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Got replacement PNY card



 
 
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  #1  
Old November 19th 03, 03:08 PM
Fred
external usenet poster
 
Posts: n/a
Default Got replacement PNY card

Took about a month, but finally got my replacement TI4200 from PNY Verto.
Does not look like the same card, but looks ok.

New card, with new docs and CD.

Not bad.


  #2  
Old November 19th 03, 06:04 PM
m
external usenet poster
 
Posts: n/a
Default

"Fred" wrote in news:bJKub.3454$gU2.35
@bignews6.bellsouth.net:

Took about a month, but finally got my replacement TI4200 from PNY

Verto.
Does not look like the same card, but looks ok.

New card, with new docs and CD.

Not bad.



My PNY story:

Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe
(Their website clearly states a 5-year warranty on graphics cards) and
got an RMA. I sent the card back to them.
A week later, DHL are at my door with a parcel from PNY. There's a note
explaining that they no longer produce the Ti4200, and a retail boxed
FX5600 in the box.

I really just felt the need to share.
  #3  
Old November 19th 03, 06:09 PM
m
external usenet poster
 
Posts: n/a
Default

m wrote in
:

"Fred" wrote in news:bJKub.3454$gU2.35
@bignews6.bellsouth.net:

Took about a month, but finally got my replacement TI4200 from PNY

Verto.
Does not look like the same card, but looks ok.

New card, with new docs and CD.

Not bad.



My PNY story:

Same problem - Ti4200 gone tits up within a year. I contacted PNY
Europe (Their website clearly states a 5-year warranty on graphics
cards) and got an RMA. I sent the card back to them.
A week later, DHL are at my door with a parcel from PNY. There's a
note explaining that they no longer produce the Ti4200, and a retail
boxed FX5600 in the box.

I really just felt the need to share.

Sorry. Should read "FX5600Ultra".
  #4  
Old November 19th 03, 06:45 PM
Robert Pendell
external usenet poster
 
Posts: n/a
Default

"m" wrote in message
...
m wrote in
:

"Fred" wrote in news:bJKub.3454$gU2.35
@bignews6.bellsouth.net:

Took about a month, but finally got my replacement TI4200 from PNY

Verto.
Does not look like the same card, but looks ok.

New card, with new docs and CD.

Not bad.



My PNY story:

Same problem - Ti4200 gone tits up within a year. I contacted PNY
Europe (Their website clearly states a 5-year warranty on graphics
cards) and got an RMA. I sent the card back to them.
A week later, DHL are at my door with a parcel from PNY. There's a
note explaining that they no longer produce the Ti4200, and a retail
boxed FX5600 in the box.

I really just felt the need to share.

Sorry. Should read "FX5600Ultra".


Heh. Lucky you. Some companies are not so generous.


--
Robert Pendell



  #5  
Old November 20th 03, 05:44 AM
Slash
external usenet poster
 
Posts: n/a
Default

On Wed, 19 Nov 2003 17:45:55 GMT, "Robert Pendell"
scribbled:

Heh. Lucky you. Some companies are not so generous.


MSI, for instance, seems to have no shortage of Ti4600 8x's... damn.

-Slash
--
"Ebert Victorious"
-The Onion
  #6  
Old November 20th 03, 05:47 AM
Joe Bleaux
external usenet poster
 
Posts: n/a
Default

On Wed, 19 Nov 2003 17:04:52 +0000,
m said...

"Fred" wrote in news:bJKub.3454$gU2.35
@bignews6.bellsouth.net:

Took about a month, but finally got my replacement TI4200 from PNY

Verto.
Does not look like the same card, but looks ok.

New card, with new docs and CD.

Not bad.



My PNY story:

Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe
(Their website clearly states a 5-year warranty on graphics cards) and
got an RMA. I sent the card back to them.
A week later, DHL are at my door with a parcel from PNY. There's a note
explaining that they no longer produce the Ti4200, and a retail boxed
FX5600 in the box.

I really just felt the need to share.


First of all, PNY apparently treats its European customers better than
its US customers. Our lifetime warranty is defined as follows:
"Lifetime is defined as the lifetime of the product on the market.
Outdated technology is not covered by lifetime warranty if the item is
no longer available on the common market as a new product." So
depending when you buy your card, your warranty may only be a few weeks
or months, especially when considering how quickly video chipset
technology evolves.

