Savastore returns. Any feedback appreciated.
They have had my Lacie D" external HDD for 10 days now and although it was
acknowledged as received there has been no further action. The tracking page still says status unknown and they do not reply to e-mails sent to customer services. Have I just lost £200++ or will they sometime replace the item. Any help and advice much appreciated. Regards Stryker |
On 25/02/2005 Stryker wrote:
They have had my Lacie D" external HDD for 10 days now and although it was acknowledged as received there has been no further action. The tracking page still says status unknown and they do not reply to e-mails sent to customer services. Have I just lost £200++ or will they sometime replace the item. Any help and advice much appreciated. Do they give any indication on their web site as to how long returns take to process? Dabs say 6 weeks and that's how long they took when I returned a defective XcCube. It's appalling 'service' but I get the impression these bigger companies all treat their customers like pieces of poo. -- Jeff Gaines Posted with XanaNews 1.17.2.7 |
"Jeff Gaines" wrote in message ... On 25/02/2005 Stryker wrote: They have had my Lacie D" external HDD for 10 days now and although it was acknowledged as received there has been no further action. The tracking page still says status unknown and they do not reply to e-mails sent to customer services. Have I just lost £200++ or will they sometime replace the item. Any help and advice much appreciated. Do they give any indication on their web site as to how long returns take to process? Dabs say 6 weeks and that's how long they took when I returned a defective XcCube. It's appalling 'service' but I get the impression these bigger companies all treat their customers like pieces of poo. -- Jeff Gaines Posted with XanaNews 1.17.2.7 Thanks for the response Jeff No indication of any kind other than to say that they may need to ask questions before authorising a replacement. Stryker |
Do they give any indication on their web site as to how long returns
take to process? Dabs say 6 weeks and that's how long they took when I returned a defective XcCube. It's appalling 'service' but I get the impression these bigger companies all treat their customers like pieces of poo. According to some people on this group, you're better off with them because they have a nice website and don't operate from a single industrial site in some small poxy town in Worcestershire. |
On 26/02/2005 Jeremiah Harbottle wrote:
According to some people on this group, you're better off with them because they have a nice website and don't operate from a single industrial site in some small poxy town in Worcestershire. I'm not going there :-)) -- Jeff Gaines Posted with XanaNews 1.17.2.7 |
I'm not going there :-))
I wouldn't. Bromgsrove is a place of the Dead. :-) |
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