live soundcard for
two months here is my story.

I discovered that using the creative sound recorder I had to put
the record level on max, select +20% gain in the mixer and put
the mic 3 inches from my mouth or else it wouldnt pick up what i
said.

so i contacted Dell tech support they advised me to uninstall the
soundcard and reinstall it. I did that and it made no difference.

They told me to uninstall the windows sound recorder and
reinstall it, that made no difference either,

they told me to uninstall the whole of windows multimedia
I did that and it made no difference


I also hope you find the answer. I too would have liked to use
Netmeeting! I have a 4300 with ME and the same sound card. Same
exact problem. Dell actually sent someone out to install a new
card, no help. I also reinstalled the OS once, drivers twice,
no help.

After trying all the things Dell suggested and that Creative Labs
suggested, Dell sent me out a new soundcard. Didn't make a blind
bit of difference.

Well... technician came and installed new card (same type SB Live
Value! 512V CT4780).... He tried uninstalling, reinstalling
drivers etc.... all the same stuff I have tried before.... still
no better....

Hey !!! This seems to be a DELL age old problem. I have a
DImension 4100 with Soundblasterlive 512V and Windows Millenium.
I have exactly the same problems when trying to record.

This system was purchased in fall 2000.... No resolution yet!!!
not a good sign.

I don't want to -eat- this microphone!!!!

Yes! PLEASE let me know if they successfully fix that problem
either through replacement or otherwise! They should just recall
that card and give us something that works if it's just a
defective card because it seems there's a good bunch of us with
the same problem!


XPS GEN 4 - Audigy 2 zs Microphone Too Quiet (1/5/2005)

http://forums.us.dell.com/supportfor...ssage.id=55447

I have my mic volume all the way up, the booster on, and its
still way too quiet. I had to practically put the mic in my
mouth.


Low Mic Volume on Audigy 2 Zs (2/14/05)

http://delltalk.us.dell.com/supportf...ssage.id=55500

I have seen similar problems in the forums without a solution.
Has anyone been able to fix this?

When I plugged a mic into the front panel, the volume is so low
that you have to scream.

I have the same problem with the same computer and the same
soundcard.


SB Audigy 2 ZS GEN4 No sound through microphone (3/11/05)

http://delltalk.us.dell.com/supportf...ssage.id=56256

Now a tech is sheduled to come to the house and replace the sound
card. Just what I need a 7 day old system for which I paid extra
for a high end sound card and now I'll have a refurbished one.

As I recall on my Dimension XPST 700r there were issues with that
SB card as well. You would think they could get their act
together.


Confirmed problem with SoundMax integrated audio (5/9/05)

http://delltalk.us.dell.com/supportf...ssage.id=57548

I want Dell to fix the problem in my $1500 machine! Now they are
saying it is an O/S incompatibility with the onboard sound and I
should do a PC Restore. Hello? It is still using the system that
shipped with it. XP SP2. If it's incompatible, then this problem
existed from the factory.

A Dell tech wanted to reinstall the multimedia part of xp. When I
asked why, the Dell tech said there's possible conflict. I asked
why then Dell shipped out systems with possible -- known --
conflict.

What's infuriating is Dell techs say they never had calls on
soundcard/microphone problems, but then later they say they had a
couple of calls, like when I asked the Dell tech shortly after
the mumbling.

Saying that there's possible conflict without having dealt with
problem calls meant that Dell knew about the problem before
shipping. Dell techs had to change the weasel, initial "story"
about not having dealt with the problem calls, seeming to give
the impression Dell didn't know about the problem before
shipping. But then that brings up the question: Does Dell test
components' compatibility?


microphone does not work HELP (5/14/05)

http://delltalk.us.dell.com/supportf...ssage.id=57668

I just can't believe that I got rammed hard by Dell and didn't
even get a kiss from it !!!


I DARE DELL (5/15/05) [DELETED]

http://delltalk.us.dell.com/supportf...ssage.id=57678

I dare anyone from DELL to solve this problem.

Since getting my new system i have correctly connected my
microphone headset to the mic port on the SB card but although
I can hear very well, my voice is very quiet.

Do you know a way to record an outgoing message without "eating"
the microphone?


can't get mic to work on Sound Blaster Audigy 2 ZS (5/14/05,
6/3/05)

http://delltalk.us.dell.com/supportf...ssage.id=57660

After reading through this forum it was interesting to see how
many problems they have with this board, yet each support tech
acts like it never happened before. They teach Acting 101 at
tech school.


can't get mic to work on Sound Blaster Audigy 2 ZS (6/14/05)

http://forums.us.dell.com/supportfor...ssage.id=58450

It sure isn't yours. It's Dell's problem. It's Dell's
responsibility to fix. Dell put together the configuration. Dell
should have tested it. Dell should have known about the problem.
Again, why the "never heard of" charade even now -- after many
problem reports for a long time!!

