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#1
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Tech support question
hello,
i am thinking about buying a gateway laptop. i'm not sure that i understand the tech support policy. it seems that the length of time in years that you can call tech support for help depends on the support policy that you purchase. for example, if you buy a 3 year in-home support policy, you can only call tech support for 3 years for free. is that right? i thought phone tech support was free for as long as you owned the laptop. also, is their phone tech support 24/7/365? i don't see anything listed about the hours that you can call. any help in this area would be greatly appreciated. thank you. indera |
#2
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Dr. Indera,
Gateway has made some changes in tech support policy. Their lines are still open 24/7/365. I recommend purchasing a 3-year warranty for a laptop, because they take extra abuse. I'm not sure if you have to pay after warranty runs out. It used to be tech support was for the life of the product. Jim "Dr. Indera" wrote: hello, i am thinking about buying a gateway laptop. i'm not sure that i understand the tech support policy. it seems that the length of time in years that you can call tech support for help depends on the support policy that you purchase. for example, if you buy a 3 year in-home support policy, you can only call tech support for 3 years for free. is that right? i thought phone tech support was free for as long as you owned the laptop. also, is their phone tech support 24/7/365? i don't see anything listed about the hours that you can call. any help in this area would be greatly appreciated. thank you. indera |
#3
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hi jim,
yes, i would buy a 3 year policy. based on what you said, i am right, that when the warranty runs out, so does your phone tech support, unless you purchase their "lifetime" technical support programs. i'm not sure i like this, but i may not have any other option, as i can't find any other company that has a 17 inch LCD laptop and in-house support. thank you. "Jim" wrote in message ... Dr. Indera, Gateway has made some changes in tech support policy. Their lines are still open 24/7/365. I recommend purchasing a 3-year warranty for a laptop, because they take extra abuse. I'm not sure if you have to pay after warranty runs out. It used to be tech support was for the life of the product. Jim "Dr. Indera" wrote: hello, i am thinking about buying a gateway laptop. i'm not sure that i understand the tech support policy. it seems that the length of time in years that you can call tech support for help depends on the support policy that you purchase. for example, if you buy a 3 year in-home support policy, you can only call tech support for 3 years for free. is that right? i thought phone tech support was free for as long as you owned the laptop. also, is their phone tech support 24/7/365? i don't see anything listed about the hours that you can call. any help in this area would be greatly appreciated. thank you. indera |
#4
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I think they usually contact you at the end of your current warranty and ask
if you want to purchase an extended warranty. That's pretty common for all warranty business, they make money on selling warranties. In . net, Dr. Indera stated | hi jim, | | yes, i would buy a 3 year policy. | based on what you said, i am right, that when the warranty runs out, | so does your phone tech support, unless you purchase their "lifetime" | technical support programs. | i'm not sure i like this, but i may not have any other option, as i | can't find any other company that has a 17 inch LCD laptop and | in-house support. | | thank you. | | | "Jim" wrote in message | ... || Dr. Indera, || || Gateway has made some changes in tech support policy. Their || lines are still open 24/7/365. I recommend purchasing a 3-year || warranty for a laptop, because they take extra abuse. I'm not || sure if you have to pay after warranty runs out. It used to be || tech support was for the life of the product. || || Jim || || "Dr. Indera" wrote: || ||| hello, ||| ||| i am thinking about buying a gateway laptop. i'm not sure that i ||| understand the tech support policy. it seems that the length of ||| time in years that you can call tech support for help depends on ||| the support policy that you purchase. for example, if you buy a 3 ||| year in-home support policy, you can only call tech support for 3 ||| years for free. is that right? ||| i thought phone tech support was free for as long as you owned the ||| laptop. ||| ||| also, is their phone tech support 24/7/365? i don't see anything ||| listed about the hours that you can call. ||| ||| any help in this area would be greatly appreciated. ||| ||| thank you. ||| indera |
#5
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Take a look at the "total Protection" option. It offers both warranty and
accidental damage coverage and lifetime tech support can be added. |
#6
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Joan,
This is interesting. My 3 year warranty on my dell laptop is up in less than 30 days and so far no one has contacted me. indera "Joan F (MI)" wrote in message om... I think they usually contact you at the end of your current warranty and ask if you want to purchase an extended warranty. That's pretty common for all warranty business, they make money on selling warranties. |
#7
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hi jim,
yes, i did see that option. by asking the question i did, i was trying to make sure that i could not get life time phone support with the other options. thanks indera "Ken Smith" wrote in message ... Take a look at the "total Protection" option. It offers both warranty and accidental damage coverage and lifetime tech support can be added. |
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