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metronid what the ????
I was on vacation using my daughthers laptop
It was purchased 12-14-2000 from gateway It has honestly been used 3 times Maybe 4 times Each time for vacation The first concern was on 7-15-01 While on vacation The keyboard went defunct I have a 3yr warranty It was shiiped back Came back working OK Used it on vacation 3-03 The backlight went out Shipped back and noticed the light was working Used the unit again on 7-12-03 Noticed the bezel around the display had two cracks on the upper right and left corner The points for attachment and removal of bezel The bezel is what must be removed for the back light to be installed I called gateway back and they said I waited too long to notice I called gain this time not as polite A little ascertive They agreed to fix the unit This time I would have to pay the shipping This was not their policy in the past They said the terms of their warranty had changed I said my warranty covered shipping They said all warranties past and present now include only one way shipping They could send me a box for shipping 45 dollars I said no thanks I could ship it myself I asked for the shipping address The tech said OH NO There is another concern I was told that the computer that I had was not mine Gateway had shipped me out some elses computer on 7-2001 They would call me back in 48 hrs No call back I called back 72 hrs later I was told that i was told wrong The unit was my original unit I got the address for return I called the original tech today he said that is wrong The unit was updared in their data base by him When I send in my unit Wife took call The original l unit would be returned from the women who has mine I called back to speak to that tech Message Are you going to charge the women to ship my unit back She is going to pay for getting the wrong unit Or is gateway going to send her a return box postage paid If so why should I have to pay for the wrong unit And one that was broken in repair Why do I want a unit that someone else has had for 2 years Is gateway going the way of Packardbell |
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"metronid" wrote in message ... I was on vacation using my daughthers laptop It was purchased 12-14-2000 from gateway It has honestly been used 3 times Maybe 4 times Each time for vacation The first concern was on 7-15-01 While on vacation The keyboard went defunct I have a 3yr warranty It was shiiped back Came back working OK Used it on vacation 3-03 The backlight went out Shipped back and noticed the light was working Used the unit again on 7-12-03 Noticed the bezel around the display had two cracks on the upper right and left corner The points for attachment and removal of bezel The bezel is what must be removed for the back light to be installed I called gateway back and they said I waited too long to notice I called gain this time not as polite A little ascertive They agreed to fix the unit This time I would have to pay the shipping This was not their policy in the past They said the terms of their warranty had changed I said my warranty covered shipping They said all warranties past and present now include only one way shipping They could send me a box for shipping 45 dollars I said no thanks I could ship it myself I asked for the shipping address The tech said OH NO There is another concern I was told that the computer that I had was not mine Gateway had shipped me out some elses computer on 7-2001 They would call me back in 48 hrs No call back I called back 72 hrs later I was told that i was told wrong The unit was my original unit I got the address for return I called the original tech today he said that is wrong The unit was updared in their data base by him When I send in my unit Wife took call The original l unit would be returned from the women who has mine I called back to speak to that tech Message Are you going to charge the women to ship my unit back She is going to pay for getting the wrong unit Or is gateway going to send her a return box postage paid If so why should I have to pay for the wrong unit And one that was broken in repair Why do I want a unit that someone else has had for 2 years Is gateway going the way of Packardbell Hi Metronid: Unfortunately, the way of Gateway is like Packard Bell. They basically sell junk. They are not highly rated and are more prone to damage and out of the box non functional. A friend of mine purchased one of their pierces of junk and he had to have me fix it since the times the unit was repaired it was not functional after a few days. Although I am by no means an expert on the building of lap tops I did my best and it now works. He purchased a Dell Computer for him and his wife and now the child has the Gateway. If you have read stories at the http://www.ripoffreport.com you'll see that your not alone. Also many articles have been written at http://www.news.com and http://www.cnet.com about the Gateway junk they are selling. As of last week many articles are stating they are losing money hand over fist and that the