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Old January 13th 16, 03:24 AM posted to comp.periphs.printers
Peter Jason
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Posts: 160
Default Toshiba wont 'scan to file' after Win10 upgrade.

On Mon, 11 Jan 2016 14:42:27 +1100, Peter Jason wrote:

Help, Peter


Thanx to all. The Printer/scanner is a
TOSHIBA e-STUDIO2309A
a multifunctional monochrome Fax/Scanner/Printer connected to the
Win10pro computer with a Cat5 IP cable.

The printer worked OK, and the scanner worked OK too, but only on Win7
ult.

I hustled a fix from Toshiba because it's still under warranty and all
that was required was the insertion of the User name & password used
for Win10pro into the scan setup fields in the TopAccess. These
passwords were not required for Win7, and the screen the specifically
noted that the user/password could be left blank if desired.

The local agents were no help and were under the impression that a
"Windows10 patch" was required.

I have survived to tell thee!