Weird mouse problems (mouse is not faulty)

Hi Guys,

I'm not sure if this is an internal hardware issue or a
OS/driver/software issue, but I'd really appreciate any help...

Motherboard: H-I41-uATX (Eton/EtonL)
CPU: Intel Celeron Dual-Core E3300
OS: Windows 7 64-bit
Mouse: USB optical mice (two tried, with same result)

For a while I've been having continuous mouse problems - and the mouse
itself is faultless. Clicking on things usually has no affect on the
first attemptt. When I click or try to drag-select text using the mouse.
It usually drops a portion of what I have selected. Sometimes it's nearly
impossible to get the cursor to even start the selection where I want the
selection to start.

I tried a different mouse but the problem remained. I tried Windows Safe
Mode but the problem remained. I've tried the mouse in each of the USB
sockets on the PC, but the fault is always the same. Sometimes hitting
the 'Esc' key on my keyboard improves things slightly, if I'm lucky, but
only temporarily. Rebooting also improves the situation slightly but
temporarily. I tried swapping mouse buttons in Control Panel, but that
made only a slight difference and only for a while.

It may have been a complete coincidence, but the problem got
significantly worse immediately after I installed Avast antivirus (free
version). However, uninstalling Avast didn't cure the issue. I tried
restoring my OS to an earlier backup, but the problem remains.

I have run the MS 'FixIt' program which is supposed to diagnose and fix
USB device issues, but it found no faults. I checked the mouse driver and
MS says I'm using the best version for the device.

Conrol pannel and device manager show no hint of anything being wrong.

I tried unplugging all other USB devices but the problem remained
unchanged. The mouse works fine on my Windows 7 laptop but not on my
Windows 7 PC.

I have run several antivirus programs, wondering if it was a mouse virus,
but my PC shows up as clean.

I have run HP Compaq's hardware diagnostocs but it finds no issues.

Does anyone have any suggestions? Due to the natuire of my work, I have
to mouse-drag stuff all the time and due to this problem, my work has
become a nightmare. I'm really hoping I don't have to do a clean OS
reinstall.

Any help would be much appreciated... Should I try completely deleting
mouclass.sys & mouhid.sys & hidparse.sys from my hard drive? If I did
that, would my system automatically download and re-install these
drivers?

Could it be a virus that AVG, Superantispyware and Malware Bytes have all
failed to detect?

Many thanks for reading the above!

Al

On 25 Oct 2015 14:43:10 GMT, "AL_n" wrote:


Could be any number of things, although to eliminate software I
wouldn't know offhand how to trouble shoot Windows 7, it's settings or
potential additions interacting in an adverse manner on the mouse.

Offhand it sounds like resources are being offset and starving normal
hardware responsiveness. Process Lasso impedes programs inordinately
imposing upon resources, along with some provisions for the OS to
indicate what's active using the most resources. They may be clues
for identifying the problem.

When getting into Win7 I had to research it a little. I put the
install on a flash stick and bought a dedicated SSD to contain it. My
aim and resultant backups of Win7 installs, binary images, take about
three minutes to bring back to the initial install by copying them
from a boot arbitrator for 3 different operating systems out of DOS.

That's the bottom line, at least for me, when I've issues being a
clean generic install. Eliminating further any accountability for
faulty hardware. All but for a total shutdown cold reboot, though,
hitting the warmboot case/MB BIOS reset, when my USB sometimes shuts
down, won't identify flashsticks, between different versions of
Windows' OS, coming back up between sessions I use differently for
different purposes.

Wasn't exactly the most a simplistic solution, but I knew a generic
install was the only thing that would satisfy me. Knowing I had total
control over every aspect of hardware and software, and could return
to that state via a binary fresh install, before progressing further
or encountering problems inevitable to Microsoft.

You could try a USB PS2 mouse port adaptor if you've MB purple/green
5-pin ports. Worst case is a PCI USB adaptor if you've one of those
slots.

I've reinstalled the OS base USB driver support, although recall it
was somewhat complicated;- not ideal to a good generic OS take and
bond to the hardware. As well a part of considerations for selecting
hardware to a build. Not all MBs are equal manufacture hardware, nor
do they bond equally to Microsoft or various layers between software
offerings.

Always do your best to select and buy the best. Saves having to do it
again when issues surface to settle in - like the bubonic plague. (I'm
satisfied with the last two Gigabyte MBs I built upon. They're old
now -- knock on wood.)

