Lame Overclockers.co.uk
 

I've many ordered Chieftec cases from this company in the past and
today I decided to fit 2 extra drives in my last 2 of 5-1/4 bays of my
Full Tower Chieftec DA-01W.

Now for some reason Chieftec make a 6 bay Full Tower but only supply
*4* sets of guide rails.

So I needed another 2 sets of plastic guide rails to use the last 2
bays.

I phoned my supplier of course.
Did Overclockers.co.uk want to know? Of course not.
They actually said to me over the phone that 'they could order them,
but won't'.

So much for customer service!

Well, they may have just lost our company as a customer...

I contacted the Chieftec UK Distributor 'Express Hardware' and they
were 'shocked' at Overclockers attitude.
They said they'd send a free set of guide rails in the post today.

Hopefully this article will be archived by Google and help others
trying to get full support for their purchase.

I've just placed an order with Overclockers.co.uk, surely they can't
screw up a pack of RAMsinks....

"Anton Gysen" wrote in
message ...
I've just placed an order with Overclockers.co.uk, surely they can't
screw up a pack of RAMsinks....

Ordered a HDD and a few IDE cables from them, no problems at all :) They
both came next day by Special Delivery.

On Fri, 10 Sep 2004 14:00:21 +0100, "Mutley" wrote:


"Anton Gysen" wrote in
message ...
I've just placed an order with Overclockers.co.uk, surely they can't
screw up a pack of RAMsinks....

Ordered a HDD and a few IDE cables from them, no problems at all :) They
both came next day by Special Delivery.

Wow!

That unique and special service you got from them certainly more than
compensates for all the ****ty things one hears about this company.

"Stuart Halliday" wrote in message
om...
I've many ordered Chieftec cases from this company in the past and
today I decided to fit 2 extra drives in my last 2 of 5-1/4 bays of my
Full Tower Chieftec DA-01W.

Now for some reason Chieftec make a 6 bay Full Tower but only supply
*4* sets of guide rails.

So I needed another 2 sets of plastic guide rails to use the last 2
bays.

I phoned my supplier of course.
Did Overclockers.co.uk want to know? Of course not.
They actually said to me over the phone that 'they could order them,
but won't'.

So much for customer service!

Well, they may have just lost our company as a customer...

I contacted the Chieftec UK Distributor 'Express Hardware' and they
were 'shocked' at Overclockers attitude.
They said they'd send a free set of guide rails in the post today.

Hopefully this article will be archived by Google and help others
trying to get full support for their purchase.

Overclockers Uk & aftersales service don't belong in the same sentence.

"Stuart Halliday" wrote in message
om...
I've many ordered Chieftec cases from this company in the past and
today I decided to fit 2 extra drives in my last 2 of 5-1/4 bays of my
Full Tower Chieftec DA-01W.

Now for some reason Chieftec make a 6 bay Full Tower but only supply
*4* sets of guide rails.

So I needed another 2 sets of plastic guide rails to use the last 2
bays.

I phoned my supplier of course.
Did Overclockers.co.uk want to know? Of course not.
They actually said to me over the phone that 'they could order them,
but won't'.

So much for customer service!

Well, they may have just lost our company as a customer...

I contacted the Chieftec UK Distributor 'Express Hardware' and they
were 'shocked' at Overclockers attitude.
They said they'd send a free set of guide rails in the post today.

Hopefully this article will be archived by Google and help others
trying to get full support for their purchase.

You were shocked that they don't supply drive rails that the manufacturer
doesn't deem worth supplying as standard, and you think it lame that they
don't carry something in stock as a spares item that maybe 4 or 5 people out
of a hundred owners might use? Hmm.... Seeing as how you've ordered 'many'
of the cases in the past and have only just noticed the number of drive
rails supplied, wouldn't that also indicate how infrequently all 6 bays are
filled? No real shock then that Overclockers.co.uk don't think it's worth
stocking them.

"A clever name" wrote:
[overclockers.co.uk]

You were shocked that they don't supply drive rails that the manufacturer
doesn't deem worth supplying as standard, and you think it lame that they
don't carry something in stock as a spares item that maybe 4 or 5 people out
of a hundred owners might use? Hmm.... Seeing as how you've ordered 'many'
of the cases in the past and have only just noticed the number of drive
rails supplied, wouldn't that also indicate how infrequently all 6 bays are
filled? No real shock then that Overclockers.co.uk don't think it's worth
stocking them.

So you think the fact that told the OP that "they could order them,
but won't" is perfectly acceptable? I don't.

I should add to all this overclockers bashing that I've bought from
them on a couple of occasions and everything has been good. I've never
had cause to make any unusual requests or make a return though.


Tim
--
Guns Don’t Kill People, Rappers Do.

In article , "Tim Auton"
pSexWithoutTheY says...
snip
So you think the fact that told the OP that "they could order them,
but won't" is perfectly acceptable? I don't.

They're probably only available at a silly price, so they don't carry
stock, and they don't do special orders. Seems reasonable enough (I
know I'm making assumptions, but I think you are too).

Rob Morley wrote:
In article , "Tim Auton"
says...
snip
So you think the fact that told the OP that "they could order them,
but won't" is perfectly acceptable? I don't.

They're probably only available at a silly price, so they don't carry
stock, and they don't do special orders. Seems reasonable enough (I
know I'm making assumptions, but I think you are too).

Perhaps, but customer service isn't just about what you do but also
how you do it. Saying "we could do it but we won't" is, at best, a
very poor way of relaying your company policy. "Unfortunately we don't
supply that part, I suggest you contact the manufacturer directly." is
a much, much better way of getting the same information across.

It's not their policy (assuming not supplying that part is part of
their policy) that I find a problem, it's the delivery of the message.
I don't know exactly what was said of course, but overclockers gave
Stuart Halliday (the OP) the impression that they simply couldn't be
arsed to help him out. That's a glaring customer service failure.


Tim
--
Guns Don’t Kill People, Rappers Do.

In article , "Tim Auton"
pSexWithoutTheY says...
Rob Morley wrote:
In article , "Tim Auton"
says...
snip
So you think the fact that told the OP that "they could order them,
but won't" is perfectly acceptable? I don't.

They're probably only available at a silly price, so they don't carry
stock, and they don't do special orders. Seems reasonable enough (I
know I'm making assumptions, but I think you are too).

Perhaps, but customer service isn't just about what you do but also
how you do it. Saying "we could do it but we won't" is, at best, a
very poor way of relaying your company policy. "Unfortunately we don't
supply that part, I suggest you contact the manufacturer directly." is
a much, much better way of getting the same information across.

It's not their policy (assuming not supplying that part is part of
their policy) that I find a problem, it's the delivery of the message.
I don't know exactly what was said of course, but overclockers gave
Stuart Halliday (the OP) the impression that they simply couldn't be
arsed to help him out. That's a glaring customer service failure.

I don't think they sell themselves on customer service (although I've
always found their people pleasant and helpful enough) but on stock and
prices - you pays your money and you takes your choice. ebuyer also
seem to have a pretty poor record of customer service if you're to
believe that Usenet posts about them are representative, but people keep
using them because they're cheap and they have stock. You'll always get
the odd disatisfied customer shouting about how crap some suppliers are,
but I'm sure that plenty of people are adequately satisfied with their
service, and will continue to appreciate the value that they offer.
OTOH I tend to believe that Watford, Scan and Dabs are crap - maybe I'm
just biased. :-) As for Eclipse in Coventry ...