Anyone know a good lawyer that likes to do consumer class
action suits?

There are currently two class action lawsuits:

http://www.seegerweiss.com/
http://www.lerachlaw.com/


Is there a fix for Dell's low mic problem? (7/16/05)

http://delltalk.us.dell.com/supportf...ssage.id=59038

I haven't seen any fix. It's amazing how many people (including
me) have this problem with Dell computers and Dell seems to be
unable or unwilling to address it.


Microphone on Audigy 2 ZS not recording (8/9/05)

http://delltalk.us.dell.com/supportf...ssage.id=59439

I just got my new XPS Gen 5 and can't get it to record any audio
using my microphone.
I have to scream into the microphone

this problem has been posted on this forum for many months
without any resolution.


Microphone - weak input, out of ideas... (8/29/05)

http://delltalk.us.dell.com/supportf...ssage.id=60002

Dell tech support insisted I reformat my hard disk and reinstall
everything.

It's really sad to see this problem persist for so long without
any help from Dell Support. If you search this forum, you'll see
many, many posts about this. What's really pathetic is that you
were sent a replacement sound card and told to reformat when
Dell should know by now that it's not just YOUR card that's not
performing as it should.

I am amazed (& frustrated) with the numerous "hoops" that Dell
Tech Support had me jump through over 12 days without ever
admitting a problem.

Your tactic seems to be to "wear the customer out" until he/she
gives up.


Augiby SB ZS microphone problems FIX HERE!!!! (9/9/05)

http://forums.us.dell.com/supportfor...ssage.id=60340

I can see it coming, my warranty ends in November 05 and Dell's
gona tell me to pound sand.

I tried an old Yamaha Waveforce 192XG out of my 5 year olds PC
and guess what? It worked.

Now I don't know about you, but that doesn't make me feel good
about the $$$ I spend on my XPS system.


WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (9/18/05)

http://delltalk.us.dell.com/supportf...ssage.id=60572

Brand New XPS 600 with Audigy 2 Zs. I have tried every option
that has been suggested on the forums and via Google search. I
just can't get any decent volume from my mic.

Therefore, Madam, I kindly ask that Dell take its responsibility
to make my XPS system (under warranty) fully functional.

I think I have seen every single volume control slider that
exists in the system, XP, Creative, etc.

I just got my machine Friday, an XPS 600 with the Audigy 2ZS with
the same exact problem all of you are having. I can get some mic
volume with everything upped but it is not exceptable.

Well, I just installed my second Audigy 2ZS replacement card (a
refurbished one, according to the package), and not surprisingly
the issue remains exactly the same...

I told the support that another replacment likely wouldn't help,
but what do they care.... He claimed he is not authorized to send
another type of soundcard (and did not want to put me in contact
with someone who was).

I still think they made a change on the card itself to reduce the
mic gain because they had a lot of complaints about
noise/interference in the mic line.

I have been through every switch, slider and control with XPS
Advanced support at least twice. This isn't a user error.


At a Loss!!!! Dimension Audio problems (10/3/05)

http://delltalk.us.dell.com/supportf...ssage.id=60815

They had me do the complete restore right away, but the problem
came back within a week or so. They are going to make me do a
complete restore again.

You're joking..... for real????? That's ridiculous !!!! I'm sorry
to hear that, I cannot believe NO ONE can figure out a problem
that many people are having.


Low output from "standard" mic (10/9/05)

http://forums.us.dell.com/supportfor...ssage.id=61118

I can't get the mic that comes with the computer to generate much
output.

If you go to Dell tech support with the mic problem and ask if
they've heard of the mic problem, they will most likely say
they've never heard of the mic problem !!


can't get mic to work on Sound Blaster Audigy 2 ZS (10/13/05)

http://forums.us.dell.com/supportfor...ssage.id=58450

This is a widespread and continuing problem with the Dell version
of the Audigy 2 ZS sound card. The mic input does not work.

Yet Dell is still bundling these cards with its systems.


Low volume microphone problem -DELL OEM Audigy 2 ZS soundcard
(10/21/05)

http://delltalk.us.dell.com/supportf...ssage.id=61522

Apparently DELL conveniently chose to delete the thread of
all customers having the low volume microphone issue on their
newly shipped XPS Gen systems, entitled: Microphone Problems
Listing (10/14/05)

That is to me pretty much confirming the existence of the
problem but not taking the responsibility to address it. Shame
on you!


Low Mic Volume? (10/29/05)

http://delltalk.us.dell.com/supportf...ssage.id=61754

I have read several posts about the low mic volume on Dimension
Desktops with the Soundblaster 24k Sound Card but unfortunately
I haven't found any of them with a solution. Is there to date a
solution for this?

