Oscar wrote:
R D S wrote:
Fat Freddy's Cat wrote:
"Phöènix" mindyouownbusiness wrote in message
...

[snip ignorant sarcasm and brainwave marketing suggestions]


Seriously your friend made a mistake, it happens, but why should 6
weeks after they bought it ebuyer refund them? It's not an on-line
thing, if you bought a car battery from Halfords and tried to take it
back 6 weeks later because it didn't fit your car would they? not
without a big fuss I suspect.

Your a little mistaken in your response. I had written that it was their own
fault as they had been naive and a little ignorant despite my attempt at
warning them. You're post suggests some impression that they or I felt they
had some rights in this respect.

I think it is a shame that Ebuyer did not feel able to use a little more
discretion as they could have suggested a compromise re-stocking fee and
would have sold a more expensive item and gained a long term customer and
further recommendations.

They informed Ebuyer a couple of days after christmas. This was probably at
most only 10 or 12 working days after they recieved the item, so 6 weeks is
a bit misleading. They have been corresponding but at no time did Ebuyer say
they could return the item as "incorrect item ordered" and pay a restocking
fee.

I know our feline contributor decided to read his own inference into my
statement of assumed fact about the restocking fee but that is only for his
own nefarious motives.

BTW, not that it is relevant, but I suspect you may be wrong about the car
battery in many cases. It's called managers discretion and many use it to
keep customers happy and retain their custom.