OKI Scancopier

Hi group,

I have a problem with my OKI S700 Scancopier,

Here in my own little business we have 4 pc's, alle running Win XP Pro SP2.
On 3 of these computers the scanner works fine, no problem, but on #4 - and
it has to be connected to this one - it does not... Actually no scanner will
work here.

When connected to the USB port the computer finds the scanner, and then
installs drivers.
In Controlpanel/Scanners the scanner is 'visible' but in properties it says
'not available'.
There is a program called "S700 Scancopier Printer Profile Utility", that
connects to the scanner without any problems. I am guessing there is some
kind of TWAIN problem going on, but I cant find out where/why/what.

Not long ago I formatted the pc, and reinstalled everything. For a while
there I could actually use the scanner, but now it is dead again. I guess
there must be one of my programs that has made a problem, one that was not
yet installed when I tested the scanner. But I dont know which one?

Have anyone heard anything about a similiar problem??
I have asked OKI here en Denmark, and they never heard of a problem with
this scanner. I have had a technician here to check it, and he just saud
that since the scanner worked fine on the other pc's it was my computer that
was faulty. Then he took og again (and billed med 200USD)....

Please - anyone??

Software installed is:

Corel Graphics Suite 11
Adobe Illustrator CS
Adobe InDesign CS (could it be this program making trouble)
Adobe PhotoShop 7
MS Office XP w/FrontPage (SP3)
Cadlink Signlab 6.1
Etc.



Best regards

Søren Johansen - Idé-Sign

"SFJ" wrote in message
...
Hi group,

I have a problem with my OKI S700 Scancopier,

Here in my own little business we have 4 pc's, alle running Win XP Pro
SP2.
On 3 of these computers the scanner works fine, no problem, but on #4 -
and it has to be connected to this one - it does not... Actually no
scanner will work here.

When connected to the USB port the computer finds the scanner, and then
installs drivers.
In Controlpanel/Scanners the scanner is 'visible' but in properties it
says 'not available'.
There is a program called "S700 Scancopier Printer Profile Utility", that
connects to the scanner without any problems. I am guessing there is some
kind of TWAIN problem going on, but I cant find out where/why/what.

Not long ago I formatted the pc, and reinstalled everything. For a while
there I could actually use the scanner, but now it is dead again. I guess
there must be one of my programs that has made a problem, one that was not
yet installed when I tested the scanner. But I dont know which one?

Have anyone heard anything about a similiar problem??
I have asked OKI here en Denmark, and they never heard of a problem with
this scanner. I have had a technician here to check it, and he just saud
that since the scanner worked fine on the other pc's it was my computer
that was faulty. Then he took og again (and billed med 200USD)....

Please - anyone??

Software installed is:

Corel Graphics Suite 11
Adobe Illustrator CS
Adobe InDesign CS (could it be this program making trouble)
Adobe PhotoShop 7
MS Office XP w/FrontPage (SP3)
Cadlink Signlab 6.1
Etc.



Best regards

Søren Johansen - Idé-Sign

On the PC that has the problem, look with Windows Explorer in C:\Windows for
the four TWAIN files that are necessary.

The four files a
Twain.dll version 1.7.0.0
TWAIN_32.DLL version 1.7.1.0
TWUNK_16.EXE version 1.7.0.0
TWUNK_32.EXE version 1.7.1.0

Look at the properties of each file. They all should be version 1.7.x.x.
where x is either 0 or 1.

Look at C:\Windows\TWAIN.LOG (text file).

If everything is working OK, it contains:
TWAIN_32.DLL - MESSAGE - CTwunk ::AppInitialize - Reset Log
TWAIN_32.DLL - MESSAGE - CTwunk ::OpenServer - Starting Thunker
TWUNK_16.EXE - MESSAGE - Twunk --WinMain - Posting Startup Complete To
Twain

Twain.log is recreated each time TWAIN is used.

If these four file are not the same versions, they can be Expanded from the
Windows XP CD. There is help in XP to explain how to expand and extract
files from the Window XP CD.

You can also copy the four files from another working Windows XP machine.

Remember, these are Windows System files, so you can really mess up the
system if you do it wrong.

--
CSM1
http://www.carlmcmillan.com
--

On the PC that has the problem, look with Windows Explorer in C:\Windows
for the four TWAIN files that are necessary.

The four files a
Twain.dll version 1.7.0.0
TWAIN_32.DLL version 1.7.1.0
TWUNK_16.EXE version 1.7.0.0
TWUNK_32.EXE version 1.7.1.0

Look at the properties of each file. They all should be version 1.7.x.x.
where x is either 0 or 1.