OK, here's my PNY story:

I currently have a 5 month old FX5200 with a really loud fan (the card
itself is working fine). I call up PNY to ask if they can send me a new
fan - they won't. They will only replace the entire card - that's their
policy. They don't want end users messing with components on the card.
I can understand that reasoning, so I agree to send the whole card. So
I start the RMA process: name, address, etc. During this I find out
that it will take at least two weeks to get the new card AFTER they have
received mine. I can't afford to have my system down for two weeks or
more, so I ask about cross-shipment. No problem, PNY just needs my
credit card number, which is a standard practice for cross-shipment, so
I reach for my credit card. Oh yeah, and there's a charge of $30.00 to
cross-ship! That's company policy. PNY wants $30.00 to keep my CC # on
file for the few days it will take to get my card. It doesn't cost PNY
anything to hold my CC #. I have NEVER heard of any company charging
for cross-shipment.

So those are my choices:

1) Send them my card, and have to buy another video card for my system
for the (at least) two weeks it takes for them to send me a replacement,
or

2) Pay them $30.00 to cross-ship the replacement for their defective
product.

I told them to cancel the RMA, and told the tech I was dealing with (who
was cool about the whole thing, BTW) to pass it on to the powers-that-be
at PNY that their policies just lost them a customer. Actually, two
customers, as I have a friend who is shopping for a video card. He is
now steering clear of PNY.

I felt the need to share, as well.

Joe
  #7  
Old November 20th 03, 06:04 PM
Robert Pendell
external usenet poster
 
Posts: n/a
Default

Actually, that is not what the warranty says in my PNY manaul.

Exact text out of manual:
=[ BEGIN WARRANTY TEXT ]=
PNY's Lifetime Replacement Warranty

PNY Technologies, Inc. ("PNY"), manufacturer of your newly purchased PNY
graphics card (the "product"), warrants the product to be free from defects
in materials and workmanship for the life of the product as sold to the
original purchaser ("purchaser"), subject to all the terms and conditions
hereunder. This warranty is not assignable.

PNY's sole obligation under this warranty is to replace the product with
like or similar product. This warranty applies only on the condition that
the product has been installed, maintained and operated under conditions of
normal use and in accordance with the installation guide provided herewith.
The provisions of this warranty shall not apply if, in PNY's judgment, the
product has been subject to misuse or neglect, improper installation,
damaged in an accident, or repaired or altered in any way that adversely
affects its performance or reliability.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE OR TITLE AGAINST INFRINGEMENT, WHICH OTHER
WARRANTIES ARE EXPRESSLY EXCLUDED AND DISCLAIMED. PNY SHALL NOT BE LIABLE
FOR LOSS OF PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
WHICH PURCHASER MAY SUSTAIN, EVEN IF PNY HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH LOSSES OR DAMAGES. IN NO EVENT SHALL PNY'S LIABILITY EXCEED THE
PURCHASE PRICE OF THE DEFECTIVE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE. THIS WARRANTY SHALL NOT BE EXTENDED, ALTERED
OR VARIED EXCEPT BY A WRITTEN INSTRUMENT DULY SIGNED BY PNY.

Warranty coverage requires proof of purchase documentation evidencing the
date of purchase (sales receipt or invoice). To obtain warranty service,
phone PNY at 1-888-316-1193.

=[ END WARRANTY TEXT ]=

Just the same, I saw what you were talking about when I looked up the
warranty information for the Verto line of cards on the website. It must of
been recent though since the book that I got it from was (c)2002 and the CD
which the text was extracted has a newer PDF manual with the same warranty
text as above. The cd that I got was for the Verto Geforce FX line of cards
in case you were wondering. When I got the card, there were no cables.
Just the card, a manual and a CD for the GeForce FX line of cards. Anyways,
I will hold them to the book in hand rather than what the site may say if
the card ever dies on me.

--
Robert Pendell


"Joe Bleaux" wrote in message
t...
On Wed, 19 Nov 2003 17:04:52 +0000,
m said...

"Fred" wrote in news:bJKub.3454$gU2.35
@bignews6.bellsouth.net:

Took about a month, but finally got my replacement TI4200 from PNY

Verto.
Does not look like the same card, but looks ok.

New card, with new docs and CD.

Not bad.



My PNY story:

Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe
(Their website clearly states a 5-year warranty on graphics cards) and
got an RMA. I sent the card back to them.
A week later, DHL are at my door with a parcel from PNY. There's a note
explaining that they no longer produce the Ti4200, and a retail boxed
FX5600 in the box.

I really just felt the need to share.


First of all, PNY apparently treats its European customers better than
its US customers. Our lifetime warranty is defined as follows:
"Lifetime is defined as the lifetime of the product on the market.
Outdated technology is not covered by lifetime warranty if the item is
no longer available on the common market as a new product." So
depending when you buy your card, your warranty may only be a few weeks
or months, especially when considering how quickly video chipset
technology evolves.