I bought my pc for the purpose of Voice chatting that I use for
business purposes on a daily basis and would really appreciate
any fix for this.

This is getting quite tiresome.

You continue to cite examples of messages on Delltalk (the example below is
from back in 2000) that may or may not be relevent to the particular
soundcard and mic you have now.

You have yet to give answers to the questions I've posed.

What are the output specs for your mic?

What are the mic input specs for your sound card?

"Class_Action" wrote in message
...
"hdrdtd" wrote:

OK, that's fine, but back to my question,

Regardless of which sound card you have, in the specs for that sound
card,
what are the requirements for the microphone input portion. What does it
say
as far as microphone impedance and voltage?

On to whichever microphone you have chosen to try. what are the specs for
that microphone. what is it's rated impedance and output voltage.

Now, from the actual specifications for each, does the stated output of
the
microphone match the specs for the mic input on the soundcard?

That's all I'm asking.

Dell supplies a microphone if you get the telephony modem. People are
experiencing problems with such systems right out of the box.

Yet Dell Tech support say they have never heard of the problem, and
proceed to jerk around the customers.

Just mentioning that the mic is made by a particular manufactirer or that
the microphoe is a 'powered' mic, doesn't guaranty that the specs are
correct.. What are the actual specs are for both the card and the mic.

If the spec's match, and the mic was provided by Dell, then I would say
it's
a Dell problem.

If the specs don't match, and yet Dell supplied the mic, then again it's
a
Dell issue.

However, if for some reason, the spec's don't match, and you supplied the
mic, then finding a mic that has the right specs is up to you.

One more time:

Microphone - low input (9/6/2000)
http://delltalk.us.dell.com/supportf...essage.id=7947

I have to yell into my Dell provided microphone

Just got off the phone w/Customer Service, they told me that
the microphone provided was provided "as a COURTESY"

Sound card supplied by Dell?
Mic supplied by Dell?
Software supplied by Dell?

In that case as I said, in my book, it should then be a Dell problem.

Don't forget that if you noticed this problem when you first bought your
Dell, and Dell hasn't been able to resolve it to your satifaction, you have
30 days to just plain return the system.

If it's a fairly new Dell and Dell wants you to reformat and reinstall the
software so the system is back to exactly the way it was when they shipped
it to you as part of diagnosing the problem, you should be able to return it
to 'as shipped' condition quite easily and quickly by using the Ctl-F11
restore option.

"Cymbal Man Freq." Don't g wrote in
message ...
The mic, in my case, was supplied by Dell; and I have the problem
described by
the Class Action Guy.

"hdrdtd" wrote in message

OK, that's what I thought, just checking.

If people were having a problem with a mic that was supplied BY DELL,
then they would have a valid issue. If Dell is going to include a
mic, then Dell should make sure it's a mic compatable with the sound
card provided by Dell.

However, if they are using a mic that was NOT supplied by Dell, then
Dell would not be responsible for any compatability isses. It would
typicall be up to the end user to make sure the mic they are trying
to use, meets the appropriate specs to be compatable with the sound
card.

I've run across several people that would just pick up the nearest (or
cheapest) mic they could find, and try it with thier sound card. Once
they finally discovered that the sound card in question requied a
high-level mic input, and they made sure they bought/used a mic with
a high-level output, everything worked just fine.



"Tom Scales" wrote in message
. ..
Yes, this was pointed out to him, but he didn't want to hear it. He
is clearly just trying to get money out of Dell.

Interestingly, of all the posters here, after this was posted, only
one mentioned a sound problem. The rest of us have no problems at
all.

Attorneys.

Tom
"hdrdtd" wrote in message
...
Pardon me If I mention something that may have already been covered
in the past.......

This may sound stupid, but let me ask a question....

It's not clear to me if the microphones that the various people
have been trying to use are ones that came with the system or they
are mic's they had laying around at home.

Different microphones (to my knowledge) are designed with different
output levels.

Some microphones by design produce a higher output signal than some
others.

If someone were to try using a low-output Mic in a soundcard
(anybodies) that requires a higher output Mic, then of course the
recorded signal would be so low as to be buried way down in the
background noise.

I would simply make 'sure' that the specs of the soundcard are
examined to see what signal level the Mic input circuit is
expecting, and check the specs on the Mic to make sure they match.


"Class_Action" wrote in message
...
"Cymbal Man Freq." wrote:

Clearly, screaming into this newsgroup is AS BAD, IF NOT WORSE
than your
Soundcard problem. Is the problem about Dell, or the Dell
Newsgroup, or both? I
think it is both.

The group name is alt.sys.pc-clone.dell, the post is about Dell in
the negative. Thus, the post screams.

