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#1
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TFT screen issue: backlight floods bottom of screen
Hi all,
I've got a friend who just bought a laptop (yeah, I know, not a homebuilt one, but a TFT issue is a TFT issue regardless of whether it's on a desktop or laptop - see crosspost for those in aus.computers.ibm-pc who are wondering why I added that in). Laptop arrives and works great, but the bottom of the screen is flooded a bit by the glow from the backlight from the lower edge. The top is a bit too dark, too, like the TFT isn't quite centred properly. He's wondering if it's worth getting the screen replaced and I'm not sure what to tell him. It's an annoying thing, but can be minimised if you angle the screen 'just right'. Also, it has no dead pixels, and I'm worried a warranty replacelent (which the company has offered to do for the screen) is worth the risk of getting a news screen with the same issue but maybe with some dead pixels thrown in, too... What are your opinions? Cheers, Ari -- spammage trappage: remove the underscores to reply I'm going to die rather sooner than I'd like. I tried to protect my neighbours from crime, and became the victim of it. Complications in hospital following this resulted in a serious illness. I now need a bone marrow transplant. Many people around the world are waiting for a marrow transplant, too. Please volunteer to be a marrow donor: http://www.abmdr.org.au/ http://www.marrow.org/ |
#2
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TFT screen issue: backlight floods bottom of screen
"spodosaurus" wrote in message ... Hi all, I've got a friend who just bought a laptop (yeah, I know, not a homebuilt one, but a TFT issue is a TFT issue regardless of whether it's on a desktop or laptop - see crosspost for those in aus.computers.ibm-pc who are wondering why I added that in). Laptop arrives and works great, but the bottom of the screen is flooded a bit by the glow from the backlight from the lower edge. The top is a bit too dark, too, like the TFT isn't quite centred properly. He's wondering if it's worth getting the screen replaced and I'm not sure what to tell him. It's an annoying thing, but can be minimised if you angle the screen 'just right'. Also, it has no dead pixels, and I'm worried a warranty replacelent (which the company has offered to do for the screen) is worth the risk of getting a news screen with the same issue but maybe with some dead pixels thrown in, too... What are your opinions? Cheers, Ari A backlight issue like you describe is a lot worse than a few dead pixels. What is your friend's eyesight worth? Staring at a screen (any technology) that is not working correctly can be hard on your eyes. Get it replaced. BTW, I would not suggest replacing the screen . . . I would suggest exchanging the WHOLE LAPTOP. If it's brand new, why go to the bother of trying to fix it (and risk damaging it by doing so)? Just get the whole computer replaced, as the computer itself is defective due to the built-in display being defective. If the replacement laptop has the same issue, return it to buy a different model, preferably made by a different manufacturer. If you have to get a cheaper (CPU, hard drive, DVD drive, or WHATEVER) to be able to afford a better screen, DO IT. You do not want to skimp on the display of a laptop, as this can not be upgraded. Think high-end display when purchasing a laptop. Other components should be picked according to what you want the laptop to do, but always go for a high-end display. -Dave |
#3
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TFT screen issue: backlight floods bottom of screen
Mike T. wrote:
"spodosaurus" wrote in message ... Hi all, I've got a friend who just bought a laptop (yeah, I know, not a homebuilt one, but a TFT issue is a TFT issue regardless of whether it's on a desktop or laptop - see crosspost for those in aus.computers.ibm-pc who are wondering why I added that in). Laptop arrives and works great, but the bottom of the screen is flooded a bit by the glow from the backlight from the lower edge. The top is a bit too dark, too, like the TFT isn't quite centred properly. He's wondering if it's worth getting the screen replaced and I'm not sure what to tell him. It's an annoying thing, but can be minimised if you angle the screen 'just right'. Also, it has no dead pixels, and I'm worried a warranty replacelent (which the company has offered to do for the screen) is worth the risk of getting a news screen with the same issue but maybe with some dead pixels thrown in, too... What are your opinions? Cheers, Ari A backlight issue like you describe is a lot worse than a few dead pixels. What is your friend's eyesight worth? Staring at a screen (any technology) that is not working correctly can be hard on your eyes. Get it replaced. BTW, I would not suggest replacing the screen . . . I would suggest exchanging the WHOLE LAPTOP. If it's brand new, why go to the bother of trying to fix it (and risk damaging it by doing so)? That's not what the tech support people said they'd do to correct the issue. I'll have aread of their return policy though, just in case. Just get the whole computer replaced, as the computer itself is defective due to the built-in display being defective. If the replacement laptop has the same issue, return it to buy a different model, preferably made by a different manufacturer. If you have to get a cheaper (CPU, hard drive, DVD drive, or WHATEVER) to be able to afford a better screen, DO IT. You do not want to skimp on the display of a laptop, as this can not be upgraded. He didn't skimp on it, which is why he's upset that it isn't nice and perfect. Think high-end display when purchasing a laptop. Other components should be picked according to what you want the laptop to do, but always go for a high-end display. -Dave -- spammage trappage: remove the underscores to reply I'm going to die rather sooner than I'd like. I tried to protect my neighbours from crime, and became the victim of it. Complications in hospital following this resulted in a serious illness. I now need a bone marrow transplant. Many people around the world are waiting for a marrow transplant, too. Please volunteer to be a marrow donor: http://www.abmdr.org.au/ http://www.marrow.org/ |
#4
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TFT screen issue: backlight floods bottom of screen
spodosaurus wrote:
Mike T. wrote: Return it , either replace or REFUND as its not suitable due to unsatisfactory or not of merchantable quality , simple and its worth pressing it as this will normally stand in court |
#5
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TFT screen issue: backlight floods bottom of screen
atec wrote:
spodosaurus wrote: Mike T. wrote: Return it , either replace or REFUND as its not suitable due to unsatisfactory or not of merchantable quality , simple and its worth pressing it as this will normally stand in court I've looked up Dell's return policy in their site terms and conitions: sales terms and conditions. They have a total satisfaction policy where within 15 days the item may be returned for a refund. What they go to great pains to hide is who at Dell you're supposed to contact to arrange this!!! -- spammage trappage: remove the underscores to reply I'm going to die rather sooner than I'd like. I tried to protect my neighbours from crime, and became the victim of it. Complications in hospital following this resulted in a serious illness. I now need a bone marrow transplant. Many people around the world are waiting for a marrow transplant, too. Please volunteer to be a marrow donor: http://www.abmdr.org.au/ http://www.marrow.org/ |
#6
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TFT screen issue: backlight floods bottom of screen
A backlight issue like you describe is a lot worse than a few dead
pixels. What is your friend's eyesight worth? Staring at a screen (any technology) that is not working correctly can be hard on your eyes. Get it replaced. BTW, I would not suggest replacing the screen . . . I would suggest exchanging the WHOLE LAPTOP. If it's brand new, why go to the bother of trying to fix it (and risk damaging it by doing so)? That's not what the tech support people said they'd do to correct the issue. I'll have aread of their return policy though, just in case. He didn't skimp on it, which is why he's upset that it isn't nice and perfect. Stop right there. Immediately insist on a replacement laptop. Tech support is suggesting what would be cheapest for them. Insist on what would be the BEST solution for your friend. If you bought this mail-order, it would probably be even better to insist on getting your money back. There's no guarantee that the replacement laptop will be any better, and how much time do you want to waste on this before you realize that you have to buy a different model from a different manufacturer anyway? Get your money back, go get a different laptop in an actual store. If it doesn't immediately perform as you expect it to, return it. -Dave |
#7
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TFT screen issue: backlight floods bottom of screen
I've looked up Dell's return policy in their site terms and conitions:
sales terms and conditions. They have a total satisfaction policy where within 15 days the item may be returned for a refund. What they go to great pains to hide is who at Dell you're supposed to contact to arrange this!!! Well get thee on the phone and find out fast. You need to return the laptop for a refund. You need to do it NOW. -Dave |
#8
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TFT screen issue: backlight floods bottom of screen
Mike T. wrote:
A backlight issue like you describe is a lot worse than a few dead pixels. What is your friend's eyesight worth? Staring at a screen (any technology) that is not working correctly can be hard on your eyes. Get it replaced. BTW, I would not suggest replacing the screen . . . I would suggest exchanging the WHOLE LAPTOP. If it's brand new, why go to the bother of trying to fix it (and risk damaging it by doing so)? That's not what the tech support people said they'd do to correct the issue. I'll have aread of their return policy though, just in case. He didn't skimp on it, which is why he's upset that it isn't nice and perfect. Stop right there. Immediately insist on a replacement laptop. Tech support is suggesting what would be cheapest for them. Insist on what would be the BEST solution for your friend. If you bought this mail-order, it would probably be even better to insist on getting your money back. There's no guarantee that the replacement laptop will be any better, and how much time do you want to waste on this before you realize that you have to buy a different model from a different manufacturer anyway? Get your money back, go get a different laptop in an actual store. If it doesn't