AL_n wrote:

Motherboard: H-I41-uATX (Eton/EtonL)
CPU: Intel Celeron Dual-Core E3300
OS: Windows 7 64-bit
Mouse: USB optical mice (two tried, with same result)

For a while I've been having continuous mouse problems - and the mouse
itself is faultless. Clicking on things usually has no affect on the
first attemptt. When I click or try to drag-select text using the mouse.
It usually drops a portion of what I have selected. Sometimes it's nearly
impossible to get the cursor to even start the selection where I want the
selection to start.

I tried a different mouse but the problem remained. I tried Windows Safe
Mode but the problem remained. I've tried the mouse in each of the USB
sockets on the PC, but the fault is always the same. Sometimes hitting
the 'Esc' key on my keyboard improves things slightly, if I'm lucky, but
only temporarily. Rebooting also improves the situation slightly but
temporarily. I tried swapping mouse buttons in Control Panel, but that
made only a slight difference and only for a while.

It may have been a complete coincidence, but the problem got
significantly worse immediately after I installed Avast antivirus (free
version). However, uninstalling Avast didn't cure the issue. I tried
restoring my OS to an earlier backup, but the problem remains.

I have run the MS 'FixIt' program which is supposed to diagnose and fix
USB device issues, but it found no faults. I checked the mouse driver and
MS says I'm using the best version for the device.

Conrol pannel and device manager show no hint of anything being wrong.

I tried unplugging all other USB devices but the problem remained
unchanged. The mouse works fine on my Windows 7 laptop but not on my
Windows 7 PC.

I have run several antivirus programs, wondering if it was a mouse virus,
but my PC shows up as clean.

I have run HP Compaq's hardware diagnostocs but it finds no issues.

Does anyone have any suggestions? Due to the natuire of my work, I have
to mouse-drag stuff all the time and due to this problem, my work has
become a nightmare. I'm really hoping I don't have to do a clean OS
reinstall.

Any help would be much appreciated... Should I try completely deleting
mouclass.sys & mouhid.sys & hidparse.sys from my hard drive? If I did
that, would my system automatically download and re-install these
drivers?

Check which power mode you are running. In the Start menu searchbox,
enter "power options". In the Power Options wizard, pick the "High
performance" power plan (to reduce your computer trying to use low power
modes and then having to wake out of them).

Also disable core parking. Click on "Change plan settings" for the
high-performance power mode. Click "Changed advanced power settings".
Scroll down to "Processor power management" and expand that node. Under
it, select the "Processor performance core parking min cores". Set it
to 100% to disable core parking. Alternatively, you can get a utility
(https://bitsum.com/parkcontrol/) to let you control core parking but
the power mode settings in Windows will let you do the same thing;
however, that web page will give some description about core parking so
you understand why having to unpark a core can cause jerkiness in
responsiveness of your computer. Some more info in a forum thread at:

http://superuser.com/questions/56859...f-core-parking
http://www.thewindowsclub.com/enable...arking-windows

If your computer is a desktop, there is no point in trying to save a
tiny bit of power by parking cores. If you do use that utility, make
sure you use the 64-bit version (to match on your Windows 7 x64).

Could be your software configuration is at fault. Load Windows in its
safe mode to eliminate loading all the startup programs. Could be one
of those is causing the problem. If the mouse responsiveness is good in
safe mode, one of the startup programs is at fault. To find which one,
use msconfig.exe to disable all startup up item, reenable just one of
them, reboot Windows, and retest to see if the mouse is still
responsive. If it is, use msconfig to reenable another startup item,
reboot, and retest the mouse behavior. Keep repeating the process until
the mouse becomes erratic again at which point you know the last
reenabled startup program is the culprit.

You mentioned you are using a USB mouse but failed to mention if it is a
wired or wireless mouse. Wireless mice can suffer from EMI from nearby
sources, like wireless telephones, cell phones, microwave oven, etc.
Move those away from the computer case where is the USB wireless dongle.
Error correction requires resending more packets which causes delays
which can be exhibited as jerkiness in device operation. If it is a
wireless USB mouse, it could be an RF or Bluetooth wireless mouse. If
Bluetooth, how many and what types of other Bluetooth devices do you
use? WiFi and Bluetooth are complimentary transmission protocols but
can interfere with each other in close proximity. Some more info at
http://www.hp.com/rnd/library/pdf/Wi...oexistance.pdf.

Flasherly wrote in
news
On 25 Oct 2015 14:43:10 GMT, "AL_n" wrote:


Could be any number of things, although to eliminate software I
wouldn't know offhand how to trouble shoot Windows 7, it's settings or
potential additions interacting in an adverse manner on the mouse.