Don't you have anything to say to "kony"?

--------------------------------------------------
Dell's Sorry History of Microphone/Soundcard Issue
--------------------------------------------------

Here are the selected compilations of Dell microphone/soundcard
issue posted in the Dell Dimension audio forum. Note that the
problem was reported from the very beginning of the forum
establishment in late 1999 and continuing to this day. It makes
you wonder if Dell ever made functioning mic/soundcard.

Despite all the numerous problem reports spanning many years, Dell
is unconscionably not only not acknowledging the problem, but
reprehensively engages in jerking around the customers with the
same runaround tactic over these years. [See the post on
(1/29/2002)]

A law firm is on the verge of being retained to file a class action
lawsuit on this issue. If you would like join in the lawsuit or
have relevant information to pass along, please email:


[the last character in name is numeral one]


Dell's Sorry History of Microphone/Soundcard Issue

http://forums.us.dell.com/supportfor...ssage.id=50332

The link ends by Dell starting a new thread and locking it
so no one could reply, they made it a sticky post for two months
(locked) then they removed the sticky status and the post was
dropped back about 20 pages of posts to HIDE it.


Poor mic pick-up (12/6/1999)

http://delltalk.us.dell.com/supportf...message.id=422

if this mic is more than 6 or 8 inches from my mouth
at normal speaking levels, it barely picks up my voice.


MICROPHONE=POOP (12/10/1999)

http://delltalk.us.dell.com/supportf...message.id=495

FOR THE LOVE OF GOD WILL SOMEONE PLEASSSSEEEE TELL ME
HOW TO GET MY MIC TO RECORD?!?!

I am experiencing the same problem and so are many others
if you look around in the DellTalk area. It drives me nuts!


Mic recording low (12/25/1999)

http://delltalk.us.dell.com/supportf...message.id=848

My mic works but it is low. I have to turn the speakers all the
way up to hear anything recorded through the mic.

There is something very wrong with this Yamaha sound system that
needs to be fixed and from all the people posting here this is
not just an isolated problem. When and how will Dell fix it???

I have had my Dimension XPS T for a couple of months now, and
have the same low Mic volume as you do. I am also getting very
frustrated.


Microphone (5/4/2000)

http://delltalk.us.dell.com/supportf...essage.id=4894

the mic does not pick up my voice unless I put it
right up on my mouth.

I too am having the same problem, with the same setup.
Apparently Dell needs to take some action on this problem.


Montego II A3D low mic volume solution!!!! (5/8/2000)

http://delltalk.us.dell.com/supportf...essage.id=4951

There clearly is an issue here - Myself and three collegues all
have the same problem on brand new Montego/Dimension systems.
At the very least the factory settings are not correct and the
user is left fumbling round randomly!

They obviously don't include a mic test before shipping.


Microphone - low input (9/6/2000)

http://delltalk.us.dell.com/supportf...essage.id=7947

I have to yell into my Dell provided microphone for anyone to
hear me

Just got off the phone w/Customer Service, they told me that
the microphone provided was provided "as a COURTESY"

This is EXTREMELY disappointing, I expect better from Dell.


Unable to record with a microphone (12/7/2000)

http://delltalk.us.dell.com/supportf...essage.id=9981

I seem to be unable to record anything with a microphone from
SB. Only when I shout really hard I get a fuzzy little noise
recorded


Live Value Soundcard: Mic record level too low (1/29/2002)

http://delltalk.us.dell.com/supportf...ssage.id=21877

I have my Dimension 8200, Win ME, Soundblaster Live soundcard for
two months here is my story.

I discovered that using the creative sound recorder I had to put
the record level on max, select +20% gain in the mixer and put
the mic 3 inches from my mouth or else it wouldnt pick up what i
said.

so i contacted Dell tech support they advised me to uninstall the
soundcard and reinstall it. I did that and it made no difference.

They told me to uninstall the windows sound recorder and
reinstall it, that made no difference either,

they told me to uninstall the whole of windows multimedia
I did that and it made no difference


I also hope you find the answer. I too would have liked to use
Netmeeting! I have a 4300 with ME and the same sound card. Same
exact problem. Dell actually sent someone out to install a new
card, no help. I also reinstalled the OS once, drivers twice,
no help.

After trying all the things Dell suggested and that Creative Labs
suggested, Dell sent me out a new soundcard. Didn't make a blind
bit of difference.

Well... technician came and installed new card (same type SB Live
Value! 512V CT4780).... He tried uninstalling, reinstalling
drivers etc.... all the same stuff I have tried before.... still
no better....

Hey !!! This seems to be a DELL age old problem. I have a
DImension 4100 with Soundblasterlive 512V and Windows Millenium.
I have exactly the same problems when trying to record.

This system was purchased in fall 2000.... No resolution yet!!!
not a good sign.

