I started using Ebuyer a few months ago - ironically, I first checked them
out after reading all the complaints about them in this NG. My dozen or so
orders have all been delivered correctly and on time with no issues
whatsoever.

Yesterday, however, I had my first chance to find out what their
notoriously
bad customer service was like. I'd ordered about six different items,
mainly
cables, total £35. But one of the cables was missing (a crossover cable,
which typically was the one I needed most urgently). It was included on
the
packing note, so it was definitely missing and not just arriving in a
different shipment - as Ebuyer's deliveries sometimes do.

Now, the cable was only actually worth £1, but I wanted to see just how
Ebuyer would handle it and if they would live up to their bad reputation.
So
I raised an Enote yesterday afternoon and expected a long wait for a
reply.

At 07:49 this morning I received the reply, apologising for the mistake
and
informing that me a replacement cable was going to be sent out ASAP. I
then
received an email at 13:00 saying that the cable had been dispatched.

So, is this an isolated case of good service (maybe because it was only a
£1
cable) or have Ebuyer improved over the last few months?

SLP


I found E-buyer the same way good old ebuyerdotcon must have done wonders
for their sales, I have placed over 100 orders since with very few problems,
the odd delivery arrives late, for which they always refund carriage now and
then a missing item, always replaced without fuss.

A couple of weeks ago they changed the deliveries, no next day available, I
called expecting hours on hold, spoke to a lady inside 2 minutes who
apologised and explained that it was due to the amount of sales and only a
temporary measure while they trained new staff, having explained that I was
desperate for part of the order she arranged a next day delivery at no extra
cost.

Even the RMAs are being sorted faster, by last batch of returns, probably
about 15 items in total were all sorted and refunded within 3 days.

I have no hesitation in recommending them.