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Dead computer?
Computer in question had a problem when it last ran... Computer froze and
the only way they could shut it down was to unplug it. When they tried to power it up again, nothing would happen. They took it to the person who built it who proclaims, it's fried. She got it back from him (minus the power supply because he says that's what fried). I said I would look at it. So I put in a power supply. The cpu fan runs but nothing else on power up (power light on case lights up). In order to shut it down, you have to either unplug the power supply or turn the power supply off (it has a switch). My question is.... did this thing fry MY power supply now (the power supply fan runs)? Or, is there another motherboard problem that is causing nothing else to power up (CD-Rom, hard drive, floppy) nothing initializes. Could that be because the motherboard is dead and the BIOS is not going through post? No beeps, nothing when you try to power up. My knowledge of the system is limited, it is a homebuilt with a Pentium II CPU. Motherboard has 3 ISA slots, 4 PCI Slots and 1 AGP Slot. No markings on the motherboard, it has an Intel controller. I know I'm not offering much info here, but any thoughts are greatly appreciated. Much thanks. Patty |
Sometime on, or about Fri, 28 Jan 2005 15:59:48 -0500, Patty wrote:
Computer in question had a problem when it last ran... Computer froze and the only way they could shut it down was to unplug it. When they tried to power it up again, nothing would happen. They took it to the person who built it who proclaims, it's fried. She got it back from him (minus the power supply because he says that's what fried). I said I would look at it. So I put in a power supply. The cpu fan runs but nothing else on power up (power light on case lights up). In order to shut it down, you have to either unplug the power supply or turn the power supply off (it has a switch). My question is.... did this thing fry MY power supply now (the power supply fan runs)? Or, is there another motherboard problem that is causing nothing else to power up (CD-Rom, hard drive, floppy) nothing initializes. Could that be because the motherboard is dead and the BIOS is not going through post? No beeps, nothing when you try to power up. My knowledge of the system is limited, it is a homebuilt with a Pentium II CPU. Motherboard has 3 ISA slots, 4 PCI Slots and 1 AGP Slot. No markings on the motherboard, it has an Intel controller. I know I'm not offering much info here, but any thoughts are greatly appreciated. Much thanks. Patty I had the same problem the other week and found out it was a fried CPU. If absolutely nothing happens when you start the system up (besides the fans) then suspect the CPU, RAM, motherboard or power supply. I think you've eliminated the power supply as the culprit. The only way I know is to start swapping the RAM and CPU, etc. until you narrow down the problem. Sam -- To mail me, please get rid of the BS first |
On Fri, 28 Jan 2005 13:34:03 -0800, Sam wrote:
I had the same problem the other week and found out it was a fried CPU. If absolutely nothing happens when you start the system up (besides the fans) then suspect the CPU, RAM, motherboard or power supply. I think you've eliminated the power supply as the culprit. The only way I know is to start swapping the RAM and CPU, etc. until you narrow down the problem. Sam Since I don't have any parts for a system like this (just helping out a friend) I don't have anything to swap. I did try reseating the RAM, let me tell you, this must be the cheapest motherboard ever made, I had a heck of a time getting the RAM to seat back in. Normally you push them in the slot and they snap lock. Not with these, they would not lock in and kept falling out. Finally, after much wiggling and pushing I got them to seat. I suspect there's many problems with this system. I'm going to suggest we just try to salvage what we can and put together a different system for her. Was just scrounging all my old parts, but don't have enough SIMMs to put anything together (have motherboard, CPU from an old 200Mhz system). I must explain here... computer is for a friend's stepmom who only uses it to balance her checkbook, play Reversi, and check email through AOL. She doesn't need a supersystem. She has very limited or no funds to buy a new computer. Anyone got some leftover EDO Simms laying around they don't need anymore? vbg Patty |
Patty wrote:
On Fri, 28 Jan 2005 13:34:03 -0800, Sam wrote: I had the same problem the other week and found out it was a fried CPU. If absolutely nothing happens when you start the system up (besides the fans) then suspect the CPU, RAM, motherboard or power supply. I think you've eliminated the power supply as the culprit. The only way I know is to start swapping the RAM and CPU, etc. until you narrow down the problem. Sam Since I don't have any parts for a system like this (just helping out a friend) I don't have anything to swap. I did try reseating the RAM, let me tell you, this must be the cheapest motherboard ever made, I had a heck of a time getting the RAM to seat back in. Normally you push them in the slot and they snap lock. Not with these, they would not lock in and kept falling out. That is often caused by the motherboard flexing under the pressure of trying to seat the RAM module. Finally, after much wiggling and pushing I got them to seat. I suspect there's many problems with this system. I'm going to suggest we just try to salvage what we can and put together a different system for her. Was just scrounging all my old parts, but don't have enough SIMMs to put anything together (have motherboard, CPU from an old 200Mhz system). I must explain here... computer is for a friend's stepmom who only uses it to balance her checkbook, play Reversi, and check email through AOL. She doesn't need a supersystem. She has very limited or no funds to buy a new computer. Anyone got some leftover EDO Simms laying around they don't need anymore? vbg Patty |