I don't want to -eat- this microphone!!!!

Yes! PLEASE let me know if they successfully fix that problem
either through replacement or otherwise! They should just recall
that card and give us something that works if it's just a
defective card because it seems there's a good bunch of us with
the same problem!


XPS GEN 4 - Audigy 2 zs Microphone Too Quiet (1/5/2005)

http://forums.us.dell.com/supportfor...ssage.id=55447

I have my mic volume all the way up, the booster on, and its
still way too quiet. I had to practically put the mic in my
mouth.


Low Mic Volume on Audigy 2 Zs (2/14/05)

http://delltalk.us.dell.com/supportf...ssage.id=55500

I have seen similar problems in the forums without a solution.
Has anyone been able to fix this?

When I plugged a mic into the front panel, the volume is so low
that you have to scream.

I have the same problem with the same computer and the same
soundcard.


SB Audigy 2 ZS GEN4 No sound through microphone (3/11/05)

http://delltalk.us.dell.com/supportf...ssage.id=56256

Now a tech is sheduled to come to the house and replace the sound
card. Just what I need a 7 day old system for which I paid extra
for a high end sound card and now I'll have a refurbished one.

As I recall on my Dimension XPST 700r there were issues with that
SB card as well. You would think they could get their act
together.


Confirmed problem with SoundMax integrated audio (5/9/05)

http://delltalk.us.dell.com/supportf...ssage.id=57548

I want Dell to fix the problem in my $1500 machine! Now they are
saying it is an O/S incompatibility with the onboard sound and I
should do a PC Restore. Hello? It is still using the system that
shipped with it. XP SP2. If it's incompatible, then this problem
existed from the factory.

A Dell tech wanted to reinstall the multimedia part of xp. When I
asked why, the Dell tech said there's possible conflict. I asked
why then Dell shipped out systems with possible -- known --
conflict.

What's infuriating is Dell techs say they never had calls on
soundcard/microphone problems, but then later they say they had a
couple of calls, like when I asked the Dell tech shortly after
the mumbling.

Saying that there's possible conflict without having dealt with
problem calls meant that Dell knew about the problem before
shipping. Dell techs had to change the weasel, initial "story"
about not having dealt with the problem calls, seeming to give
the impression Dell didn't know about the problem before
shipping. But then that brings up the question: Does Dell test
components' compatibility?


microphone does not work HELP (5/14/05)

http://delltalk.us.dell.com/supportf...ssage.id=57668

I just can't believe that I got rammed hard by Dell and didn't
even get a kiss from it !!!


I DARE DELL (5/15/05) [DELETED]

http://delltalk.us.dell.com/supportf...ssage.id=57678

I dare anyone from DELL to solve this problem.

Since getting my new system i have correctly connected my
microphone headset to the mic port on the SB card but although
I can hear very well, my voice is very quiet.

Do you know a way to record an outgoing message without "eating"
the microphone?


can't get mic to work on Sound Blaster Audigy 2 ZS (5/14/05,
6/3/05)

http://delltalk.us.dell.com/supportf...ssage.id=57660

After reading through this forum it was interesting to see how
many problems they have with this board, yet each support tech
acts like it never happened before. They teach Acting 101 at
tech school.


can't get mic to work on Sound Blaster Audigy 2 ZS (6/14/05)

http://forums.us.dell.com/supportfor...ssage.id=58450

It sure isn't yours. It's Dell's problem. It's Dell's
responsibility to fix. Dell put together the configuration. Dell
should have tested it. Dell should have known about the problem.
Again, why the "never heard of" charade even now -- after many
problem reports for a long time!!

Anyone know a good lawyer that likes to do consumer class
action suits?

There are currently two class action lawsuits:

http://www.seegerweiss.com/
http://www.lerachlaw.com/


Is there a fix for Dell's low mic problem? (7/16/05)

http://delltalk.us.dell.com/supportf...ssage.id=59038

I haven't seen any fix. It's amazing how many people (including
me) have this problem with Dell computers and Dell seems to be
unable or unwilling to address it.


Microphone on Audigy 2 ZS not recording (8/9/05)

http://delltalk.us.dell.com/supportf...ssage.id=59439

I just got my new XPS Gen 5 and can't get it to record any audio
using my microphone.
I have to scream into the microphone

this problem has been posted on this forum for many months
without any resolution.


Microphone - weak input, out of ideas... (8/29/05)

http://delltalk.us.dell.com/supportf...ssage.id=60002

Dell tech support insisted I reformat my hard disk and reinstall
everything.

It's really sad to see this problem persist for so long without
any help from Dell Support. If you search this forum, you'll see
many, many posts about this. What's really pathetic is that you
were sent a replacement sound card and told to reformat when
Dell should know by now that it's not just YOUR card that's not
performing as it should.

