All good points, but my recent experience with Sears was terrible! They had
a lawn mower on sale on the website. Went into the store. Surprise, didn't
have any in stock, but did have a more expensive model. Sales person went
into their system. Not one in all of Central Florida.

Then he shared with me that they had NEVER stocked that model and that when
people asked for it they always pushed the more expensive model.

Tom

"RoxRanger" wrote in message
news:gcemf.4666$605.1305@trndny09...
Unfortunately, I'm inclined to agree with Sparky. Debit transactions are
not as clearly "protected" as credit transactions. However, this doesn't
mean you shouldn't push your bank to get the money back (I believe there
are clear rules about non-delivery of merchanise!).

As an aside, I have long since lost any patience for this kind of behavior
on the part of computer companies. This transaction should be no more
complicated than purchasing a toaster from Sears. If Dell, or any other
computer company suggests otherwise, take your business elsewhere forever.
Computers have long since become commoditized items, and you should be
able to get prompt service without BS.

A suggestion: If there's a reputable computer chain in your area
(Microcenter comes to mind), take the money from your Dell fiasco and go
buy a notebook from them. If anything goes wrong, they'll give you
immediate satisfaction - trust me; I know of what I speak!