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positive experience: belkin
Hi All,
Had a Belkin 4 port wireless cable router that I bought 2nd hand that wouldn't stay up for more than a couple of minutes. I was about to bin it, when I thought I'd give Belkin a go. Much to my surprise, they were excellent. Indian call center took all my details, and promised to pass to tech support. I thought that'd be the end of it, but some 6 hours later I got an email advising they'd send a new one out, and I didn't need to return the old one. 6 hours later a courier arrived at home with a new router. The Belkin routers may not be all that great, but I was most impressed with their service... Ric |
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positive experience: belkin
I was just thinking how wonderful life was, when ric
opened his gob and said: The Belkin routers may not be all that great, but I was most impressed with their service... Coo, me too. -- Cheers, Guy ** Stress - the condition brought about by having to ** resist the temptation to beat the living daylights ** out of someone who richly deserves it. |
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positive experience: belkin
On May 31, 10:40 am, ric wrote:
Hi All, Had a Belkin 4 port wireless cable router that I bought 2nd hand that wouldn't stay up for more than a couple of minutes. I was about to bin it, when I thought I'd give Belkin a go. Much to my surprise, they were excellent. Indian call center took all my details, and promised to pass to tech support. I thought that'd be the end of it, but some 6 hours later I got an email advising they'd send a new one out, and I didn't need to return the old one. 6 hours later a courier arrived at home with a new router. The Belkin routers may not be all that great, but I was most impressed with their service... Ric I've found similar Their products may not be that good. But their tech support is open 24/7, isn't 50p a minute. Note: Hold the line and they'll be there. It doesn't seem like it from the message telling you their opening hours when you call late, but they are! They actually have 2 tech support numbers. depending on whether you've spent alot like £70. I think if you spent that much it's an 0800 number. Otherwise it's 0845 or 09123. It takes some luck too to get the 0800 number. Their sales team is alright. (one member I ask for is very good!) Their customer service is excellent. Great for returns. (maybe because alot of people return stuff!) The service you received seems to be amazing. I'd be suprised if they'd do that often. a)not having to return it ! b)courier arriving same day! c)not having to go through a whole discussion taking hours to show the tech support guy that it doesn't work that's unbelievable. They do some bad KVM stuff.. I've heard some people getting belkin cables though, maybe those work well! Actually, my friend hasn't had any problems with the Belkin wireless G router that he purchased. |
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