Well, Monday they're going to have to rediagnose the machine. Is
there anything I could do before I do before that to correct the
situation? It will load windows in the VGA mode, so I suspect a
driver issue. As far as trusting a symantec tech, I had pretty much
run out of things to try and it was either spend $60 more or forget
the $ we paid for the software. And thankfully it's not my box.

Tried a system restore to a date prior to the install? Or to the "help" from
Symantec? Or a driver rollback?