DABS doomed?

See the thread at DABS.COM to Room 101

What is happening has been seem before when organisations are in financial trouble.

Heads up Everyone - You have been warned!

"Merlin" wrote in message
om...
See the thread at DABS.COM to Room 101

exactly. why start another thread telling people to read another thread!!

What is happening has been seem before when organisations are in financial trouble.

Check out their financial accounts and you will note dabs are not in
'financial trouble' at all. David Atherton knows how to run a company.

On 9 Sep 2004 09:56:55 -0700, (Mrs Mangel)
wrote:

David Atherton knows how to run a company.

Warm male cow droppings!
--
Cheers,

Guy

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On Thu, 09 Sep 2004 22:09:28 +0100, Dr Teeth
wrote:

On 9 Sep 2004 09:56:55 -0700, (Mrs Mangel)
wrote:

David Atherton knows how to run a company.

Warm male cow droppings!

Nope he does. Afterall if he didn't the company would be in the warm
male cow droppings.

As for providing customer service for non corporate customers though,
I guess he has made a decision of cost of major customer service
improvements against the cost of a few people having a bad time.

But then if peole are willing to throw money at what is really a
warehouse and on line portal to the vendors with a brokers fee then
well done to David Atherton for making money out of it.

If you want a company that is willing to handle situations over the
phone when problems arrise then you may well need to go elsewhere.

I would say you end up paying more for a company that has a phone
response, but the dabs prices arn't that good anymore. In some case,
at least in the recent past, costing more than PCW.

On Fri, 10 Sep 2004 08:56:52 +0100, Bagpuss in boots
pussgroup.com
wrote:

If you want a company that is willing to handle situations over the
phone when problems arrise then you may well need to go elsewhere.

All I want is good customer service (don't need tech support) so that
things go wrong, they are sorted expeditiously.

That's why I would only shop at Dabs if something was free g. They
won't get a farthing out if me again...ever.
--
Cheers,

Guy

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(Merlin) wrote:

See the thread at DABS.COM to Room 101

What is happening has been seem before when organisations are in financial trouble.

Heads up Everyone - You have been warned!

As much as many people may dislike them, if you'd care to check your
facts they're one of the few ".COM" companies actually making money!

DABS are a "box shifter" they rely on selling large volumes with
minimal overheads. To achieve that they adopt a "minimalist" view to
after-sales service and an "interesting" interpretation of consumer
law.

I don't care for them or the way they do business but MD and
co-founder Dave Atherton is very successful businessman and generally
honest about what DABS are and the way they operate. People have a
choice; they're can take their money elsewhere if they so choose.

Most of the complaints are due to people expecting to get top-notch
service at bargain basement prices. Same goes for many of the posts
regarding other online vendors; note they're mostly about the
companies who are "cheap". When you buy something from a vendor which
is so much cheaper than many others that reduction in price has to
come from somewhere.

--
iv Paul iv

Dr Teeth wrote:

If you want a company that is willing to handle situations over the
phone when problems arrise then you may well need to go elsewhere.

All I want is good customer service (don't need tech support) so that
things go wrong, they are sorted expeditiously.

That's why I would only shop at Dabs if something was free g. They
won't get a farthing out if me again...ever.

I agree absolutely and don't buy from DABS.

But it's nonsense to claim Dave Atherton can't run a company. Just
because he happens to run DABS a way that some of us don't agree with
and elect not to grace them with our patronage doesn't detract from
the fact they are a hugely successful company.

--
iv Paul iv

On Mon, 13 Sep 2004 00:04:16 +0100, Paul Hopwood
wrote:

But it's nonsense to claim Dave Atherton can't run a company. Just
because he happens to run DABS a way that some of us don't agree with
and elect not to grace them with our patronage doesn't detract from
the fact they are a hugely successful company.

I agree, but the bubble will burst if things carry on the way they
are.

A good reputation is difficult to get but very easy to lose.
--
Cheers,

Guy

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Dr Teeth wrote:
On Mon, 13 Sep 2004 00:04:16 +0100, Paul Hopwood
wrote:

But it's nonsense to claim Dave Atherton can't run a company. Just
because he happens to run DABS a way that some of us don't agree with
and elect not to grace them with our patronage doesn't detract from
the fact they are a hugely successful company.

I agree, but the bubble will burst if things carry on the way they
are.

A good reputation is difficult to get but very easy to lose.

I would agree with that, except that the number of people here who swear
never to use Dabs again are such a tiny percentage of their customers
that I doubt they'd notice the difference.

I've just looked at their website and they have had 46,989 orders placed
so far this month, which extrapolates to around 100k per month (and it
got up around 200k last December IIRC).

Additionally, there are also planty of people here who swear never to
buy from eBuyer/Aria/Overclockers again; how many of those go to Dabs?
Probably enough to balance those "leaving".

Personally, I have never had a problem with Dabs (since they became
dabs.com) but obviously many people do. I can understand it if the items
ordered are out of stock as Dabs are, to some extent, at the mercy of
their suppliers in that the "X available in Y-Z days" that appears on
their website is based on their suppliers delivery promises, but it does
appear that some people have problems with in-ctock items.

Parish

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Hmmmmm......