On Wed, 15 Dec 2004 23:38:22 GMT, "Stephen"
wrote:

Ebuyer has appalling customer service standards.

Firstly I'll state that in the past I've ordered from Ebuyer and not had a
problem as the items have always arrived on time.

But now I need their customer services there's a huge problem as I've found
out to my cost. Basically it seems to me there's no customer services at
Ebuyer or if there is they're totally ignorant by ignoring my attempts to
contact them on that crap e-notes system. They haven't had the common
decency to reply to me.
snipped .....

I have a similar problem ..Ordered an item a wek ago,selected Standard
Delivery and was due to recieve it on 15/12 ...Tracking showed it to be
due for despatch on 14/12 and it did arrive by City Link on 15/12 as
expected ...Seems that Standard Delivery items get delayed then still get
sent by Next Day Delivery so they arrive on the chosen date...... I sent
an e-mnote to Ebuyer to clarify why they do this and all I got was a reply
saying something like .".I see you order has been depatched
....goodbye"...When I responded by asking for further clarification I got
this .

" Due to the upturn in our order volumes we are currently experiencing a
1-2 day backlog on our
Standard - Super saver delivery orders and some Priority service orders.
Our dispatch teams are
working round the clock to clear these backlogs and we are currently
recruiting to relieve and
balance the extra workload. We expect to have the current volumes under
control very shortly ".

I give up....
Stuart
---------

Remove YOURPANTS before E-mailing Me