I am amazed (& frustrated) with the numerous "hoops" that Dell
Tech Support had me jump through over 12 days without ever
admitting a problem.

Your tactic seems to be to "wear the customer out" until he/she
gives up.


Augiby SB ZS microphone problems FIX HERE!!!! (9/9/05)

http://forums.us.dell.com/supportfor...ssage.id=60340

I can see it coming, my warranty ends in November 05 and Dell's
gona tell me to pound sand.

I tried an old Yamaha Waveforce 192XG out of my 5 year olds PC
and guess what? It worked.

Now I don't know about you, but that doesn't make me feel good
about the $$$ I spend on my XPS system.


WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (9/18/05)

http://delltalk.us.dell.com/supportf...ssage.id=60572

Brand New XPS 600 with Audigy 2 Zs. I have tried every option
that has been suggested on the forums and via Google search. I
just can't get any decent volume from my mic.

Therefore, Madam, I kindly ask that Dell take its responsibility
to make my XPS system (under warranty) fully functional.

I think I have seen every single volume control slider that
exists in the system, XP, Creative, etc.

I just got my machine Friday, an XPS 600 with the Audigy 2ZS with
the same exact problem all of you are having. I can get some mic
volume with everything upped but it is not exceptable.

Well, I just installed my second Audigy 2ZS replacement card (a
refurbished one, according to the package), and not surprisingly
the issue remains exactly the same...

I told the support that another replacment likely wouldn't help,
but what do they care.... He claimed he is not authorized to send
another type of soundcard (and did not want to put me in contact
with someone who was).

I still think they made a change on the card itself to reduce the
mic gain because they had a lot of complaints about
noise/interference in the mic line.

I have been through every switch, slider and control with XPS
Advanced support at least twice. This isn't a user error.


At a Loss!!!! Dimension Audio problems (10/3/05)

http://delltalk.us.dell.com/supportf...ssage.id=60815

They had me do the complete restore right away, but the problem
came back within a week or so. They are going to make me do a
complete restore again.

You're joking..... for real????? That's ridiculous !!!! I'm sorry
to hear that, I cannot believe NO ONE can figure out a problem
that many people are having.


Low output from "standard" mic (10/9/05)

http://forums.us.dell.com/supportfor...ssage.id=61118

I can't get the mic that comes with the computer to generate much
output.

If you go to Dell tech support with the mic problem and ask if
they've heard of the mic problem, they will most likely say
they've never heard of the mic problem !!


can't get mic to work on Sound Blaster Audigy 2 ZS (10/13/05)

http://forums.us.dell.com/supportfor...ssage.id=58450

This is a widespread and continuing problem with the Dell version
of the Audigy 2 ZS sound card. The mic input does not work.

Yet Dell is still bundling these cards with its systems.


Low volume microphone problem -DELL OEM Audigy 2 ZS soundcard
(10/21/05)

http://delltalk.us.dell.com/supportf...ssage.id=61522

Apparently DELL conveniently chose to delete the thread of
all customers having the low volume microphone issue on their
newly shipped XPS Gen systems, entitled: Microphone Problems
Listing (10/14/05)

That is to me pretty much confirming the existence of the
problem but not taking the responsibility to address it. Shame
on you!


Low Mic Volume? (10/29/05)

http://delltalk.us.dell.com/supportf...ssage.id=61754

I have read several posts about the low mic volume on Dimension
Desktops with the Soundblaster 24k Sound Card but unfortunately
I haven't found any of them with a solution. Is there to date a
solution for this?

I bought my pc for the purpose of Voice chatting that I use for
business purposes on a daily basis and would really appreciate
any fix for this.

"hrdtd" wrote:

This is getting quite tiresome.

You are telling me?

You continue to cite examples of messages on Delltalk (the example below is
from back in 2000) that may or may not be relevent to the particular
soundcard and mic you have now.

Bet your sweet ass that the soundcard and mic in 2000 are not the same
as the soundcard and mic in 2005.

How about this one? Is this too old for you, too?

Low output from "standard" mic (10/9/2005)
http://forums.us.dell.com/supportfor...ssage.id=61118

I can't get the mic that comes with the computer
to generate much output.

Do you now think the soundcard and mic in 2000 are the same as the
soundcard and mic in 2005?

You have yet to give answers to the questions I've posed.

What are the output specs for your mic?

Don't know, but the mic came with the system.

What are the mic input specs for your sound card?

Don't know, but the soundcard came with the system.


"Class_Action" wrote:
"hdrdtd" wrote:


Regardless of which sound card you have, in the specs for that sound
card,
what are the requirements for the microphone input portion. What does it
say
as far as microphone impedance and voltage?

