Phöènix wrote:

...twenty days after purchase ...

asked if they can return this unopened item at their own cost and
purchase the next model up (for around £180) instead.

They have not received a helpful response.

Let me guess, they used enotes?
ebuyer have an automated returns page - not enotes.

http://makeashorterlink.com/?Q14923657

If you use the right tool, you'll get better results...

--
Mike