Patty wrote:
Computer in question had a problem when it last ran... Computer froze and the only way they could shut it down was to unplug it. When they tried to power it up again, nothing would happen. They took it to the person who built it who proclaims, it's fried. She got it back from him (minus the power supply because he says that's what fried). I said I would look at it. So I put in a power supply. The cpu fan runs but nothing else on power up (power light on case lights up). In order to shut it down, you have to either unplug the power supply or turn the power supply off (it has a switch). My question is.... did this thing fry MY power supply now (the power supply fan runs)? Or, is there another motherboard problem that is causing nothing else to power up (CD-Rom, hard drive, floppy) nothing initializes. Could that be because the motherboard is dead and the BIOS is not going through post? No beeps, nothing when you try to power up. My knowledge of the system is limited, it is a homebuilt with a Pentium II CPU. Motherboard has 3 ISA slots, 4 PCI Slots and 1 AGP Slot. No markings on the motherboard, it has an Intel controller. I know I'm not offering much info here, but any thoughts are greatly appreciated. Much thanks. Patty Just off hand I'd say either the processor is dead (and shorted) or the motherboard is and that's killing the 5 or 3.3 volt rails so that nothing electronic runs (but 12 volt may be up, or partially up, to spin the CPU and PSU fans). I'd first remove all PCI cards, if any, to see if one of them is the problem (unlikely, unfortunately). Try the hard drive on the PSU by itself to see if it spins up. Same with the CDROM. If they spin up, I.E. not dead, then it's either the CPU or motherboard. Pull the CPU and see if the hard drive/CDROM/floppy light up. It obviously won't boot but if they light then it's the CPU that's dead. If they still don't then it's likely the motherboard. |
On Fri, 28 Jan 2005 17:13:48 -0600, David Maynard wrote:
Just off hand I'd say either the processor is dead (and shorted) or the motherboard is and that's killing the 5 or 3.3 volt rails so that nothing electronic runs (but 12 volt may be up, or partially up, to spin the CPU and PSU fans). I'd first remove all PCI cards, if any, to see if one of them is the problem (unlikely, unfortunately). Try the hard drive on the PSU by itself to see if it spins up. Same with the CDROM. If they spin up, I.E. not dead, then it's either the CPU or motherboard. Pull the CPU and see if the hard drive/CDROM/floppy light up. It obviously won't boot but if they light then it's the CPU that's dead. If they still don't then it's likely the motherboard. Thanks for the suggestions, but as far as I'm concerned since the motherboard and CPU are so old (I figure 5-6 years) I'm not sure either would be easily replaceable even if I found out which it was that was failing. Turns out it's a Gigabyte GA686LX4 motherboard with a Pentium II 266 Mhz CPU. 32 MB RAM. As I said, she doesn't need much computer to do what she's doing. I'm figuring I've got an old 200 Mhz AT board and CPU in a case, just need a couple SIMMs, which I may be able to come with up since where I work has a number of old AT systems just sitting around unused. I figure with what we can come up with we can probably build her a similar system as what she had for no cost to her at all. Patty |
I learned the hard way to stop taking these old flakers
to raise. If you build her up a junker, it will fail too, and no doubt take down her tax records and retirement account, and she will blame you and haul the thing to the XBOX PRO-TEENS who will charge her $300 just to recover her data onto a floppy. You will be in to this for the rest of your life, plus lose a friend while trying to do her a favor. Tell her to buy a DELL, and get it going for her. If she says she is starving to death, and will have to go raise camels in the desert, just smile and say, "That sounds like fun, and you can send me an email about it on your new DELL." If she needs someone to complain too, she can call DELL tech-support. They specialize in little-old-lady ( LOL) Psycho-lology, and you can get your life back. johns |
Doors don't close. So they kept replacing doors. No one
noticed the foundation had collapsed. Does this sounds like your computer problem? Start at step one. We must first verify the foundation. This requires an inexpensive and ubiquitous 3.5 digit multimeter. No cheaper way around this solution. We must determine which of three power supply system components is dead OR determine the entire 'foundation' (power supply system) is working. Again, we need that meter so that this is verification is accomplished in but a few minutes (reading how to do it takes many time longer than the actual measuring task). Information in these previous posts report where to measure and what numbers to expect. In short, measure voltages on the red, yellow, orange, and purple wires. Those voltages must be within upper 3/4 limits of table. Purple wire voltage must be there always - power on or off (which is why you must always unplug a computer from wall before changing it). When computer powers on, voltages then appear on red, yellow, and orange wires - again in the upper 3/4 limits of those specs. Any power