Look at C:\Windows\TWAIN.LOG (text file).

If everything is working OK, it contains:
TWAIN_32.DLL - MESSAGE - CTwunk ::AppInitialize - Reset Log
TWAIN_32.DLL - MESSAGE - CTwunk ::OpenServer - Starting Thunker
TWUNK_16.EXE - MESSAGE - Twunk --WinMain - Posting Startup Complete To
Twain

Twain.log is recreated each time TWAIN is used.

Hi, and thanks for your answer.

My files are these:
twain.dll - version 1.7.0.0
twain_32.dll - version 1.7.1.1
twunk_16.exe - version 1.7.0.0
twunk_32.exe - version 1.7.1.0

I do not have a twain.log file - not even on pc's that can function with the
scanner....

Any further help would be greatly appreciated.

Best regards

Søren

"SFJ" wrote in message
...
On the PC that has the problem, look with Windows Explorer in C:\Windows
for the four TWAIN files that are necessary.

The four files a
Twain.dll version 1.7.0.0
TWAIN_32.DLL version 1.7.1.0
TWUNK_16.EXE version 1.7.0.0
TWUNK_32.EXE version 1.7.1.0

Look at the properties of each file. They all should be version 1.7.x.x.
where x is either 0 or 1.

Look at C:\Windows\TWAIN.LOG (text file).

If everything is working OK, it contains:
TWAIN_32.DLL - MESSAGE - CTwunk ::AppInitialize - Reset Log
TWAIN_32.DLL - MESSAGE - CTwunk ::OpenServer - Starting Thunker
TWUNK_16.EXE - MESSAGE - Twunk --WinMain - Posting Startup Complete To
Twain

Twain.log is recreated each time TWAIN is used.

Hi, and thanks for your answer.

My files are these:
twain.dll - version 1.7.0.0
twain_32.dll - version 1.7.1.1
twunk_16.exe - version 1.7.0.0
twunk_32.exe - version 1.7.1.0

I do not have a twain.log file - not even on pc's that can function with
the scanner....

Any further help would be greatly appreciated.

Best regards

Søren


All of those Twain files are good, the versions are the correct version for
Windows XP.

Strange that you do not have a Twain.log file. As far as I know the twain
log is generated every time the TWAIN system is used by Windows. If you are
not using TWAIN then no Twain log. (You could be using WIA).

Another thing to look for is the Windows Image Acquisition (WIA) service. To
see if it is running, StartRun. Type msconfigenter which will bring up
the System Configuration Utility. Click the Services Tab and look for
Windows Image Acquisition (WIA), It should be Checked and Running.

Have you completely re-installed all of the OKI software. From what I have
been reading, the Scancopier is part of a whole system of printer, fax and
scanner.

If you have installed all the OKI software, then do it again on the not
working PC.
Sometimes software just does not install correctly the first time. Many
things have to work correctly for windows software to work without problems.
All it takes for an error is one bad read of the CD.

Or some strange problem with Windows XP.

--
CSM1
http://www.carlmcmillan.com
--

"CSM1" wrote in message news:...


"SFJ" wrote in message
...
On the PC that has the problem, look with Windows Explorer in C:\Windows
for the four TWAIN files that are necessary.

The four files a
Twain.dll version 1.7.0.0
TWAIN_32.DLL version 1.7.1.0
TWUNK_16.EXE version 1.7.0.0
TWUNK_32.EXE version 1.7.1.0

Look at the properties of each file. They all should be version 1.7.x.x.
where x is either 0 or 1.

Look at C:\Windows\TWAIN.LOG (text file).

If everything is working OK, it contains:
TWAIN_32.DLL - MESSAGE - CTwunk ::AppInitialize - Reset Log
TWAIN_32.DLL - MESSAGE - CTwunk ::OpenServer - Starting Thunker
TWUNK_16.EXE - MESSAGE - Twunk --WinMain - Posting Startup Complete To
Twain

Twain.log is recreated each time TWAIN is used.

Hi, and thanks for your answer.

My files are these:
twain.dll - version 1.7.0.0
twain_32.dll - version 1.7.1.1
twunk_16.exe - version 1.7.0.0
twunk_32.exe - version 1.7.1.0

I do not have a twain.log file - not even on pc's that can function with
the scanner....

Any further help would be greatly appreciated.

Best regards

Søren


All of those Twain files are good, the versions are the correct version
for Windows XP.

