She probably has the "download from server" options turned off.
1.. On the Tools menu, click Accounts.
2.. Click the e-mail account, and then click Properties.
3.. Click the Advanced tab, and then de-select Leave a copy of messages on
See if that works...
"Richard" wrote in message
My mom has a weird problem with her OE 5.0. When she deletes email, then
even cleans out the deleted items folder, some of those emails come back,
showing 'unopened' (it downloads them)
She has Win 98, Outlook Express 5