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Got replacement PNY card
Took about a month, but finally got my replacement TI4200 from PNY Verto.
Does not look like the same card, but looks ok. New card, with new docs and CD. Not bad. |
"Fred" wrote in news:bJKub.3454$gU2.35
@bignews6.bellsouth.net: Took about a month, but finally got my replacement TI4200 from PNY Verto. Does not look like the same card, but looks ok. New card, with new docs and CD. Not bad. My PNY story: Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe (Their website clearly states a 5-year warranty on graphics cards) and got an RMA. I sent the card back to them. A week later, DHL are at my door with a parcel from PNY. There's a note explaining that they no longer produce the Ti4200, and a retail boxed FX5600 in the box. I really just felt the need to share. |
m wrote in
: "Fred" wrote in news:bJKub.3454$gU2.35 @bignews6.bellsouth.net: Took about a month, but finally got my replacement TI4200 from PNY Verto. Does not look like the same card, but looks ok. New card, with new docs and CD. Not bad. My PNY story: Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe (Their website clearly states a 5-year warranty on graphics cards) and got an RMA. I sent the card back to them. A week later, DHL are at my door with a parcel from PNY. There's a note explaining that they no longer produce the Ti4200, and a retail boxed FX5600 in the box. I really just felt the need to share. Sorry. Should read "FX5600Ultra". |
On Wed, 19 Nov 2003 17:45:55 GMT, "Robert Pendell"
scribbled: Heh. Lucky you. Some companies are not so generous. MSI, for instance, seems to have no shortage of Ti4600 8x's... damn. -Slash -- "Ebert Victorious" -The Onion |
On Wed, 19 Nov 2003 17:04:52 +0000,
m said... "Fred" wrote in news:bJKub.3454$gU2.35 @bignews6.bellsouth.net: Took about a month, but finally got my replacement TI4200 from PNY Verto. Does not look like the same card, but looks ok. New card, with new docs and CD. Not bad. My PNY story: Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe (Their website clearly states a 5-year warranty on graphics cards) and got an RMA. I sent the card back to them. A week later, DHL are at my door with a parcel from PNY. There's a note explaining that they no longer produce the Ti4200, and a retail boxed FX5600 in the box. I really just felt the need to share. First of all, PNY apparently treats its European customers better than its US customers. Our lifetime warranty is defined as follows: "Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product." So depending when you buy your card, your warranty may only be a few weeks or months, especially when considering how quickly video chipset technology evolves. OK, here's my PNY story: I currently have a 5 month old FX5200 with a really loud fan (the card itself is working fine). I call up PNY to ask if they can send me a new fan - they won't. They will only replace the entire card - that's their policy. They don't want end users messing with components on the card. I can understand that reasoning, so I agree to send the whole card. So I start the RMA process: name, address, etc. During this I find out that it will take at least two weeks to get the new card AFTER they have received mine. I can't afford to have my system down for two weeks or more, so I ask about cross-shipment. No problem, PNY just needs my credit card number, which is a standard practice for cross-shipment, so I reach for my credit card. Oh yeah, and there's a charge of $30.00 to cross-ship! That's company policy. PNY wants $30.00 to keep my CC # on file for the few days it will take to get my card. It doesn't cost PNY anything to hold my CC #. I have NEVER heard of any company charging for cross-shipment. So those are my choices: 1) Send them my card, and have to buy another video card for my system for the (at least) two weeks it takes for them to send me a replacement, or 2) Pay them $30.00 to cross-ship the replacement for their defective product. I told them to cancel the RMA, and told the tech I was dealing with (who was cool about the whole thing, BTW) to pass it on to the powers-that-be at PNY that their policies just lost them a customer. Actually, two customers, as I have a friend who is shopping for a video card. He is now steering clear of PNY. I felt the need to share, as well. Joe |
Actually, that is not what the warranty says in my PNY manaul.