supply can spin fans and hard disk, light LEDs, and still be 100% defective. Without numbers, no one can say whether power supply is good or bad. Previous discussion that provides details on where to measure, what those limits are (you must measure in upper 3/4 of those limits), and define what is a good power supply: "Computer doesnt start at all" in alt.comp.hardware on 10 Jan 2004 at http://tinyurl.com/2t69q and "I think my power supply is dead" in alt.comp.hardware on 5 Feb 2004 at http://www.tinyurl.com/2musa Even if you don't understand what those numbers report, those numbers provide powerful facts so that others (with more knowledge) can immediately provide help. Currently you provide only enough facts to wildly speculate. Once we have established the power supply system as functional, only then can we move on to other suspects. Power supply system (which is more than just a power supply) is the foundation. First we must confirm the foundation is intact before ever considering any other possible problem. Patty wrote: Thanks for the suggestions, but as far as I'm concerned since the motherboard and CPU are so old (I figure 5-6 years) I'm not sure either would be easily replaceable even if I found out which it was that was failing. Turns out it's a Gigabyte GA686LX4 motherboard with a Pentium II 266 Mhz CPU. 32 MB RAM. As I said, she doesn't need much computer to do what she's doing. I'm figuring I've got an old 200 Mhz AT board and CPU in a case, just need a couple SIMMs, which I may be able to come with up since where I work has a number of old AT systems just sitting around unused. I figure with what we can come up with we can probably build her a similar system as what she had for no cost to her at all. Patty |
On Fri, 28 Jan 2005 23:45:51 -0800, johns wrote:
I learned the hard way to stop taking these old flakers to raise. If you build her up a junker, it will fail too, and no doubt take down her tax records and retirement account, and she will blame you and haul the thing to the XBOX PRO-TEENS who will charge her $300 just to recover her data onto a floppy. You will be in to this for the rest of your life, plus lose a friend while trying to do her a favor. Tell her to buy a DELL, and get it going for her. If she says she is starving to death, and will have to go raise camels in the desert, just smile and say, "That sounds like fun, and you can send me an email about it on your new DELL." If she needs someone to complain too, she can call DELL tech-support. They specialize in little-old-lady ( LOL) Psycho-lology, and you can get your life back. johns First, she only puts her checkbook on there not all of her tax records. She's not that computer literate. She doesn't have a retirement account. Second, she does NOT have the money to buy a new computer. Why do you think she ended up with this junker to begin with? I'm glad you think that elderly people can just quit eating in order to buy a new computer from Dell. That's not the real world. People living on just social security don't have the funds to go out an purchase new computers that have much more power than they really need. I use old computers all the time and from my experience, sometimes the old ones last longer than the newer ones (remembering my old KT7 w/RAID motherboard that died while I have a much older Biostar that is still running). If I didn't have a need for the older computers I'M using on my home network, I'd just give her one of those, they'll probably last for years. Patty |
On Sat, 29 Jan 2005 03:55:53 -0500, w_tom wrote:
Doors don't close. So they kept replacing doors. No one noticed the foundation had collapsed. Does this sounds like your computer problem? Start at step one. We must first verify the foundation. This requires an inexpensive and ubiquitous 3.5 digit multimeter. No cheaper way around this solution. We must determine which of three power supply system components is dead OR determine the entire 'foundation' (power supply system) is working. Again, we need that meter so that this is verification is accomplished in but a few minutes (reading how to do it takes many time longer than the actual measuring task). Information in these previous posts report where to measure and what numbers to expect. In short, measure voltages on the red, yellow, orange, and purple wires. Those voltages must be within upper 3/4 limits of table. Purple wire voltage must be there always - power on or off (which is why you must always unplug a computer from wall before changing it). When computer powers on, voltages then appear on red, yellow, and orange wires - again in the upper 3/4 limits of those specs. Any power supply can spin fans and hard disk, light LEDs, and still be 100% defective. Without numbers, no one can say whether power supply is good or bad. Previous discussion that provides details on where to measure, what those limits are (you must measure in upper 3/4 of those limits), and define what is a good power supply: "Computer doesnt start at all" in alt.comp.hardware on 10 Jan 2004 at http://tinyurl.com/2t69q and "I think my power supply is dead" in alt.comp.hardware on 5 Feb 2004 at http://www.tinyurl.com/2musa Even if you don't understand what those numbers report, those numbers provide powerful facts so that others (with more knowledge) can immediately provide help. Currently you provide only enough facts to wildly speculate. Once we have established the power supply system as functional, only then can we move on to other suspects. Power supply system (which is more than just a power supply) is the foundation. First we must confirm the foundation is intact before ever considering any other possible problem. While that's true, and if I hadn't already put in a different power supply (I replaced the one that was supposedly fried), I would buy the equipment to test it. But, what are the odds that two different power supplies would be bad? Two different power supplies, same result. Does that make it a power supply problem? Patty |
