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Old February 8th 04, 01:11 PM
Phöènix
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Mike Redrobe wrote:
Phöènix wrote:

...twenty days after purchase ...


asked if they can return this unopened item at their own cost and
purchase the next model up (for around £180) instead.

They have not received a helpful response.


Let me guess, they used enotes?
ebuyer have an automated returns page - not enotes.

http://makeashorterlink.com/?Q14923657

If you use the right tool, you'll get better results...


Thanks, I have passed that on.

Looks to me as if they will probably have to take a hit on the re-stocking
fee in which case they will go elsewhere for the replacement and steer well
clear of EB in future. Similar reaction to many people new to online buying
I guess.