My $400 VisionTek Experience

I previously purchased a VisionTek Ti500 for $400 when it first came
out.
Within a few months, the fan failed and the card overheated. Rather
then send me an RMA, they sent me a new fan without any instructions
on how to replace it - it was not straightforward and the install
chipped a ceramic on the board.

They replaced it with another card whose heatsink simply fell off of
the card.

When I requested an RMA, they said that VisionTek had gone bankrupt
and that they were the new VisionTek who was not required to honor the
warranty. They offered me an upgrade option with several cards - all
but one resulted in a higher price for the upgrade then to buy the
card at Best Buy.

I offered them to exchange me their lowest-priced upgrade card, which
would have cost me $40 (mind you, my original card was $400), or I
would escalate and FedEx the company CEO in Inverness Il, and post my
experience on online store reviews.

They failed to respond in 2 days, so here is the result.

Please note that I am neither advising or dissuading anyone from
buying their cards, but simply posting a truthful and unbiased account
of my experience with VisionTek.

http://www.xbitlabs.com/news/other/display/news269.html


note the date this was in 2002 how old was that board and what was the warranty duration?

"Seth Brundle" wrote in message om...
I previously purchased a VisionTek Ti500 for $400 when it first came
out.
Within a few months, the fan failed and the card overheated. Rather
then send me an RMA, they sent me a new fan without any instructions
on how to replace it - it was not straightforward and the install
chipped a ceramic on the board.

They replaced it with another card whose heatsink simply fell off of
the card.

When I requested an RMA, they said that VisionTek had gone bankrupt
and that they were the new VisionTek who was not required to honor the
warranty. They offered me an upgrade option with several cards - all
but one resulted in a higher price for the upgrade then to buy the
card at Best Buy.

I offered them to exchange me their lowest-priced upgrade card, which
would have cost me $40 (mind you, my original card was $400), or I
would escalate and FedEx the company CEO in Inverness Il, and post my
experience on online store reviews.

They failed to respond in 2 days, so here is the result.

Please note that I am neither advising or dissuading anyone from
buying their cards, but simply posting a truthful and unbiased account
of my experience with VisionTek.

"Seth Brundle" wrote in message
om...
I previously purchased a VisionTek Ti500 for $400 when it first came
out.
Within a few months, the fan failed and the card overheated. Rather
then send me an RMA, they sent me a new fan without any instructions
on how to replace it - it was not straightforward and the install
chipped a ceramic on the board.

They replaced it with another card whose heatsink simply fell off of
the card.

When I requested an RMA, they said that VisionTek had gone bankrupt
and that they were the new VisionTek who was not required to honor the
warranty. They offered me an upgrade option with several cards - all
but one resulted in a higher price for the upgrade then to buy the
card at Best Buy.

I offered them to exchange me their lowest-priced upgrade card, which
would have cost me $40 (mind you, my original card was $400), or I
would escalate and FedEx the company CEO in Inverness Il, and post my
experience on online store reviews.

They failed to respond in 2 days, so here is the result.

Please note that I am neither advising or dissuading anyone from
buying their cards, but simply posting a truthful and unbiased account
of my experience with VisionTek.

I'm wondering why you are posting this now. This must have happened at lest
two years ago. Why do you think this is of any importance after all this
time. It's old news that VisionTek went under so what's the point?