-----Original Message-----
From: Larry A [mailto:ss563 no spam @ymail.com]
Posted At: Monday, March 02, 2009 11:36 AM
Posted To: alt.sys.pc-clone.dell
Conversation: Is Dell serious about business? The opposite seems to be
true.
Subject: Is Dell serious about business? The opposite seems to be
true.


"AndyHancock" wrote in message
news:d3ca20c5-87f5-46fc-8e6e-
...
After reviewing Consumer Reports, I went to the Dell site to order a
laptop. No options but glossy display, and only Vista. Tried chat
and phone, but they're closed (phone icon says 8am-9pm, but
apparently, not). Swum around the site in a few circles trying to
find an email address, which seemed highly abnormal in its
elusiveness. Finally found a webmail form. Filled in the many
mandatory details (most of which only makes sense for post-sales)
and
got repeatedly asked for a correct address.

I took stock of the time spent at the Dell site. The result was an
overwhelming sense of futility in dealing with a vendor in this
manner. Spending the evening swimming around a site designed to
confound the visitor and not getting beyond square one is a bad
sign,
especially if this is only indicative of presales behaviour. The
debacle with the user group forum drives the nail into the coffin.



I just came to the same opinion about the web site.I need a new laptop
15-17
inch screen. 2 must haves is a backlighted keyboard and the vista
down
grade $50..
to xp pro. It seams like one or the other but NOT both. What kind of
crap
is that??

Larry A


Which store are you looking in? Look in small business. Make sure you
choose either Vista Business or Vista Ultimate. They're the only
versions eligible for downgrade.