On to whichever microphone you have chosen to try. what are the specs for
that microphone. what is it's rated impedance and output voltage.

Now, from the actual specifications for each, does the stated output of
the
microphone match the specs for the mic input on the soundcard?

That's all I'm asking.

Dell supplies a microphone if you get the telephony modem. People are
experiencing problems with such systems right out of the box.

Yet Dell Tech support say they have never heard of the problem, and
proceed to jerk around the customers.

Just mentioning that the mic is made by a particular manufactirer or that
the microphoe is a 'powered' mic, doesn't guaranty that the specs are
correct.. What are the actual specs are for both the card and the mic.

If the spec's match, and the mic was provided by Dell, then I would say
it's
a Dell problem.

If the specs don't match, and yet Dell supplied the mic, then again it's
a
Dell issue.

However, if for some reason, the spec's don't match, and you supplied the
mic, then finding a mic that has the right specs is up to you.

One more time:

Microphone - low input (9/6/2000)
http://delltalk.us.dell.com/supportf...essage.id=7947

I have to yell into my Dell provided microphone

Just got off the phone w/Customer Service, they told me that
the microphone provided was provided "as a COURTESY"

"hrdtd" wrote:

This is getting quite tiresome.

You are telling me?

You continue to cite examples of messages on Delltalk (the example below is
from back in 2000) that may or may not be relevent to the particular
soundcard and mic you have now.

Bet your sweet ass that the soundcard and mic in 2000 are not the same
as the soundcard and mic in 2005.

How about this one? Is this too old for you, too?

Low output from "standard" mic (10/9/2005)
http://forums.us.dell.com/supportfor...ssage.id=61118

I can't get the mic that comes with the computer
to generate much output.

Do you now think the soundcard and mic in 2000 are the same as the
soundcard and mic in 2005?

You have yet to give answers to the questions I've posed.

What are the output specs for your mic?

Don't know, but the mic came with the system.
Do you suppose Dell doesn't know that either?

What are the mic input specs for your sound card?

Don't know, but the soundcard came with the system.
Do you suppose Dell doesn't know that either?

Lets see now.....

Don't know, but the mic came with the system.
Don't know, but the soundcard came with the system.

And....

If the spec's match, and the mic was provided by Dell, then I would say it's
a Dell problem.
If the specs don't match, and yet Dell supplied the mic, then again it's a
Dell issue.

Don't forget, if this is a recently bought system and no matter what, Dell
hasn't resolved your problem to your satifaction, you have 30 days to just
return the system.



"Class_Action" wrote in message
...
"hrdtd" wrote:

This is getting quite tiresome.

You are telling me?

You continue to cite examples of messages on Delltalk (the example below
is
from back in 2000) that may or may not be relevent to the particular
soundcard and mic you have now.

Bet your sweet ass that the soundcard and mic in 2000 are not the same
as the soundcard and mic in 2005.

How about this one? Is this too old for you, too?

Low output from "standard" mic (10/9/2005)
http://forums.us.dell.com/supportfor...ssage.id=61118

I can't get the mic that comes with the computer
to generate much output.

Do you now think the soundcard and mic in 2000 are the same as the
soundcard and mic in 2005?

You have yet to give answers to the questions I've posed.

What are the output specs for your mic?

Don't know, but the mic came with the system.

What are the mic input specs for your sound card?

Don't know, but the soundcard came with the system.


"Class_Action" wrote:
"hdrdtd" wrote:


Regardless of which sound card you have, in the specs for that sound
card,
what are the requirements for the microphone input portion. What does
it
say
as far as microphone impedance and voltage?

On to whichever microphone you have chosen to try. what are the specs
for
that microphone. what is it's rated impedance and output voltage.

Now, from the actual specifications for each, does the stated output
of
the
microphone match the specs for the mic input on the soundcard?

That's all I'm asking.

Dell supplies a microphone if you get the telephony modem. People are
experiencing problems with such systems right out of the box.

Yet Dell Tech support say they have never heard of the problem, and
proceed to jerk around the customers.

Just mentioning that the mic is made by a particular manufactirer or
that
the microphoe is a 'powered' mic, doesn't guaranty that the specs are
correct.. What are the actual specs are for both the card and the mic.

If the spec's match, and the mic was provided by Dell, then I would
say
it's
a Dell problem.

If the specs don't match, and yet Dell supplied the mic, then again
it's
a
Dell issue.

However, if for some reason, the spec's don't match, and you supplied
the
mic, then finding a mic that has the right specs is up to you.

One more time:

Microphone - low input (9/6/2000)
http://delltalk.us.dell.com/supportf...essage.id=7947

I have to yell into my Dell provided microphone

Just got off the phone w/Customer Service, they told me that
the microphone provided was provided "as a COURTESY"

"hrdtd" wrote:

Lets see now.....