Offhand it sounds like resources are being offset and starving normal
hardware responsiveness. Process Lasso impedes programs inordinately
imposing upon resources, along with some provisions for the OS to
indicate what's active using the most resources. They may be clues
for identifying the problem.

When getting into Win7 I had to research it a little. I put the
install on a flash stick and bought a dedicated SSD to contain it. My
aim and resultant backups of Win7 installs, binary images, take about
three minutes to bring back to the initial install by copying them
from a boot arbitrator for 3 different operating systems out of DOS.

That's the bottom line, at least for me, when I've issues being a
clean generic install. Eliminating further any accountability for
faulty hardware. All but for a total shutdown cold reboot, though,
hitting the warmboot case/MB BIOS reset, when my USB sometimes shuts
down, won't identify flashsticks, between different versions of
Windows' OS, coming back up between sessions I use differently for
different purposes.

Wasn't exactly the most a simplistic solution, but I knew a generic
install was the only thing that would satisfy me. Knowing I had total
control over every aspect of hardware and software, and could return
to that state via a binary fresh install, before progressing further
or encountering problems inevitable to Microsoft.

You could try a USB PS2 mouse port adaptor if you've MB purple/green
5-pin ports. Worst case is a PCI USB adaptor if you've one of those
slots.

I've reinstalled the OS base USB driver support, although recall it
was somewhat complicated;- not ideal to a good generic OS take and
bond to the hardware. As well a part of considerations for selecting
hardware to a build. Not all MBs are equal manufacture hardware, nor
do they bond equally to Microsoft or various layers between software
offerings.

Always do your best to select and buy the best. Saves having to do it
again when issues surface to settle in - like the bubonic plague. (I'm
satisfied with the last two Gigabyte MBs I built upon. They're old
now -- knock on wood.)


Many thanks for the helpful reply, because the fault does seem to my
remeniscent of resource starvation. Process Lasso sounded worth a try so
I installed that. Unfortunately, it made no difference to my mouse
issues.

Yes, I had thought about trying a PS2 mouse, but the mobo doesn't have a
PS2 port. I guess there is no point in purchasinga wireless mouse, as it
would still be transmitting to a USB port. As alast resort I can try
reinstalling the OS and then reinstalling the hundreds of programs I use,
and checking mouse-functionality after each install, but that's very time
consuming and I don't even know if the root cause is software or
hardware.

I'll probably exhaust all other avenues before trying that. I'm still
wondering if it's a virus or some kind of mouse-logging malware, if there
is such a thing.

Thanks again,

Al

VanguardLH wrote in :

AL_n wrote:

Motherboard: H-I41-uATX (Eton/EtonL)
CPU: Intel Celeron Dual-Core E3300
OS: Windows 7 64-bit
Mouse: USB optical mice (two tried, with same result)

For a while I've been having continuous mouse problems - and the
mouse itself is faultless. Clicking on things usually has no affect
on the first attemptt. When I click or try to drag-select text using
the mouse. It usually drops a portion of what I have selected.
Sometimes it's nearly impossible to get the cursor to even start the
selection where I want the selection to start.

I tried a different mouse but the problem remained. I tried Windows
Safe Mode but the problem remained. I've tried the mouse in each of
the USB sockets on the PC, but the fault is always the same.
Sometimes hitting the 'Esc' key on my keyboard improves things
slightly, if I'm lucky, but only temporarily. Rebooting also improves
the situation slightly but temporarily. I tried swapping mouse
buttons in Control Panel, but that made only a slight difference and
only for a while.

It may have been a complete coincidence, but the problem got
significantly worse immediately after I installed Avast antivirus
(free version). However, uninstalling Avast didn't cure the issue. I
tried restoring my OS to an earlier backup, but the problem remains.

I have run the MS 'FixIt' program which is supposed to diagnose and
fix USB device issues, but it found no faults. I checked the mouse
driver and MS says I'm using the best version for the device.

Conrol pannel and device manager show no hint of anything being
wrong.

I tried unplugging all other USB devices but the problem remained
unchanged. The mouse works fine on my Windows 7 laptop but not on my
Windows 7 PC.

I have run several antivirus programs, wondering if it was a mouse
virus, but my PC shows up as clean.

I have run HP Compaq's hardware diagnostocs but it finds no issues.