OK, here's my PNY story:

I currently have a 5 month old FX5200 with a really loud fan (the card
itself is working fine). I call up PNY to ask if they can send me a new
fan - they won't. They will only replace the entire card - that's their
policy. They don't want end users messing with components on the card.
I can understand that reasoning, so I agree to send the whole card. So
I start the RMA process: name, address, etc. During this I find out
that it will take at least two weeks to get the new card AFTER they have
received mine. I can't afford to have my system down for two weeks or
more, so I ask about cross-shipment. No problem, PNY just needs my
credit card number, which is a standard practice for cross-shipment, so
I reach for my credit card. Oh yeah, and there's a charge of $30.00 to
cross-ship! That's company policy. PNY wants $30.00 to keep my CC # on
file for the few days it will take to get my card. It doesn't cost PNY
anything to hold my CC #. I have NEVER heard of any company charging
for cross-shipment.

So those are my choices:

1) Send them my card, and have to buy another video card for my system
for the (at least) two weeks it takes for them to send me a replacement,
or

2) Pay them $30.00 to cross-ship the replacement for their defective
product.

I told them to cancel the RMA, and told the tech I was dealing with (who
was cool about the whole thing, BTW) to pass it on to the powers-that-be
at PNY that their policies just lost them a customer. Actually, two
customers, as I have a friend who is shopping for a video card. He is
now steering clear of PNY.

I felt the need to share, as well.

Joe



  #8  
Old November 20th 03, 07:08 PM
Fred
external usenet poster
 
Posts: n/a
Default

You have posted something different than I got in my new FX 5900 box (USA),
and PNY website.


"Robert Pendell" wrote in message
link.net...
Actually, that is not what the warranty says in my PNY manaul.

Exact text out of manual:
=[ BEGIN WARRANTY TEXT ]=
PNY's Lifetime Replacement Warranty

PNY Technologies, Inc. ("PNY"), manufacturer of your newly purchased PNY
graphics card (the "product"), warrants the product to be free from

defects
in materials and workmanship for the life of the product as sold to the
original purchaser ("purchaser"), subject to all the terms and conditions
hereunder. This warranty is not assignable.

PNY's sole obligation under this warranty is to replace the product with
like or similar product. This warranty applies only on the condition that
the product has been installed, maintained and operated under conditions

of
normal use and in accordance with the installation guide provided

herewith.
The provisions of this warranty shall not apply if, in PNY's judgment, the
product has been subject to misuse or neglect, improper installation,
damaged in an accident, or repaired or altered in any way that adversely
affects its performance or reliability.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EITHER EXPRESS OR

IMPLIED,
INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE OR TITLE AGAINST INFRINGEMENT, WHICH OTHER
WARRANTIES ARE EXPRESSLY EXCLUDED AND DISCLAIMED. PNY SHALL NOT BE LIABLE
FOR LOSS OF PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
WHICH PURCHASER MAY SUSTAIN, EVEN IF PNY HAS BEEN ADVISED OF THE

POSSIBILITY
OF SUCH LOSSES OR DAMAGES. IN NO EVENT SHALL PNY'S LIABILITY EXCEED THE
PURCHASE PRICE OF THE DEFECTIVE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER

RIGHTS
WHICH VARY FROM STATE TO STATE. THIS WARRANTY SHALL NOT BE EXTENDED,

ALTERED
OR VARIED EXCEPT BY A WRITTEN INSTRUMENT DULY SIGNED BY PNY.

Warranty coverage requires proof of purchase documentation evidencing the
date of purchase (sales receipt or invoice). To obtain warranty service,
phone PNY at 1-888-316-1193.

=[ END WARRANTY TEXT ]=

Just the same, I saw what you were talking about when I looked up the
warranty information for the Verto line of cards on the website. It must

of
been recent though since the book that I got it from was (c)2002 and the

CD
which the text was extracted has a newer PDF manual with the same warranty
text as above. The cd that I got was for the Verto Geforce FX line of

cards
in case you were wondering. When I got the card, there were no cables.
Just the card, a manual and a CD for the GeForce FX line of cards.

Anyways,
I will hold them to the book in hand rather than what the site may say if
the card ever dies on me.

--
Robert Pendell


"Joe Bleaux" wrote in message
t...
On Wed, 19 Nov 2003 17:04:52 +0000,
m said...

"Fred" wrote in news:bJKub.3454$gU2.35
@bignews6.bellsouth.net:

Took about a month, but finally got my replacement TI4200 from PNY
Verto.
Does not look like the same card, but looks ok.