Don't know, but the mic came with the system.
Don't know, but the soundcard came with the system.

And....

If the spec's match, and the mic was provided by Dell, then I would say it's
a Dell problem.
If the specs don't match, and yet Dell supplied the mic, then again it's a
Dell issue.

Did you figure that out all by yourself?


Don't forget, if this is a recently bought system and no matter what, Dell
hasn't resolved your problem to your satifaction, you have 30 days to just
return the system.

Who pays the return shipping?

What about the insult of being jerked around?


"Class_Action" wrote:

"hrdtd" wrote:

This is getting quite tiresome.

You are telling me?

You continue to cite examples of messages on Delltalk (the example below
is from back in 2000) that may or may not be relevent to the particular
soundcard and mic you have now.

Bet your sweet ass that the soundcard and mic in 2000 are not the same
as the soundcard and mic in 2005.

How about this one? Is this too old for you, too?

Low output from "standard" mic (10/9/2005)
http://forums.us.dell.com/supportfor...ssage.id=61118

I can't get the mic that comes with the computer
to generate much output.

Do you now think the soundcard and mic in 2000 are the same as the
soundcard and mic in 2005?


You have yet to give answers to the questions I've posed.

What are the output specs for your mic?

Don't know, but the mic came with the system.
Do you suppose Dell doesn't know that either?

What are the mic input specs for your sound card?

Don't know, but the soundcard came with the system.
Do you suppose Dell doesn't know that either?

On Fri, 18 Nov 2005 21:59:35 -0700, Class_Action
wrote:


Don't forget, if this is a recently bought system and no matter what, Dell
hasn't resolved your problem to your satifaction, you have 30 days to just
return the system.

Who pays the return shipping?

What about the insult of being jerked around?



I don't think Dell will feel insulted, they'll probably pity
you.

That doesn't resolve your needs though, whatever you get to
replace the Dell will have a similar setup necessary to
record from the mic.

"Tom Scales" wrote:

I didn't lose the bet. The example was not the appropriate mic. Case
closed.

No response to this. Why don't you help out?

Low Mic Volume? (10/29/05)
http://delltalk.us.dell.com/supportf...ssage.id=61754

I have read several posts about the low mic volume on Dimension
Desktops with the Soundblaster 24k Sound Card but unfortunately I
haven't found any of them with a solution. Is there to date a
solution for this?

I bought my pc for the purpose of Voice chatting that I use for
business purposes on a daily basis and would really appreciate
any fix for this.


"Class_Action" classactionlaw1 AT yahoo DOT com wrote:

For the powered mic, get a load of what Tom Scales "bet" and
compare that with what he screamed today:

---------------------------------
(Tom Scales)
I'd be willing to bet the price of the [powered Radio Shack] mic
that it fixes the problem.

Mic recording low
http://delltalk.us.dell.com/supportf... =205621#M848

I have a powered mic plugged in to the sound card, a Radio Shack
model. Since my last post I also discovered the Ymf-diag.exe from
the knowledge base, downloaded and ran it. I get exactly the same
results as from running MS sound recorder; very low output either
directly or if I saved a wave file and played it back.

On the sound recorder modulation line there is no apparent
modulation unless I have the mic touching my lips. From a normal
recording distance (~ 12") there is such a low sound to the
speakers as to be undiscernable.

Radio Shack mic will not record on Creative PCI 64V card
http://delltalk.us.dell.com/supportf...essage.id=1716

This computer is exactly two days old. It did not come with a mic
so I purchased one from Radio Shack. With two fresh AAA batteries,
installed, I launched Audio Recorder. No good. I tried to send an
ICQ voice message; no good. Today I returned the mic to Radio
Shack & they provided me with a replacement which tested aok on a
hand-held cassette recorder in the store. INserting the two
-contact banana plug into the red jack on the sound card proved
this mic would not work, as well.



"Class_Action" classactionlaw1 AT yahoo DOT com wrote:

--------------------------------------------------
Dell's Sorry History of Microphone/Soundcard Issue
--------------------------------------------------

Here are the selected compilations of Dell microphone/soundcard issue
posted in the Dell Dimension audio forum. Note that the problem was
reported from the very beginning of the forum establishment in late
1999 and continuing to this day. It makes you wonder if Dell ever
made functioning mic/soundcard.

Despite all the numerous problem reports spanning many years, Dell is
unconscionably not only not acknowledging the problem, but
reprehensively engages in jerking around the customers with the same
runaround tactic over these years. [See the post on (1/29/2002)]

A law firm is on the verge of being retained to file a class action
lawsuit on this issue. If you would like join in the lawsuit or have
relevant information to pass along, please email:

classactionlaw1 AT yahoo DOT com
[the last character in name is numeral one]