On Sat, 29 Jan 2005 03:55:53 -0500, w_tom wrote:
Doors don't close. So they kept replacing doors. No one noticed the foundation had collapsed. Does this sounds like your computer problem? Start at step one. We must first verify the foundation. This requires an inexpensive and ubiquitous 3.5 digit multimeter. No cheaper way around this solution. We must determine which of three power supply system components is dead OR determine the entire 'foundation' (power supply system) is working. Again, we need that meter so that this is verification is accomplished in but a few minutes (reading how to do it takes many time longer than the actual measuring task). Information in these previous posts report where to measure and what numbers to expect. In short, measure voltages on the red, yellow, orange, and purple wires. Those voltages must be within upper 3/4 limits of table. Purple wire voltage must be there always - power on or off (which is why you must always unplug a computer from wall before changing it). When computer powers on, voltages then appear on red, yellow, and orange wires - again in the upper 3/4 limits of those specs. Any power supply can spin fans and hard disk, light LEDs, and still be 100% defective. Without numbers, no one can say whether power supply is good or bad. Previous discussion that provides details on where to measure, what those limits are (you must measure in upper 3/4 of those limits), and define what is a good power supply: "Computer doesnt start at all" in alt.comp.hardware on 10 Jan 2004 at http://tinyurl.com/2t69q and "I think my power supply is dead" in alt.comp.hardware on 5 Feb 2004 at http://www.tinyurl.com/2musa Even if you don't understand what those numbers report, those numbers provide powerful facts so that others (with more knowledge) can immediately provide help. Currently you provide only enough facts to wildly speculate. Once we have established the power supply system as functional, only then can we move on to other suspects. Power supply system (which is more than just a power supply) is the foundation. First we must confirm the foundation is intact before ever considering any other possible problem. I have a multimeter, but I don't know what kind it is. I know it's a Digital Multimeter, I know it does DC voltage measurement, DC 10 Amp measurement as well as AC voltage measurement. I don't know much about this and I'm not sure how to use it or set it to use it. The book is not helpful to my "non-electrical knowledge" brain. ;o) All I know is it's a GB Instruments GDT-11 Digital Multimeter. Maybe I'll do a Google search and see if I can find some info on it to try to understand more how to use it and how it works and if I can use it to check the power supply, which I am confident that works as it should. Patty |
Power on digital multimeter. Turn selector switch to DC volts -
preferably the 20 volt range. Touch leads to points. Read voltage number from display. When done, turn meter power off. Patty wrote: On Sat, 29 Jan 2005 03:55:53 -0500, w_tom wrote: I have a multimeter, but I don't know what kind it is. I know it's a Digital Multimeter, I know it does DC voltage measurement, DC 10 Amp measurement as well as AC voltage measurement. I don't know much about this and I'm not sure how to use it or set it to use it. The book is not helpful to my "non-electrical knowledge" brain. ;o) All I know is it's a GB Instruments GDT-11 Digital Multimeter. Maybe I'll do a Google search and see if I can find some info on it to try to understand more how to use it and how it works and if I can use it to check the power supply, which I am confident that works as it should. Patty |
On 29 Jan 2005 09:33:11 -0800, w_tom wrote:
Power on digital multimeter. Turn selector switch to DC volts - preferably the 20 volt range. Touch leads to points. Read voltage number from display. When done, turn meter power off. Do you have the computer and power supply turned on when you do this? Thanks so much. I'm learning something new here. Patty |
Sometime on, or about Fri, 28 Jan 2005 23:45:51 -0800, johns wrote:
I learned the hard way to stop taking these old flakers to raise. If you build her up a junker, it will fail too, and no doubt take down her tax records and retirement account, and she will blame you and haul the thing to the XBOX PRO-TEENS who will charge her $300 just to recover her data onto a floppy. You will be in to this for the rest of your life, plus lose a friend while trying to do her a favor. Tell her to buy a DELL, and get it going for her. If she says she is starving to death, and will have to go raise camels in the desert, just smile and say, "That sounds like fun, and you can send me an email about it on your new DELL." If she needs someone to complain too, she can call DELL tech-support. They specialize in little-old-lady ( LOL) Psycho-lology, and you can get your life back. johns Any computer can die, whether old or new. That's what backups are for. Sam -- To mail me, please get rid of the BS first |
On 29 Jan 2005 09:33:11 -0800, w_tom wrote:
Power on digital multimeter. Turn selector switch to DC volts - preferably the 20 volt range. Touch leads to points. Read voltage number from display. When done, turn meter power off. I'm sorry, I hate to sound terribly blond here, but I don't understand how this works. If I'm supposed to get a reading of 12.0 here, how can I when the display is only 0.00? I think that perhaps this is the wrong kind of multimeter. Can someone please explain this to me clearly? How does this work? What am I supposed to touch the red and black leads on the multimeter to? Am I supposed to have the power supply plugged in, turned on and the computer turned on as well? Or, just the power supply turned on or none of the above? I understand that the big plastic connectors on the power supply that connect to the drives are supposed to be the 12v, right? But which are the -12v? Which are the 3.3? I am so confused here. I've never done this before. Thanks so much. I'm just thinking I should stick this power supply in another box and see if it works, that to me would be much simpler. Patty |
Dear Patty,
Put the multimeter away and have a cup of tea. Although someone here will be more than happy to type the play by play of the how to's, you should not mess around with electricity of a higher voltage. Start out with a battery 'D' cell or AA, and practice, not a potentially dangerous piece of equipment. "Patty" wrote in message .. . On 29 Jan 2005 09:33:11 -0800, w_tom wrote: Power on digital multimeter. Turn selector switch to DC volts - preferably the 20 volt range. Touch leads to points. Read voltage number from display. When done, turn meter power off. I'm sorry, I hate to sound terribly blond here, but I don't understand how this works. If I'm supposed to get a reading of 12.0 here, how can I when the display is only 0.00? I think that perhaps this is the wrong kind of multimeter. Can someone please explain this to me clearly? How does this work? What am I supposed to touch the red and black leads on the multimeter to? Am I supposed to have the power supply plugged in, turned on and the computer turned on as well? Or, just the power supply turned on or none of the above? I understand that the big plastic connectors on the power supply that connect to the drives are supposed to be the 12v, right? But which are the -12v? Which are the 3.3? I am so confused here. I've never done this before. Thanks so much. I'm just thinking I should stick this power supply in another box and see if it works, that to me would be much simpler. Patty |
On Sat, 29 Jan 2005 11:37:52 -0800, JAD wrote:
Dear Patty, Put the multimeter away and have a cup of tea. Although someone here will be more than happy to type the play by play of the how to's, you should not mess around with electricity of a higher voltage. Start out with a battery 'D' cell or AA, and practice, not a potentially dangerous piece of equipment. Well, I did a rechargeable AA battery. It tested 1.28v on the multimeter and the battery should be 1.2v so I guess that's pretty good. And, I don't drink tea, I'd much rather have an Absolute and Diet Coke. ;o) Besides, I've already helped my husband re-wire our house so I do understand something about electricity, I just don't understand how these multimeters work. Patty |
as long as you know the dangers.........
ok so then you must realize that the power must be on....only, if you pull the connector off the mainboard the PSU will not function..... if you are just testing the 12 v supply to the hard drives...which is only a small part of what the PSU supplies, then that doesn't apply. so black is ground and yellow and red are hot, each supplying a different voltage. black to black red to yellow or red on the molex connector to the HD's. But once again another 'oddity' both blacks are not 'common'. Confused yet? "Patty" wrote in message .. . On Sat, 29 Jan 2005 11:37:52 -0800, JAD wrote: Dear Patty, Put the multimeter away and have a cup of tea. Although someone here will be more than happy to type the play by play of the how to's, you should not mess around with electricity of a higher voltage. Start out with a battery 'D' cell or AA, and practice, not a potentially dangerous piece of equipment. Well, I did a rechargeable AA battery. It tested 1.28v on the multimeter and the battery should be 1.2v so I guess that's pretty good. And, I don't drink tea, I'd much rather have an Absolute and Diet Coke. ;o) Besides, I've already helped my husband re-wire our house so I do understand something about electricity, I just don't understand how these multimeters work. Patty |
Just came across a neat gizmo called an "Antec Power Supply Tester"
recommended by Tom's Hardware. Have one waiting for me at Circuit City (ordered online for instore pickup). At $10 (including tax) the price is right and it's suppose to make testing power supplies much simpler. I'm still not sure the multimeter I have is the right kind to have, but we'll see when I get the power supply tester. Thanks everyone for the suggestions. Patty |
On Sat, 29 Jan 2005 10:51:58 -0800, Sam wrote:
Sometime on, or about Fri, 28 Jan 2005 23:45:51 -0800, johns wrote: I learned the hard way to stop taking these old flakers to raise. If you build her up a junker, it will fail too, and no doubt take down her tax records and retirement account, and she will blame you and haul the thing to the XBOX PRO-TEENS who will charge her $300 just to recover her data onto a floppy. You will be in to this for the rest of your life, plus lose a friend while trying to do her a favor. Tell her to buy a DELL, and get it going for her. If she says she is starving to death, and will have to go raise camels in the desert, just smile and say, "That sounds like fun, and you can send me an email about it on your new DELL." If she needs someone to complain too, she can call DELL tech-support. They specialize in little-old-lady ( LOL) Psycho-lology, and you can get your life back. johns Any computer can die, whether old or new. That's what backups are for. Sam Yeah, and has anyone called Dell Tech Support in recent years? You get someone who barely speaks English and the first thing they tell you for any problem is your Windows is corrupted and you need to reformat and reinstall Windows. Not something I'd want to leave up to a computer illiterate old lady. Patty |
