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#1
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hp 940c deskjet not printing
On my windows 98, I have a HP 940c deskjet printer. All was working
fine until one day, when my husband tried to print he got a message "color cartridge low or needs replacing." he does not remember the exact wording. I removed the color cartidge to replace it with a new one but could not find it (I am waiting for a new cartridge to be deliverd). So I replaced the original cartidge and tried to print. The print order probably went to the printer because the light lit and blinked on the unit, but there was not a print job under job description (control panel). I took both color and black catridges out and put them back in, thinking I did something wrong the first time. I tried a new test page but it was still not able to print. For other reasons, I needed to use the recovery disks to re-install all software to its original state on this HP Pavillion PC. I thought this would solve the probelm after I completed this task. I am still in the process of reloading the various software and saved files. The hp 940c deskjet software loaded OK but when it showed me a picture of the printer and asked me to print a test page, the printer did not respond. I tried several times with no success and had to exit the installation process. The HP 940c deskjet printer shows as the default printer in the control panel. Does this mean it is fully installed? I still have to install the cannon scanner. does the scanner have anything to do with the printer? Hope you can help. |
#2
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hp 940c deskjet not printing
This is normal... the printer knows the cartridge is empty and blocks
printing. Once you install a NEW cartridge, it will be back to normal... kind of sucky that it even blocks black if the color is empty and vice-versa, but that is the way they work. |
#3
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hp 940c deskjet not printing
Thank you. I bought a color and black. should I put in the new black
with the color or keep the old black until it runs out? Do you know anything about scanners? 2 questions I reinstalled his Cannon scanner - CanoScan Lide 35. I got an error message after it installed "msiexec.exe file is linked to missing export msi.dll 222" I do not know what this means. Does it affect anything? question 2: I cannot find the program to copy a link to desktop. I was surprised it did not one there automatically. I went to the control panel to scanners and it was there and it stated it was properly installed. Can you help me find a way to open and use the scanner? |
#4
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hp 940c deskjet not printing
"Dave" wrote in message oups.com... This is normal... the printer knows the cartridge is empty and blocks printing. Once you install a NEW cartridge, it will be back to normal... kind of sucky that it even blocks black if the color is empty and vice-versa, but that is the way they work. The above statement is *entirely* false. The DeskJet 940 (as well as all DeskJet printers) do not block printing for an empty cartridge. Period. For the OP's problem I would try the following: first try printing a self test page as shown at: http://h10025.www1.hp.com/ewfrf/wc/d...ang= en#N1272. If the test page prints OK then check the cabling and connections to the printer. If the self test does not print please note any blinking lights or other errors. In this case, open the printer lid with the power turned on. There are some icons molded into the top part of the printer case and the carriage will move to one of these positions, which indicate either no error or a problem with the black or color cartridge or the black or color cartridge being low on ink. [As noted before, the cartridge being low on ink will *not* prevent it printing.] See http://h10025.www1.hp.com/ewfrf/wc/g...pd0917 3#N285 for details. If the indication is that one of the cartridges has an issue try cleaning the contacts as shown at: http://h20000.www2.hp.com/bizsupport...ectID=bpa02060. Regards, Bob Headrick, MS MVP Printing/Imaging |
#5
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hp 940c deskjet not printing
I'd wait until it tells you the black is empty before putting the new
black cart in. On the scanner, msiexec is the windows installer program... it sounds like it hiccupped and did not finish installing the software completely. Best bet is do a reboot and re-try the scanner SW install... if it still fails, you'll need to do scandisk on the drive to check for errors (double click "my computer", right click on the C drive, go to properties, then tools, then "check drive for errors" click the button there and it will pop up a box with 2 check boxes in it... select both, click ok and it will tell you that it will run on the next boot... reboot and let it go.) |
#6
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hp 940c deskjet not printing
AS YOU CAN SEE DAVY DOES NOT KNOW BUT THINKS HE DOES
Bob Headrick wrote: "Dave" wrote in message oups.com... This is normal... the printer knows the cartridge is empty and blocks printing. Once you install a NEW cartridge, it will be back to normal... kind of sucky that it even blocks black if the color is empty and vice-versa, but that is the way they work. The above statement is *entirely* false. The DeskJet 940 (as well as all DeskJet printers) do not block printing for an empty cartridge. Period. For the OP's problem I would try the following: first try printing a self test page as shown at: http://h10025.www1.hp.com/ewfrf/wc/d...ang= en#N1272. If the test page prints OK then check the cabling and connections to the printer. If the self test does not print please note any blinking lights or other errors. In this case, open the printer lid with the power turned on. There are some icons molded into the top part of the printer case and the carriage will move to one of these positions, which indicate either no error or a problem with the black or color cartridge or the black or color cartridge being low on ink. [As noted before, the cartridge being low on ink will *not* prevent it printing.] See http://h10025.www1.hp.com/ewfrf/wc/g...pd0917 3#N285 for details. If the indication is that one of the cartridges has an issue try cleaning the contacts as shown at: http://h20000.www2.hp.com/bizsupport...ectID=bpa02060. Regards, Bob Headrick, MS MVP Printing/Imaging |
#7
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hp 940c deskjet not printing
wrote in message oups.com... Thank you. I bought a color and black. should I put in the new black with the color or keep the old black until it runs out? The low on ink indicator is designed to let you know that the ink is getting low and you should have a replacement cartridge available. You can continue to print until the cartridge actually runs empty, or the print quality deteriorates. Regards, Bob Headrick, MS MVP Printing/Imaging |
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