"John Doe" wrote in Have you tried
troubleshooting that?


No. I am not experienced at PC troubleshooting. I welcome any
troubleshooting steps you recommend. If you would please give me
step-by-step directions, as I'm not an expert like you people on this group.
For the reason of your expertise I have come to this group.

I'd appreciate your help. I want to keep the software if possible. Any
suggestions?

Hank