On Sat, 29 Jan 2005 12:24:25 -0800, JAD wrote:
as long as you know the dangers......... ok so then you must realize that the power must be on....only, if you pull the connector off the mainboard the PSU will not function..... if you are just testing the 12 v supply to the hard drives...which is only a small part of what the PSU supplies, then that doesn't apply. so black is ground and yellow and red are hot, each supplying a different voltage. black to black red to yellow or red on the molex connector to the HD's. But once again another 'oddity' both blacks are not 'common'. Confused yet? Well, I understand all about hots and grounds. However, with the Antec Power Supply Tester, it should make life much simpler. From what I understand from reading about it at Tom's Hardware site, you plug it into the power supply (main power plug that goes to the motherboard), it puts a load on the power supply, and then has places that allow you to check the various voltages. Sounds simple enough, hopefully I can get to Circuit City tonite to pick it up and give it a try. Then I don't have to worry about the hots, grounds and whether they are common or not. Thanks. Patty |
Patty wrote:
On Sat, 29 Jan 2005 10:51:58 -0800, Sam wrote: Sometime on, or about Fri, 28 Jan 2005 23:45:51 -0800, johns wrote: I learned the hard way to stop taking these old flakers to raise. If you build her up a junker, it will fail too, and no doubt take down her tax records and retirement account, and she will blame you and haul the thing to the XBOX PRO-TEENS who will charge her $300 just to recover her data onto a floppy. You will be in to this for the rest of your life, plus lose a friend while trying to do her a favor. Tell her to buy a DELL, and get it going for her. If she says she is starving to death, and will have to go raise camels in the desert, just smile and say, "That sounds like fun, and you can send me an email about it on your new DELL." If she needs someone to complain too, she can call DELL tech-support. They specialize in little-old-lady ( LOL) Psycho-lology, and you can get your life back. johns Any computer can die, whether old or new. That's what backups are for. Sam Yeah, and has anyone called Dell Tech Support in recent years? You get someone who barely speaks English and the first thing they tell you for any problem is your Windows is corrupted and you need to reformat and reinstall Windows. Not something I'd want to leave up to a computer illiterate old lady. Patty That usually applies to the home systems. Business system support is kept in the USA due to the fall out from the non english speaking or EASL (English As Second Language) support people. But it doesn't matter, most of Dell's support people are totally useless, clueless, and just plain ignorant. If it's not on the script, they can't fix it! And it really shames me that this is a Texas company. I know from experience, they just replaced almost every part on a dead Deall, some even twice before they finally relented and replaced the whole box. (Thank God for the extended service contract. 67 days left!) This is not the first time this has happened and we are in a small office with only 16 machines. Kinda funny though the Dell's have a poor track record and the machines that I have built keep on running without incident. Hmmmmm............ Dude! You're getting a Dud, I mean Dell! S |
On Sat, 29 Jan 2005 23:39:26 GMT, sbb78247 wrote:
That usually applies to the home systems. Business system support is kept in the USA due to the fall out from the non english speaking or EASL (English As Second Language) support people. But it doesn't matter, most of Dell's support people are totally useless, clueless, and just plain ignorant. If it's not on the script, they can't fix it! And it really shames me that this is a Texas company. I know from experience, they just replaced almost every part on a dead Deall, some even twice before they finally relented and replaced the whole box. (Thank God for the extended service contract. 67 days left!) This is not the first time this has happened and we are in a small office with only 16 machines. Kinda funny though the Dell's have a poor track record and the machines that I have built keep on running without incident. Hmmmmm............ Dude! You're getting a Dud, I mean Dell! S Yes, I am aware of that... but we were discussing an elderly lady getting a Dell for a home use system, not a business computer. Most tech support has gone downhill in recent years, and not just with Dell. Patty |
Patty wrote:
On Sat, 29 Jan 2005 23:39:26 GMT, sbb78247 wrote: That usually applies to the home systems. Business system support is kept in the USA due to the fall out from the non english speaking or EASL (English As Second Language) support people. But it doesn't matter, most of Dell's support people are totally useless, clueless, and just plain ignorant. If it's not on the script, they can't fix it! And it really shames me that this is a Texas company. I know from experience, they just replaced almost every part on a dead Deall, some even twice before they finally relented and replaced the whole box. (Thank God for the extended service contract. 67 days left!) This is not the first time this has happened and we are in a small office with only 16 machines. Kinda funny though the Dell's have a poor track record and the machines that I have built keep on running without incident. Hmmmmm............ Dude! You're getting a Dud, I mean Dell! S Yes, I am aware of that... but we were discussing an elderly lady getting a Dell for a home use system, not a business computer. Most tech support has gone downhill in recent years, and not just with Dell. Patty Yes Patty, I know that, I was commenting on the fact that Dell just sucks in general. Regardless if it is for a 5-year old kid, or a grandmother, Dell sucks out loud. I guess you missed the point about home built machines being better? Kinda funny though the Dell's have a poor track record and the machines that I have built keep on running without incident. Hmmmmm............ Couldn't be more obvious! (almost agreeing with you if it were) You know DISCUSSION includes personal experiences so others can draw on it and make their own conclusions, or does your brain not work that way? Now off you go to sift through yours and everyone you know's junk pile to hopefully come up with something that works. Good Luck, HTH, GFIA S |
On Sun, 30 Jan 2005 03:40:49 GMT, sbb78247 wrote:
Kinda funny though the Dell's have a poor track record and the machines that I have built keep on running without incident. Hmmmmm............ While for the most part, this is true, most computers (even homebuilt) are only as good as the parts that comprise them. I once built the computer from hell. Yes, that thing gave me nothing but problems. After much fooling around with it, upgrading BIOS, tweaking, I finally got it mostly stable. The mainboard was an ABIT KT7 w/RAID (now known as the bad capacitor boards) and I finally removed it when the capacitors began to look iffy and another system with the same board that I had built had already died, and I now run a much more dependable system. Sometimes you never know, you try to buy what you think is good and it doesn't always turn out that way. However, when you've built it yourself you only have yourself and maybe these knowledgeable folks in these newsgroups as your tech support (which can be MUCH better than Dell or other tech support). You know DISCUSSION includes personal experiences so others can draw on it and make their own conclusions, or does your brain not work that way? I was just pointing out that we were considering a different situation. I do remember when Dell out of the country tech support did handle business computers. Where I work, one of the ladies called Dell support and that's exactly what she was told, so she did reinstall Windows. What a mess. Everything on that system needed to be reconfigured (network logins, etc.) and she lost all her programs as well which needed to be reinstalled. She did not know this would happen. Since it's a small company, we do not have an IT department (only 4 employees total, real small). I told her next time she had a problem to call me and I'd help her work on it. Now off you go to sift through yours and everyone you know's junk pile to hopefully come up with something that works. Yeah, I'm sure we'll come up with something. This lady doesn't need much. Since she was running a 266Mhz system with only 32MB RAM (and it was sufficient for her needs) almost any old computer (better than a 486) will more than likely do well for her. Besides, I have lots of old junk I'd like to get rid of... don't you? vbg Btw, I have an old modem in this system now, that I got from who knows where, (56K modem) and after searching around, found drivers for it that work and it's used for faxing. So, old "junk" can be useful at times too. ;o) Good Luck, HTH, GFIA Thanks. Much appreciated. Patty |
Patty wrote:
On 29 Jan 2005 09:33:11 -0800, w_tom wrote: Power on digital multimeter. Turn selector switch to DC volts - preferably the 20 volt range. Touch leads to points. Read voltage number from display. When done, turn meter power off. Do you have the computer and power supply turned on when you do this? w_tom's directions are a little too simple for you. You could accidently produce some smoke if you use the probes wrong. I think you need a little work on the basics first ... try to master the definitions of voltage, current, resistance, and power. http://www.howstuffworks.com/ would not be a bad place to start. Type "electricity" into the friendly box so as to reach http://science.howstuffworks.com/electricity.htm Thanks so much. I'm learning something new here. Patty |
You measured the battery at 1.28 volts. You have
demonstrated how that multimeter works. As long as selector switch stays in DC volts, then nothing exposed inside the computer touched by those meter probes will be damaged and nothing exposed inside that computer will damage the meter. Notice colored wires from power supply to motherboard. Measure from each color wire (using red meter lead) to black wire (using black meter lead). Best place to measure is to stick meter lead into that white nylon connector where each wire terminates at motherboard. Now when computer power is off but connected to wall receptacle, still, +5 volts appears on purple wire. No other voltages appear. When power switch is pressed, all those other voltages should measure in spec. The Antec power supply tester does not provide useful information. It can report a power supply as defective BUT will not report the power supply good. Your power supply could output voltages, but not enough to meet specs. Then that Antec tester would report a defective supply as good. Those who never learned basic electricity will often recommend that overpriced power supply tester rather than learn how a meter works. As you