Does anyone have any suggestions? Due to the natuire of my work, I
have to mouse-drag stuff all the time and due to this problem, my
work has become a nightmare. I'm really hoping I don't have to do a
clean OS reinstall.

Any help would be much appreciated... Should I try completely
deleting mouclass.sys & mouhid.sys & hidparse.sys from my hard drive?
If I did that, would my system automatically download and re-install
these drivers?

Check which power mode you are running. In the Start menu searchbox,
enter "power options". In the Power Options wizard, pick the "High
performance" power plan (to reduce your computer trying to use low
power modes and then having to wake out of them).

Also disable core parking. Click on "Change plan settings" for the
high-performance power mode. Click "Changed advanced power settings".
Scroll down to "Processor power management" and expand that node.
Under it, select the "Processor performance core parking min cores".
Set it to 100% to disable core parking. Alternatively, you can get a
utility (https://bitsum.com/parkcontrol/) to let you control core
parking but the power mode settings in Windows will let you do the
same thing; however, that web page will give some description about
core parking so you understand why having to unpark a core can cause
jerkiness in responsiveness of your computer. Some more info in a
forum thread at:

http://superuser.com/questions/56859...nsequences-of-
core-parking
http://www.thewindowsclub.com/enable...arking-windows

If your computer is a desktop, there is no point in trying to save a
tiny bit of power by parking cores. If you do use that utility, make
sure you use the 64-bit version (to match on your Windows 7 x64).

Could be your software configuration is at fault. Load Windows in its
safe mode to eliminate loading all the startup programs. Could be one
of those is causing the problem. If the mouse responsiveness is good
in safe mode, one of the startup programs is at fault. To find which
one, use msconfig.exe to disable all startup up item, reenable just
one of them, reboot Windows, and retest to see if the mouse is still
responsive. If it is, use msconfig to reenable another startup item,
reboot, and retest the mouse behavior. Keep repeating the process
until the mouse becomes erratic again at which point you know the last
reenabled startup program is the culprit.

You mentioned you are using a USB mouse but failed to mention if it is
a wired or wireless mouse. Wireless mice can suffer from EMI from
nearby sources, like wireless telephones, cell phones, microwave oven,
etc. Move those away from the computer case where is the USB wireless
dongle. Error correction requires resending more packets which causes
delays which can be exhibited as jerkiness in device operation. If it
is a wireless USB mouse, it could be an RF or Bluetooth wireless
mouse. If Bluetooth, how many and what types of other Bluetooth
devices do you use? WiFi and Bluetooth are complimentary transmission
protocols but can interfere with each other in close proximity. Some
more info at
http://www.hp.com/rnd/library/pdf/Wi...oexistance.pdf.



Many thanks for the considerate input and suggestions. Yes, I should have
mentioned, it is a wired USB optical mouse.

As mentioned, I did try Windows Safe Mode, but the fault remained
unchanged.

I followed your suggestions about power settings but my power settings
were already set as maximal.

I wonder if I should look for a mouse that comes with its own specific
driver and see how that works. I'd try a PST mouse but don't have a PS2
port.

I wonder if I shoult try installing a USB card in one of my vacant mobo
slots, and try plugging the mouse into that...

I'm not sure what is the next logical thing to try (other then a clean
reinstallation of the OS, which I profoundly hope to avoid, because of
the hundreds of programs I'd have to reinstall..

Regards,

Al

AL_n wrote:


I wonder if I should look for a mouse that comes with its own specific
driver and see how that works.

If the problem is a filter driver (which sits above or below
the HID driver for the mouse), it might not matter who
makes the driver, if the filter driver always interferes
with it.

A keylogger, an antivirus program, an improperly
deployed (by Microsoft) touchpad driver, these are
all possible sources of some sort of filter driver.

It might even be some third party software, a utility,
that has had an unfortunate side effect. Maybe the
driver disc that comes with the motherboard, you
clicked the "install all drivers" button on the
fancy CD, and the disc happens to include some
utility of dubious value, that interferes with the mouse.

If it was me, it would probably take me *forever*
to figure out what was doing that.

Paul

Paul formulated on Sunday :
AL_n wrote:


I wonder if I should look for a mouse that comes with its own specific
driver and see how that works.

If the problem is a filter driver (which sits above or below
the HID driver for the mouse), it might not matter who
makes the driver, if the filter driver always interferes
with it.

A keylogger, an antivirus program, an improperly
deployed (by Microsoft) touchpad driver, these are
all possible sources of some sort of filter driver.