future looks gloomy for their company to stay afloat. Dell and HP(Compaq) are again leaders in the field for sales and service. But as I have been told at work got to the Dell or HP sites and you'll read many horror stories on their service and support. Mainly about the poor trained technicians and the parceling out of service calls to India where many folks cannot even understand the tech's and the constant non calls back and the deliberate hanging up on customers etc. Similar to the Packard Bell USA of old. before they were defunct. My lap top is a Dell and it has been trouble free. In fact right now the one I use is on sale at http://www.dell.com/tv it was $799 US after a $100 rebate. It is a little more than what was advertised since I had the wireless 803.1b card installed in the unit for wireless use. it also has the RJ-45 connection for regular NIC access. And a 92.V 56K modem for dial up service. RR gives you free dial up for 10 hours and it works pretty good. Elector |
#3
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I agree
It was a christmas present from her grand mother "Elector" wrote in message .. . "metronid" wrote in message ... I was on vacation using my daughthers laptop It was purchased 12-14-2000 from gateway It has honestly been used 3 times Maybe 4 times Each time for vacation The first concern was on 7-15-01 While on vacation The keyboard went defunct I have a 3yr warranty It was shiiped back Came back working OK Used it on vacation 3-03 The backlight went out Shipped back and noticed the light was working Used the unit again on 7-12-03 Noticed the bezel around the display had two cracks on the upper right and left corner The points for attachment and removal of bezel The bezel is what must be removed for the back light to be installed I called gateway back and they said I waited too long to notice I called gain this time not as polite A little ascertive They agreed to fix the unit This time I would have to pay the shipping This was not their policy in the past They said the terms of their warranty had changed I said my warranty covered shipping They said all warranties past and present now include only one way shipping They could send me a box for shipping 45 dollars I said no thanks I could ship it myself I asked for the shipping address The tech said OH NO There is another concern I was told that the computer that I had was not mine Gateway had shipped me out some elses computer on 7-2001 They would call me back in 48 hrs No call back I called back 72 hrs later I was told that i was told wrong The unit was my original unit I got the address for return I called the original tech today he said that is wrong The unit was updared in their data base by him When I send in my unit Wife took call The original l unit would be returned from the women who has mine I called back to speak to that tech Message Are you going to charge the women to ship my unit back She is going to pay for getting the wrong unit Or is gateway going to send her a return box postage paid If so why should I have to pay for the wrong unit And one that was broken in repair Why do I want a unit that someone else has had for 2 years Is gateway going the way of Packardbell Hi Metronid: Unfortunately, the way of Gateway is like Packard Bell. They basically sell junk. They are not highly rated and are more prone to damage and out of the box non functional. A friend of mine purchased one of their pierces of junk and he had to have me fix it since the times the unit was repaired it was not functional after a few days. Although I am by no means an expert on the building of lap tops I did my best and it now works. He purchased a Dell Computer for him and his wife and now the child has the Gateway. If you have read stories at the http://www.ripoffreport.com you'll see that your not alone. Also many articles have been written at http://www.news.com and http://www.cnet.com about the Gateway junk they are selling. As of last week many articles are stating they are losing money hand over fist and that the future looks gloomy for their company to stay afloat. Dell and HP(Compaq) are again leaders in the field for sales and service. But as I have been told at work got to the Dell or HP sites and you'll read many horror stories on their service and support. Mainly about the poor trained technicians and the parceling out of service calls to India where many folks cannot even understand the tech's and the constant non calls back and the deliberate hanging up on customers etc. Similar to the Packard Bell USA of old. before they were defunct. My lap top is a Dell and it has been trouble free. In fact right now the one I use is on sale at http://www.dell.com/tv it was $799 US after a $100 rebate. It is a little more than what was advertised since I had the wireless 803.1b card installed in the unit for wireless use. it also has the RJ-45 connection for regular NIC access. And a 92.V 56K modem for dial up service. RR gives you free dial up for 10 hours and it works pretty good. Elector |
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