If had a tiny problem with my GA-7DX Rev.3 after I upgraded the CPU from an
XP1600+ to a XP2400+, BIOS Rev. is F8beta (or bate, as Gigabyte likes to
call it), the latest BIOS there is. The board fails to detect the CPU
correctly, it's only reporting a 2000Mhz AMD prozessor-tiny problem,
granted. I enquired with Gigabyte about it, just to be sure there is nothing
more serious lurking in the shadows...and got a couple of suprising
replies...:
"Athlon XP
Th.mit266 im Bios ( oder Jumper)auf 133
Barton mit 333 im Bios ( oder Jumper)auf 166
Den Schalter CLK_SW auf Auto"
Translated it tells me to switch to 133Mhz FSB if a use TB, to 166 if I use
a Barton and to put the CLK_SW to Auto.This Board does not support a 166Mhz
FSB, or Barton CPU's and does not have a CLK-SW, so the support-person
didn't bother to read the f****** manual...
After that it became surreal...I tried to reply to the adress I got the Mail
from, earned a "no reply"reply and went back to the Web-Based Support base.
Have a look...:
This is what i got in reply:
Bitte ein Bios - Update durchführen. (Dies ist immer Wichtig!) - (Für
aktuelle CPU´s)
Bitte Kontrollieren sie ob der Zusatzstecker vom Netzteil (Ein kleiner
4Poliger etwas durchsichtig Weißer (ATX_12V Power Connector) mit
Angeschlossen ist. (Zu dem normalen ATX - Stecker(ATX Power)
Den kleinen Switch (Set System Jumper)-(CLK_SW) auf dem Mainboard auf
ON=Auto
Und die Einstellung des Prozessors im Bios angeben.
Beispiel AMD
Thoroughbred mit 266 sollte auf 133 eingestellt werden.
Barton mit 333 sollte auf 166 eingestellt werden.
Barton mit 400 sollte auf 200 eingestellt werden.
Beispiel Intel
Pentium 4 siehe Chipsatz
Automatischer Ablauf und Anpassung
Chipsatz i875 steuert 800 + 533 MHZ (FSB)
Chipsatz i865 steuert 800 + 533 + 400 MHZ (FSB)
Chipsatz i845GE und 845E steuern 533 + 400 MHZ (FSB)
Chipsatz i845 steuert 400 MHZ (FSB)
Vielen Dank
Gigabyte - Service - Support
Front - Office
Tel: 01803 428468
9 Cent/Min von 9 bis 18Uhr
Mail:
Bei weiteren Antworten bitte Anhang einfügen
-----Ursprüngliche Nachricht-----
Gesendet: Samstag, 18. Oktober 2003 13:16
An:
Betreff: GIGABYTE E-Mail Service
Country : Germany
Name :
E-Mail :
M/B Vendor : GIGABYTE -
M/B Model Name : GA-7DX
M/B Version : 3.0
BIOS : F8b
VGA Vendor : Other - Pixelview
VGA Model : GForce
VGA BIOS : ti4200
VGA Driver :
OS : Win XP - -
CPU Vendor : AMD -
CPU Type : Socket A -
CPU Speed : 2000
Memory Barand : Infineon -
Memory Size : 512
Memory Type : DDR
Memory Speed : 266
Question : My Motherboard does not repor the XP2400+ correctly. It only
states a 2000Mhz prozessor. On me first reporting this I received some
incoherent gibberish from a person who had no idea what board he/she was
talking about...not helpfull at all.brI did reply to the email adress from
which I received the "answer" but haven't heard anything for a week. Thus
I'm forced to use this way, again, and am increasingly questioning my
reasons to stick with Gigabyte through my last four MB-changes. Custumer
support has noticeable slacked in the last year...brbr
Soucre : http://tw.giga-byte.com/Motherboard/...ce/checkUs.asp
Translated it tells me to:
Upgrade BIOS (were to?)
Connect 12V Pin to Mainboard (Mainboard does'nt support this
Fumble with CLK_SW (doesn't make any sense as stated above)
For Athlon XP: Set FSB speed 133, 166, 200 (board doesn't support this)
For PentiumIV:Set FSB speed 400-800 (wow, what a great board I've bought...)
Then follows is a copy of the form I filled at the Website...
This went from stupid to automated...progress
Does Gigabyte still employ support staff?
Greetings