Strange that you do not have a Twain.log file. As far as I know the twain
log is generated every time the TWAIN system is used by Windows. If you
are not using TWAIN then no Twain log. (You could be using WIA).

Another thing to look for is the Windows Image Acquisition (WIA) service.
To see if it is running, StartRun. Type msconfigenter which will bring
up the System Configuration Utility. Click the Services Tab and look for
Windows Image Acquisition (WIA), It should be Checked and Running.

Have you completely re-installed all of the OKI software. From what I have
been reading, the Scancopier is part of a whole system of printer, fax and
scanner.

If you have installed all the OKI software, then do it again on the not
working PC.
Sometimes software just does not install correctly the first time. Many
things have to work correctly for windows software to work without
problems. All it takes for an error is one bad read of the CD.

Or some strange problem with Windows XP.

--
CSM1
http://www.carlmcmillan.com
--
Did you install Unimessage Pro?

From a web page I found.
Unimessage Pro, included as standard, enables scan to email, scan to print,
scan to fax and scan to file via PC

http://www.softjam.co.uk/products/in...=1100277977265


--
CSM1
http://www.carlmcmillan.com
--

All of those Twain files are good, the versions are the correct version
for Windows XP.


Strange that you do not have a Twain.log file. As far as I know the twain
log is generated every time the TWAIN system is used by Windows. If you
are not using TWAIN then no Twain log. (You could be using WIA).

I am using Twain.


Another thing to look for is the Windows Image Acquisition (WIA) service.
To see if it is running, StartRun. Type msconfigenter which will bring
up the System Configuration Utility. Click the Services Tab and look for
Windows Image Acquisition (WIA), It should be
Checked and Running.

Checked and running....


Have you completely re-installed all of the OKI software. From what I have
been reading, the Scancopier is part of a whole system of printer, fax and
scanner.

If you have installed all the OKI software, then do it again on the not
working PC.
Sometimes software just does not install correctly the first time. Many
things have to work correctly for windows software to work without
problems. All it takes for an error is one bad read of the CD.

Or some strange problem with Windows XP.

--
CSM1
http://www.carlmcmillan.com
--


I have had this problem for a while. I have tried install, uninstall,
install again - maybe 20 times.

I was told by the technician that I had to install UniMessage Pro. I did so,
but it makes no difference. On the other pc's I use the scanner works fine
with and without UniMessage....

I am using the scanner to 'convert' my OKI C5400 Color Laser Printer to
copier. That works great (parallel cable between scanner and printer). But
then I also need it to function as a normal flatbed scanner, and it CAN, but
not on the machine I need it to....

I dont know what might be the problem...

Søren

"SFJ" wrote in message
...
All of those Twain files are good, the versions are the correct version
for Windows XP.


Strange that you do not have a Twain.log file. As far as I know the twain
log is generated every time the TWAIN system is used by Windows. If you
are not using TWAIN then no Twain log. (You could be using WIA).

I am using Twain.


Another thing to look for is the Windows Image Acquisition (WIA) service.
To see if it is running, StartRun. Type msconfigenter which will bring
up the System Configuration Utility. Click the Services Tab and look for
Windows Image Acquisition (WIA), It should be
Checked and Running.

Checked and running....


Have you completely re-installed all of the OKI software. From what I
have been reading, the Scancopier is part of a whole system of printer,
fax and scanner.

If you have installed all the OKI software, then do it again on the not
working PC.
Sometimes software just does not install correctly the first time. Many
things have to work correctly for windows software to work without
problems. All it takes for an error is one bad read of the CD.

Or some strange problem with Windows XP.

--
CSM1
http://www.carlmcmillan.com
--


I have had this problem for a while. I have tried install, uninstall,
install again - maybe 20 times.

I was told by the technician that I had to install UniMessage Pro. I did
so, but it makes no difference. On the other pc's I use the scanner works
fine with and without UniMessage....

I am using the scanner to 'convert' my OKI C5400 Color Laser Printer to
copier. That works great (parallel cable between scanner and printer). But
then I also need it to function as a normal flatbed scanner, and it CAN,
but not on the machine I need it to....

I dont know what might be the problem...

Søren

I have run out of ideas.
One more idea, check the setting on the printer port. Look with Device
manager. The Printer port (LPT1) should be a ECP Printer Port.

There has be a difference in the installation of Windows or the Scanner
software or the Hardware of the computer that will not work.

Find out what the difference is and you have a better chance of making the
thing work.

--
CSM1
http://www.carlmcmillan.com
--