immediately perform as you expect it to, return it. -Dave I've had my friend email Dell sales and I think I had better be the one to do the talking when he phones tomorrow. The thing is, *my* laptop from Dell is brilliant...but like you're suggesting, if they're shipping them with crap TFTs now, at least for this model (XGA not sxga or wxga...but still, they shouldn't have this backlight problem), then perhaps it's better to look into another manufacturer and spend the extra $$ (which he SO does not have right now). Ari -- spammage trappage: remove the underscores to reply I'm going to die rather sooner than I'd like. I tried to protect my neighbours from crime, and became the victim of it. Complications in hospital following this resulted in a serious illness. I now need a bone marrow transplant. Many people around the world are waiting for a marrow transplant, too. Please volunteer to be a marrow donor: http://www.abmdr.org.au/ http://www.marrow.org/ |
#9
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TFT screen issue: backlight floods bottom of screen
I've had my friend email Dell sales and I think I had better be the one to
do the talking when he phones tomorrow. The thing is, *my* laptop from Dell is brilliant... Yeah, dell does make some decent systems. Can I say that in the homebuilt ng without getting thoroughly flamed? It sounds like your friend got a dud, though. Don't know what his budget is or what he wants to use it for. But if he went with an XGA display, I'm betting his needs are rather low-end. He might want to consider a non-Intel solution from one of the big box stores, where he can SEE the display before he buys it. That way, he will know whether it will be acceptable or not. Plus, if the one in the unopened box doesn't look as good as the display model, you'll know immediately that your particular notebook is defective. Some good examples of notebooks he might want to look at a http://www.bestbuy.com/site/olspage....=1125466650944 http://www.circuitcity.com/ssm/Acer-...oductDetail.do http://www.circuitcity.com/ssm/HP-Pa...oductDetail.do http://www.compusa.com/products/prod...040&pfp=BROWSE |
#10
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TFT screen issue: backlight floods bottom of screen
Mike T. wrote:
I've had my friend email Dell sales and I think I had better be the one to do the talking when he phones tomorrow. The thing is, *my* laptop from Dell is brilliant... Yeah, dell does make some decent systems. Can I say that in the homebuilt ng without getting thoroughly flamed? It sounds like your friend got a dud, though. Don't know what his budget is or what he wants to use it for. But if he went with an XGA display, I'm betting his needs are rather low-end. Office applications. He has an older desktop system for video capture but may want to use the laptop for this (his capture card is an usb variety). He would like to potentially watch DVDs on it, though. He might want to consider a non-Intel solution from one of the big box stores, where he can SEE the display before he buys it. He was looking at a mobile sempron solution, as it worked out price wise. For an extra $100AUD he was able to get a full centrino (as opposed to a celeron centrino) 1.6 from Dell (more powerful than my notebook). That way, he will know whether it will be acceptable or not. Plus, if the one in the unopened box doesn't look as good as the display model, you'll know immediately that your particular notebook is defective. I've seen this problem in cheap TFTs before, but not on any laptop that I've used, so I was a bit taken aback by how blatent the problem was. The system itself meets his needs well...it's just the screen that's the problem. Some good examples of notebooks he might want to look at a http://www.bestbuy.com/site/olspage....=1125466650944 I've heard so many terrible things about HP and Compaq support that I'd be wary of sending him for an HP notebook. Toshiba is good, but you pay a premium for their brand name. There was a recent Australian PC User review of sub $2000 notebooks that I think I'll dig up and have a read through. My friend's emailed me back and said he'd gladly spend an extra $100-150AUD on a slightly better screen from Dell just so he can avoid any more hassles. My concern with this, though, is that if they're letting such glaring faults through (glaring to me at least) that the next one will be just as bad, even with an SXGA screen (mine is WSXGA and it's just great). The extra $$ to buy from a shop is about the same as would be spent to get a better display from Dell, AND he'd have to downgrade his CPU to a celeron or sempron. Argh, I just *know* I'm going to be walking him through this process all the way now. In a way, I guess I should, considering I was not shy about recommending Dell and Toshiba. http://www.circuitcity.com/ssm/Acer-...oductDetail.do http://www.circuitcity.com/ssm/HP-Pa...oductDetail.do http://www.compusa.com/products/prod...040&pfp=BROWSE -- spammage trappage: remove the underscores to reply I'm going to die rather sooner than I'd like. I tried to protect my neighbours from crime, and became the victim of it. Complications in hospital following this resulted in a serious illness. I now need a bone marrow transplant. Many people around the world are waiting for a marrow transplant, too. Please volunteer to be a marrow donor: http://www.abmdr.org.au/ http://www.marrow.org/ |
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