Mike Redrobe wrote:
Phöènix wrote:
...twenty days after purchase ...
asked if they can return this unopened item at their own cost and
purchase the next model up (for around £180) instead.
They have not received a helpful response.
Let me guess, they used enotes?
ebuyer have an automated returns page - not enotes.
http://makeashorterlink.com/?Q14923657
If you use the right tool, you'll get better results...
Thanks, I have passed that on.
Looks to me as if they will probably have to take a hit on the re-stocking
fee in which case they will go elsewhere for the replacement and steer well
clear of EB in future. Similar reaction to many people new to online buying
I guess.