"Agent_C" wrote in message
...
On Mon, 26 Oct 2009 13:47:50 -0000, "Jef Roe"
wrote:

Dell moved their phone support to the far east to reduce costs.
Unfortunately the operatives DO read from a script with their proposed
recommendations and they do go offline when they need assistance from
higher
quarters.

I don't doubt any of that, but it's not the point.

A_C

yes it is when you have paid £150 for the service.