Sorry, I meant Robert...

"Mercury" wrote in message
...
Happy NY George.

People often come here and have a moan that asus support is not what it
should be and get many responses.

Often also people come up with the analogy that they expect support just
as they would from Ford or many other large companies...

There are failings in these analogies. An issue with a motherboard is like
an issue with the engine in a car. Ordinary consumers are on their own if
they want to build a hot rod and replace the stock engine or add a
supercharger.

Invariably, people such as youself are told that if they come here with an
open mind, detail the problem / history / symptoms and hardware they may
well solve their issue.

That is my advice: Start again with the details, and don't bother asus -
they get spammed hugely. You might have to RMA, but if you work through
things systematically, you are more likely to sail straight through. There
are few motherboard manufacturers that can afford the staff to provide the
level of service you and others want - those that do include the cost for
the service in the product & that is why asus (and others) produce high
quality products at *competitive* prices. You can always pay more next
time.

Granted, there are times when some motherboards are a lot more difficult
to stabalise than others, but then that is a really big story.


"Robert Megee" wrote in message
...
My system has a P4C800 deluxe mb. I'm running XP-pro with an 120gig
hd and a GeForce 5700 128 agp card. I started out with 2 512mb sticks
of DDR-400 (pc3200) Kingston memory. Shortly after I got this system
up and running, I started having problems. Lock-ups, various crashes
and such. Finally it crashed hard.
Well, I started over. This time I couldn't finish the XP install.
Each time at the end of formatting the drive, it would tell me that
the drive was corrupt.
Good enough, I tried a different hd. Same problem. And I was able to
format and install the original hd on a different system. Conclusion,
it wasn't the harddrive.
A search of the internet hinted at a possible memory problem.
Specifically the dual-channel mode. Well, I pulled one of the sticks
and every thing worked properly. I've since tested this with a more
powerful power supply, and I even sent the memory back to Kingston
to have it tested. (oh, was able to test it myself with memtest and
it ran for 48hours with no errors) I even tried a different video
card. (that is the only add-in card in the system.)
The only thing that hasn't been changed is the motherboard.
I contacted Asus and they gave me a couple of bios settings to try
which didn't help.
I asked Asus to send me a new motherboard (I offered to provide a
credit card for them to charge against till I could get the old one
back)
Since then inspite of 4 follow-up email, I've heard nothing. This has
been several weeks.
I've been reading the advice here and have gotten a couple of new
ideas. (disable legacy usb; install one stick, get it's settings, add
the second stick and set them manually)
But I would still like to know how to get some response from Asus.
Anyone know how?

thanks,
Robert Megee