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#1
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Is Gigabyte support just a sour joke?
If had a tiny problem with my GA-7DX Rev.3 after I upgraded the CPU from an
XP1600+ to a XP2400+, BIOS Rev. is F8beta (or bate, as Gigabyte likes to call it), the latest BIOS there is. The board fails to detect the CPU correctly, it's only reporting a 2000Mhz AMD prozessor-tiny problem, granted. I enquired with Gigabyte about it, just to be sure there is nothing more serious lurking in the shadows...and got a couple of suprising replies...: "Athlon XP Th.mit266 im Bios ( oder Jumper)auf 133 Barton mit 333 im Bios ( oder Jumper)auf 166 Den Schalter CLK_SW auf Auto" Translated it tells me to switch to 133Mhz FSB if a use TB, to 166 if I use a Barton and to put the CLK_SW to Auto.This Board does not support a 166Mhz FSB, or Barton CPU's and does not have a CLK-SW, so the support-person didn't bother to read the f****** manual... After that it became surreal...I tried to reply to the adress I got the Mail from, earned a "no reply"reply and went back to the Web-Based Support base. Have a look...: This is what i got in reply: Bitte ein Bios - Update durchführen. (Dies ist immer Wichtig!) - (Für aktuelle CPU´s) Bitte Kontrollieren sie ob der Zusatzstecker vom Netzteil (Ein kleiner 4Poliger etwas durchsichtig Weißer (ATX_12V Power Connector) mit Angeschlossen ist. (Zu dem normalen ATX - Stecker(ATX Power) Den kleinen Switch (Set System Jumper)-(CLK_SW) auf dem Mainboard auf ON=Auto Und die Einstellung des Prozessors im Bios angeben. Beispiel AMD Thoroughbred mit 266 sollte auf 133 eingestellt werden. Barton mit 333 sollte auf 166 eingestellt werden. Barton mit 400 sollte auf 200 eingestellt werden. Beispiel Intel Pentium 4 siehe Chipsatz Automatischer Ablauf und Anpassung Chipsatz i875 steuert 800 + 533 MHZ (FSB) Chipsatz i865 steuert 800 + 533 + 400 MHZ (FSB) Chipsatz i845GE und 845E steuern 533 + 400 MHZ (FSB) Chipsatz i845 steuert 400 MHZ (FSB) Vielen Dank Gigabyte - Service - Support Front - Office Tel: 01803 428468 9 Cent/Min von 9 bis 18Uhr Mail: Bei weiteren Antworten bitte Anhang einfügen -----Ursprüngliche Nachricht----- Gesendet: Samstag, 18. Oktober 2003 13:16 An: Betreff: GIGABYTE E-Mail Service Country : Germany Name : E-Mail : M/B Vendor : GIGABYTE - M/B Model Name : GA-7DX M/B Version : 3.0 BIOS : F8b VGA Vendor : Other - Pixelview VGA Model : GForce VGA BIOS : ti4200 VGA Driver : OS : Win XP - - CPU Vendor : AMD - CPU Type : Socket A - CPU Speed : 2000 Memory Barand : Infineon - Memory Size : 512 Memory Type : DDR Memory Speed : 266 Question : My Motherboard does not repor the XP2400+ correctly. It only states a 2000Mhz prozessor. On me first reporting this I received some incoherent gibberish from a person who had no idea what board he/she was talking about...not helpfull at all.brI did reply to the email adress from which I received the "answer" but haven't heard anything for a week. Thus I'm forced to use this way, again, and am increasingly questioning my reasons to stick with Gigabyte through my last four MB-changes. Custumer support has noticeable slacked in the last year...brbr Soucre : http://tw.giga-byte.com/Motherboard/...ce/checkUs.asp Translated it tells me to: Upgrade BIOS (were to?) Connect 12V Pin to Mainboard (Mainboard does'nt support this Fumble with CLK_SW (doesn't make any sense as stated above) For Athlon XP: Set FSB speed 133, 166, 200 (board doesn't support this) For PentiumIV:Set FSB speed 400-800 (wow, what a great board I've bought...) Then follows is a copy of the form I filled at the Website... This went from stupid to automated...progress Does Gigabyte still employ support staff? Greetings |
#2
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"Thorsten Helmerichs" wrote in message
... If had a tiny problem with my GA-7DX Rev.3 after I upgraded the CPU from an XP1600+ to a XP2400+, BIOS Rev. is F8beta (or bate, as Gigabyte likes to call it), the latest BIOS there is. The board fails to detect the CPU correctly, it's only reporting a 2000Mhz AMD prozessor-tiny problem, granted. I enquired with Gigabyte about it, just to be sure there is nothing more serious lurking in the shadows...and got a couple of suprising replies...: snipped The XP2400+ does indeed run at 2000MHz so the BIOS is correct it just does not contain a table of the AMD invented "quantispeed" values (where 3200+ only runs at 2200MHz and is nowhere near as fast as that figure would suggest, more likely 2800+) The reply you got is just a standard set email reply, in the cut-throat computer component supply business no manufacturer can afford genuine end user support. Other makers are no different. When enquiring about a problem with updated All-in-Wonder 128 Pro driver ATI told me that the card was end of life and no longer supported. Its less than 3 years old. Matrox refuse to update their G400 Marvel card's software altogether, the player won't even run on WinXP. The gist of it is, forget about asking big manufacturers about a problem. Figure it out for yourself or ask around. |
#3
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"Alien Zord" schrieb im Newsbeitrag ... snipp The XP2400+ does indeed run at 2000MHz so the BIOS is correct it just does not contain a table of the AMD invented "quantispeed" values (where 3200+ only runs at 2200MHz and is nowhere near as fast as that figure would suggest, more likely 2800+) snipp Of course, that's why I called it a tiny problem.(where's that poor table gone?) I'm just amused and a little saddend because I had better experiences with Gigabyte-Support, but, alas, no more... Greetings |
#4
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"Thorsten Helmerichs" wrote in message
... "Alien Zord" schrieb im Newsbeitrag ... snipp The XP2400+ does indeed run at 2000MHz so the BIOS is correct it just does not contain a table of the AMD invented "quantispeed" values (where 3200+ only runs at 2200MHz and is nowhere near as fast as that figure would suggest, more likely 2800+) snipp Of course, that's why I called it a tiny problem.(where's that poor table gone?) Table: imagine the BIOS writer's dilemma: XP2600+: Thoroughbred, 256k cache, 266 FSB: clock speed 2133MHz Thoroughbred, 256k cache, 333 FSB: clock speed 2083MHz Barton, 512k cache, 333 FSB: clock speed 1917MHz Clock speed 2167MHz: Thoroughbred: quantispeed 2700+ Barton: quantispeed 3000+ I'm not surprised that sometimes they take a shortcut and only show the clock speed. |
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