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hp deskjet 610c woes
hi all,
here's the situation. i've built a new computer for my parents to replace their old HP Pavilion. This new computer has XP Pro, which was updated from NT 4.0. The Pavilion came with the deskjet 610c. When I tried installing those drivers on the new computer, I got the message that those drivers cannot be used by XP, and that XP should already have the drivers included somewhere. So I went to the add hardware wizard and let it search for those drivers. I got a message back saying a file was found (I think it was c:\winnt\winprint.inf, i'd have to look at it again) and asked if I wanted to install it. I clicked yes, then I got a message saying an error occurred during the driver installation because the file specified could not be found. So I went to the HP site to see what they had to say and they have that tutorial for manually selecting your printer. I tried that, and got another error message, this time simply saying it could not add the printer. I guess I should also add that when I plug the printer cable in the back, the add hardware wizard pops up and tells me that it has detected an HP DeskJet 610c. So, is there something maybe i haven't tried yet that might work, or is there a known issue that I haven't come across, or what's going on? Appreciate any help, John |
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