Exact text out of manual: =[ BEGIN WARRANTY TEXT ]= PNY's Lifetime Replacement Warranty PNY Technologies, Inc. ("PNY"), manufacturer of your newly purchased PNY graphics card (the "product"), warrants the product to be free from defects in materials and workmanship for the life of the product as sold to the original purchaser ("purchaser"), subject to all the terms and conditions hereunder. This warranty is not assignable. PNY's sole obligation under this warranty is to replace the product with like or similar product. This warranty applies only on the condition that the product has been installed, maintained and operated under conditions of normal use and in accordance with the installation guide provided herewith. The provisions of this warranty shall not apply if, in PNY's judgment, the product has been subject to misuse or neglect, improper installation, damaged in an accident, or repaired or altered in any way that adversely affects its performance or reliability. THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR TITLE AGAINST INFRINGEMENT, WHICH OTHER WARRANTIES ARE EXPRESSLY EXCLUDED AND DISCLAIMED. PNY SHALL NOT BE LIABLE FOR LOSS OF PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH PURCHASER MAY SUSTAIN, EVEN IF PNY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES. IN NO EVENT SHALL PNY'S LIABILITY EXCEED THE PURCHASE PRICE OF THE DEFECTIVE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THIS WARRANTY SHALL NOT BE EXTENDED, ALTERED OR VARIED EXCEPT BY A WRITTEN INSTRUMENT DULY SIGNED BY PNY. Warranty coverage requires proof of purchase documentation evidencing the date of purchase (sales receipt or invoice). To obtain warranty service, phone PNY at 1-888-316-1193. =[ END WARRANTY TEXT ]= Just the same, I saw what you were talking about when I looked up the warranty information for the Verto line of cards on the website. It must of been recent though since the book that I got it from was (c)2002 and the CD which the text was extracted has a newer PDF manual with the same warranty text as above. The cd that I got was for the Verto Geforce FX line of cards in case you were wondering. When I got the card, there were no cables. Just the card, a manual and a CD for the GeForce FX line of cards. Anyways, I will hold them to the book in hand rather than what the site may say if the card ever dies on me. -- Robert Pendell "Joe Bleaux" wrote in message t... On Wed, 19 Nov 2003 17:04:52 +0000, m said... "Fred" wrote in news:bJKub.3454$gU2.35 @bignews6.bellsouth.net: Took about a month, but finally got my replacement TI4200 from PNY Verto. Does not look like the same card, but looks ok. New card, with new docs and CD. Not bad. My PNY story: Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe (Their website clearly states a 5-year warranty on graphics cards) and got an RMA. I sent the card back to them. A week later, DHL are at my door with a parcel from PNY. There's a note explaining that they no longer produce the Ti4200, and a retail boxed FX5600 in the box. I really just felt the need to share. First of all, PNY apparently treats its European customers better than its US customers. Our lifetime warranty is defined as follows: "Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product." So depending when you buy your card, your warranty may only be a few weeks or months, especially when considering how quickly video chipset technology evolves. OK, here's my PNY story: I currently have a 5 month old FX5200 with a really loud fan (the card itself is working fine). I call up PNY to ask if they can send me a new fan - they won't. They will only replace the entire card - that's their policy. They don't want end users messing with components on the card. I can understand that reasoning, so I agree to send the whole card. So I start the RMA process: name, address, etc. During this I find out that it will take at least two weeks to get the new card AFTER they have received mine. I can't afford to have my system down for two weeks or more, so I ask about cross-shipment. No problem, PNY just needs my credit card number, which is a standard practice for cross-shipment, so I reach for my credit card. Oh yeah, and there's a charge of $30.00 to cross-ship! That's company policy. PNY wants $30.00 to keep my CC # on file for the few days it will take to get my card. It doesn't cost PNY anything to hold my CC #. I have NEVER heard of any company charging for cross-shipment. So those are my choices: 1) Send them my card, and have to buy another video card for my system for the (at least) two weeks it takes for them to send me a replacement, or 2) Pay them $30.00 to cross-ship the replacement for their defective product. I told them to cancel the RMA, and told the tech I was dealing with (who was cool about the whole thing, BTW) to pass it on to the powers-that-be at PNY that their policies just lost them a customer. Actually, two customers, as I have a friend who is shopping for a video card. He is now steering clear of PNY. I felt the need to share, as well. Joe |
You have posted something different than I got in my new FX 5900 box (USA),
and PNY website. "Robert Pendell" wrote in message link.net... Actually, that is not what the warranty says in my PNY manaul. Exact text out of manual: =[ BEGIN WARRANTY TEXT ]= PNY's Lifetime Replacement Warranty PNY Technologies, Inc. ("PNY"), manufacturer of your newly purchased PNY graphics card (the "product"), warrants the product to be free from defects in materials and workmanship for the life of the product as sold to the original purchaser ("purchaser"), subject to all the terms and conditions hereunder. This warranty is not assignable. PNY's sole obligation under this warranty is to replace the product with like or similar product. This warranty applies only on the condition that the product has been installed, maintained and operated under conditions of normal use and in accordance with the installation guide provided herewith. The provisions of this warranty shall not apply if, in PNY's judgment, the product has been subject to misuse or neglect, improper installation, damaged in an accident, or repaired or altered in any way that adversely affects its performance or reliability. THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR TITLE AGAINST INFRINGEMENT, WHICH OTHER WARRANTIES ARE EXPRESSLY EXCLUDED AND DISCLAIMED. PNY SHALL NOT BE LIABLE FOR LOSS OF PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH PURCHASER MAY SUSTAIN, EVEN IF PNY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES. IN NO EVENT SHALL PNY'S LIABILITY EXCEED THE PURCHASE PRICE OF THE DEFECTIVE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THIS WARRANTY SHALL NOT BE EXTENDED, ALTERED OR VARIED EXCEPT BY A WRITTEN INSTRUMENT DULY SIGNED BY PNY. Warranty coverage requires proof of purchase documentation evidencing the date of purchase (sales receipt or invoice). To obtain warranty service, phone PNY at 1-888-316-1193. =[ END WARRANTY TEXT ]= Just the same, I saw what you were talking about when I looked up the warranty information for the Verto line of cards on the website. It must of been recent though since the book that I got it from was (c)2002 and the CD which the text was extracted has a newer PDF manual with the same warranty text as above. The cd that I got was for the Verto Geforce FX line of cards in case you were wondering. When I got the card, there were no cables. Just the card, a manual and a CD for the GeForce FX line of cards. Anyways, I will hold them to the book in hand rather than what the site may say if the card ever dies on me. -- Robert Pendell "Joe Bleaux" wrote in message t... On Wed, 19 Nov 2003 17:04:52 +0000, m said... "Fred" wrote in news:bJKub.3454$gU2.35 @bignews6.bellsouth.net: Took about a month, but finally got my replacement TI4200 from PNY Verto. Does not look like the same card, but looks ok. New card, with new docs and CD. Not bad. My PNY story: Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe (Their website clearly states a 5-year warranty on graphics cards) and got an RMA. I sent the card back to them. A week later, DHL are at my door with a parcel from PNY. There's a note explaining that they no longer produce the Ti4200, and a retail boxed FX5600 in the box. I really just felt the need to share. First of all, PNY apparently treats its European customers better than its US customers. Our lifetime warranty is defined as follows: "Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product." So depending when you buy your card, your warranty may only be a few weeks or months, especially when considering how quickly video chipset technology evolves. OK, here's my PNY story: I currently have a 5 month old FX5200 with a really loud fan (the card itself is working fine). I call up PNY to ask if they can send me a new fan - they won't. They will only replace the entire card - that's their policy. They don't want end users messing with components on the card. I can understand that reasoning, so I agree to send the whole card. So I start the RMA process: name, address, etc. During this I find out that it will take at least two weeks to get the new card AFTER they have received mine. I can't afford to have my system down for two weeks or more, so I ask about cross-shipment. No problem, PNY just needs my credit card number, which is a standard practice for cross-shipment, so I reach for my credit card. Oh yeah, and there's a charge of $30.00 to cross-ship! That's company policy. PNY wants $30.00 to keep my CC # on file for the few days it will take to get my card. It doesn't cost PNY anything to hold my CC #. I have NEVER heard of any company charging for cross-shipment. So those are my choices: 1) Send them my card, and have to buy another video card for my system for the (at least) two weeks it takes for them to send me a replacement, or 2) Pay them $30.00 to cross-ship the replacement for their defective product. I told them to cancel the RMA, and told the tech I was dealing with (who was cool about the whole thing, BTW) to pass it on to the powers-that-be at PNY that their policies just lost them a customer. Actually, two customers, as I have a friend who is shopping for a video card. He is now steering clear of PNY. I felt the need to share, as well. Joe |
On Wed, 19 Nov 2003 22:47:14 -0600, Joe Bleaux wrote:
First of all, PNY apparently treats its European customers better than its US customers. Our lifetime warranty is defined as follows: "Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product." So depending when you buy your card, your warranty may only be a few weeks or months, especially when considering how quickly video chipset technology evolves. I think I'll stick to the 3-5 year warranty products.... :) Read the rest of your story, that SUCKS... A backup system (extra parts) is always handy. -- Remember when real men used Real computers!? When 512K of video RAM was a lot! Death to Palladium & WPA!! |
On Wed, 19 Nov 2003 17:09:15 +0000, m wrote:
Same problem - Ti4200 gone tits up within a year. I contacted PNY Europe (Their website clearly states a 5-year warranty on graphics cards) and got an RMA. I sent the card back to them. A week later, DHL are at my door with a parcel from PNY. There's a note explaining that they no longer produce the Ti4200, and a retail boxed FX5600 in the box. I really just felt the need to share. Sorry. Should read "FX5600Ultra". I was about to say you got a semi "downgrade", but now you have a decent replacement. Actually, myself and 2 others helped this guy replace his dead Ti4200. He had bought a COmpUSA-built gaming system with the TI4200, which failed about 6months in age... the had replaced it with a GF-5200. He noted that there was some noticable loss of performance... but wasnt sure since he JUST GOT IT. We told him about how he NEEDS to have an 5600 ultra to have an "EQUAL OR BETTER" product replacement. Thats the KEY, it cant be WORSE than what your paid for. But CompUSA went with the logic "5200 = better than 4200"... make sense, but they don't know **** about computers. We gave him links showing that ONLY the 5600U was equal or faster... it took a few visits to the store, but the manager went with it and replaced him properly... He HAD proof of what his true replacement was... either another TI4200 or something equal or faster. -- Remember when real men used Real computers!? When 512K of video RAM was a lot! Death to Palladium & WPA!! |
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