It might even be some third party software, a utility,
that has had an unfortunate side effect. Maybe the
driver disc that comes with the motherboard, you
clicked the "install all drivers" button on the
fancy CD, and the disc happens to include some
utility of dubious value, that interferes with the mouse.

If it was me, it would probably take me *forever*
to figure out what was doing that.

Paul

The first thing I usually try when having what I think is a driver
problem, is to uninstall and then reinstall the offending unit.
Sometimes doing this will allow the OS to fix the problem, even when it
does not think there is a problem.

I don't remember you saying the make of the mouse, but you may try
searching the company site for a similar mouse that has a driver and
try installing that driver manually, just to make the OS try something
different.

Norm

Norm Fowler wrote:
Paul formulated on Sunday :
AL_n wrote:


I wonder if I should look for a mouse that comes with its own
specific driver and see how that works.

If the problem is a filter driver (which sits above or below
the HID driver for the mouse), it might not matter who
makes the driver, if the filter driver always interferes
with it.

A keylogger, an antivirus program, an improperly
deployed (by Microsoft) touchpad driver, these are
all possible sources of some sort of filter driver.

It might even be some third party software, a utility,
that has had an unfortunate side effect. Maybe the
driver disc that comes with the motherboard, you
clicked the "install all drivers" button on the
fancy CD, and the disc happens to include some
utility of dubious value, that interferes with the mouse.

If it was me, it would probably take me *forever*
to figure out what was doing that.

Paul

The first thing I usually try when having what I think is a driver
problem, is to uninstall and then reinstall the offending unit.
Sometimes doing this will allow the OS to fix the problem, even when it
does not think there is a problem.

I don't remember you saying the make of the mouse, but you may try
searching the company site for a similar mouse that has a driver and try
installing that driver manually, just to make the OS try something
different.

Norm

A USB mouse or keyboard, would probably declare itself
as a standard USB HID device in the configuration information.
This causes Microsoft drivers to provide basic services.

If the device has more buttons than normal (an eight button mouse
rather than a three button mouse), there can be a manufacturer driver
of sorts, that binds button events to commands. A similar thing
is done for multimedia keyboards, where a few extra buttons up near
the top, can be bound to commands. As otherwise, the standard keyboard
driver might ignore those inputs.

So the driver might be the Microsoft driver. And likely
hasn't been updated or changed in years.

If you have a copy of devcon, you can do stuff like this.
Dump device information into a text file. I've listed
my mouse and keyboard for reference.

devcon stack * deviceinfo.txt

HID\VID_046D&PID_C01A\6&297361CA&0&0000
Name: HID-compliant mouse
Setup Class: {4D36E96F-E325-11CE-BFC1-08002BE10318} Mouse
Class upper filters:
mouclass
Controlling service:
mouhid

ACPI\PNP0303\4&B6AFFD&0
Name: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Setup Class: {4D36E96B-E325-11CE-BFC1-08002BE10318} Keyboard
Class upper filters:
kbdclass
Controlling service:
i8042prt

If I add a USB keyboard to the machine, it looks like this.

HID\VID_05AC&PID_0204&MI_00\8&353AB8D1&0&0000
Name: HID Keyboard Device
Setup Class: {4D36E96B-E325-11CE-BFC1-08002BE10318} Keyboard
Class upper filters:
kbdclass
Controlling service:
kbdhid

I expect that's the tip of the iceberg, and there are other
ways to interfere. Someone suggested power state, and that
would be a good one to look into.

You can also get that information from Device Manager, in
the Details section.

Paul

There have been many good suggestions here so far.

If the 5 volts was a little wonky an externally powered USB hub between
the PC and the mouse might make a difference. If it does it sounds like
it might be time to replace the power supply.

The opposite can also cause problems. I have had an externally powered
hub with it's own power supply malfunction and feed unfiltered 5 volts
(almost AC) back into the PC and cause strange problems.

An off the wall suggestion would be to make sure all wireless devices
are powered off and see if that helps. Cellular phones for example have
been known to generate interference as can any other wireless device.

And last but not least try plugging the PC into a different wall outlet
to verify the present one is not malfunctioning. It would be strange to
only affect the mouse but what do you have to lose.

On 25 Oct 2015 20:17:13 GMT, "AL_n" wrote:

Thanks again,

Al

Try a premier mouse. BestBuy or Walmart locally so you can take it
back if no improvement.

Logitech Zone Touch Mouse T400.

Got a T400 on a sale a couple years ago and it took a lot of abuse
from my ex girlfriend and still tickin'. Wireless and $10.