New card, with new docs and CD.

Not bad.



My PNY story:

Same problem - Ti4200 gone tits up within a year. I contacted PNY

Europe
(Their website clearly states a 5-year warranty on graphics cards) and
got an RMA. I sent the card back to them.
A week later, DHL are at my door with a parcel from PNY. There's a

note
explaining that they no longer produce the Ti4200, and a retail boxed
FX5600 in the box.

I really just felt the need to share.


First of all, PNY apparently treats its European customers better than
its US customers. Our lifetime warranty is defined as follows:
"Lifetime is defined as the lifetime of the product on the market.
Outdated technology is not covered by lifetime warranty if the item is
no longer available on the common market as a new product." So
depending when you buy your card, your warranty may only be a few weeks
or months, especially when considering how quickly video chipset
technology evolves.

OK, here's my PNY story:

I currently have a 5 month old FX5200 with a really loud fan (the card
itself is working fine). I call up PNY to ask if they can send me a new
fan - they won't. They will only replace the entire card - that's their
policy. They don't want end users messing with components on the card.
I can understand that reasoning, so I agree to send the whole card. So
I start the RMA process: name, address, etc. During this I find out
that it will take at least two weeks to get the new card AFTER they have
received mine. I can't afford to have my system down for two weeks or
more, so I ask about cross-shipment. No problem, PNY just needs my
credit card number, which is a standard practice for cross-shipment, so
I reach for my credit card. Oh yeah, and there's a charge of $30.00 to
cross-ship! That's company policy. PNY wants $30.00 to keep my CC # on
file for the few days it will take to get my card. It doesn't cost PNY
anything to hold my CC #. I have NEVER heard of any company charging
for cross-shipment.

So those are my choices:

1) Send them my card, and have to buy another video card for my system
for the (at least) two weeks it takes for them to send me a replacement,
or

2) Pay them $30.00 to cross-ship the replacement for their defective
product.

I told them to cancel the RMA, and told the tech I was dealing with (who
was cool about the whole thing, BTW) to pass it on to the powers-that-be
at PNY that their policies just lost them a customer. Actually, two
customers, as I have a friend who is shopping for a video card. He is
now steering clear of PNY.

I felt the need to share, as well.

Joe





  #9  
Old November 21st 03, 09:32 AM
Darthy
external usenet poster
 
Posts: n/a
Default

On Wed, 19 Nov 2003 22:47:14 -0600, Joe Bleaux wrote:


First of all, PNY apparently treats its European customers better than
its US customers. Our lifetime warranty is defined as follows:
"Lifetime is defined as the lifetime of the product on the market.
Outdated technology is not covered by lifetime warranty if the item is
no longer available on the common market as a new product." So
depending when you buy your card, your warranty may only be a few weeks
or months, especially when considering how quickly video chipset
technology evolves.


I think I'll stick to the 3-5 year warranty products....

Read the rest of your story, that SUCKS... A backup system (extra
parts) is always handy.


--
Remember when real men used Real computers!?
When 512K of video RAM was a lot!

Death to Palladium & WPA!!
  #10  
Old November 21st 03, 09:37 AM
Darthy
external usenet poster
 
Posts: n/a
Default

On Wed, 19 Nov 2003 17:09:15 +0000, m wrote:
Same problem - Ti4200 gone tits up within a year. I contacted PNY
Europe (Their website clearly states a 5-year warranty on graphics
cards) and got an RMA. I sent the card back to them.
A week later, DHL are at my door with a parcel from PNY. There's a
note explaining that they no longer produce the Ti4200, and a retail
boxed FX5600 in the box.

I really just felt the need to share.

Sorry. Should read "FX5600Ultra".


I was about to say you got a semi "downgrade", but now you have a
decent replacement.

Actually, myself and 2 others helped this guy replace his dead Ti4200.

He had bought a COmpUSA-built gaming system with the TI4200, which
failed about 6months in age... the had replaced it with a GF-5200.

He noted that there was some noticable loss of performance... but
wasnt sure since he JUST GOT IT.

We told him about how he NEEDS to have an 5600 ultra to have an "EQUAL
OR BETTER" product replacement. Thats the KEY, it cant be WORSE than
what your paid for. But CompUSA went with the logic "5200 = better
than 4200"... make sense, but they don't know **** about computers.

We gave him links showing that ONLY the 5600U was equal or faster...
it took a few visits to the store, but the manager went with it and
replaced him properly... He HAD proof of what his true replacement
was... either another TI4200 or something equal or faster.


--
Remember when real men used Real computers!?
When 512K of video RAM was a lot!

Death to Palladium & WPA!!
 




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