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Old March 2nd 09, 08:25 PM posted to alt.sys.pc-clone.dell
S.Lewis[_3_]
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Posts: 1,362
Default Is Dell serious about business? The opposite seems to be true.


"Larry A" ss563 no spam @ymail.com wrote in message
...

"AndyHancock" wrote in message
...
After reviewing Consumer Reports, I went to the Dell site to order a
laptop. No options but glossy display, and only Vista. Tried chat
and phone, but they're closed (phone icon says 8am-9pm, but
apparently, not). Swum around the site in a few circles trying to
find an email address, which seemed highly abnormal in its
elusiveness. Finally found a webmail form. Filled in the many
mandatory details (most of which only makes sense for post-sales) and
got repeatedly asked for a correct address.

I took stock of the time spent at the Dell site. The result was an
overwhelming sense of futility in dealing with a vendor in this
manner. Spending the evening swimming around a site designed to
confound the visitor and not getting beyond square one is a bad sign,
especially if this is only indicative of presales behaviour. The
debacle with the user group forum drives the nail into the coffin.




I just came to the same opinion about the web site.I need a new laptop
15-17 inch screen. 2 must haves is a backlighted keyboard and the vista
down grade $50..
to xp pro. It seams like one or the other but NOT both. What kind of crap
is that??

Larry A



Your requirements mean you can go only with either Vostro or Latitude lines.
And I'm nearly positive the Vostro has a backlighted keyboard. Not sure
about the Latitude.

HTH