have demonstrated with the battery, it is not difficult. There is no faster solution to testing power supplies than using a meter. Never disconnect any wires inside that computer to test the supply. Just touch leads to ends of colored wires and read voltages. Best test of a power supply is under load - connected to a computer. Power supply tester does not provide that load. Again, a chart with numbers and wire colors is listed in "I think my power supply is dead" in alt.comp.hardware on 5 Feb 2004 at http://www.tinyurl.com/2musa Your voltages must measure in the upper 3/4 of those limits. Any confusion: then post those numbers here. Patty wrote: Well, I did a rechargeable AA battery. It tested 1.28v on the multimeter and the battery should be 1.2v so I guess that's pretty good. And, I don't drink tea, I'd much rather have an Absolute and Diet Coke. ;o) Besides, I've already helped my husband re-wire our house so I do understand something about electricity, I just don't understand how these multimeters work. Patty |
sbb78247 wrote:
Good Luck, HTH, GFIA Go find it anywhere? Georgia Food Industry Association? Gerald R. Ford International Airport? Go forth in arrogance? |
On Sun, 30 Jan 2005 08:28:02 -0500, w_tom wrote:
The Antec power supply tester does not provide useful information. It can report a power supply as defective BUT will not report the power supply good. Your power supply could output voltages, but not enough to meet specs. Then that Antec tester would report a defective supply as good. Those who never learned basic electricity will often recommend that overpriced power supply tester rather than learn how a meter works. As you have demonstrated with the battery, it is not difficult. As far as I understand from reading the info at Tom's Hardware, the Antec ATX Power Supply Tester allows you to check the various voltages using a meter. This is quoted from: http://www4.tomshardware.com/column/2001101 "The Antec ATX Power Suppy Tester is a helpful gadget, as it allows testing of the power supply with a built-in 25W 5.4 ohm load to generate steady output. The ATX Power Supply Tester also has the ability to put a meter on the connector to check the +5V, +3.3V and the 12V voltage output. This, along with my volt meter, have become two of the most important items in my tool case." Since it only cost $10, I still plan to try it. Patty |
On Sun, 30 Jan 2005 08:28:02 -0500, w_tom wrote:
Notice colored wires from power supply to motherboard. Measure from each color wire (using red meter lead) to black wire (using black meter lead). Best place to measure is to stick meter lead into that white nylon connector where each wire terminates at motherboard. Now when computer power is off but connected to wall receptacle, still, +5 volts appears on purple wire. No other voltages appear. When power switch is pressed, all those other voltages should measure in spec. I got +4.99 on the purple. But I can't seem to get the others to work. I can't get any reading with the power supply connected to the motherboard, I think my probes are too big to fit in the backside of the connector. I got the +4.99 with the motherboard disconnected from the power supply and by putting the red probe in the purple and the black probe in the closest black wire in the end of the connector where it would attach to the motherboard. Power supply plugged in and turned on, computer switched off, of course. Please forgive my questions as I am a novice at checking power on a computer. Give me a wall socket and I'm ok. ;o) Patty |
Patty wrote: with the Antec Power Supply Tester, it should make life much simpler. From what I understand from reading about it at Tom's Hardware site, you plug it into the power supply (main power plug that goes to the motherboard), it puts a load on the power supply, and then has places that allow you to check the various voltages. Sounds simple enough, hopefully I can get to Circuit City tonite to pick it up and give it a try. If the mobo didn't work even with a new PSU, maybe the mobo has been zapped or it has bad capacitors (see www.badcaps.net) in its voltage regulator (long row of capacitors between that long tan slot in back and the rear connectors -- if any are bulging or leaking on top, they may all be bad). PSU testers are so bad that they'll say that a PSU is OK even if it's voltages are all way off. I had one do that even though the +12V rail was too low to make the HD spin. It makes no sense for you to buy a PSU tester because you already have a digital multimeter that's a lot, lot more accurate.. All you need is a paperclip to turn on the PSU by shorting the green wire (pin 13) to any black wire (pin 14 or 15 will do) plus maybe something to load down the PSU, like an HD or a couple of resistors. The +5V can be loaded with a 5-10 ohm resistor rated for at least 10 watts and connected across red and black wires (some PSUs won't even start without a load on the +5V). The +12V can use 10-20 ohms, rated at least 20W and connected across yellow and black wires. A working mobo can be the load instead, and it's OK to short the green wire to ground even when the mobo is attached, or you can blip the two mobo pins that normally connect to the power button. |
Patty wrote:
On Sun, 30 Jan 2005 08:28:02 -0500, w_tom wrote: I can't get any reading with the power supply connected to the motherboard, I think my probes are too big to fit in the backside of the connector. Use some slender conductors such as paperclips to reach inside the molex connnector, then touch your test leads to those conductors. Radio Shack's #270-354 Alligator Clip Adapters http://www.radioshack.com/product.as...t%5Fid=270-354 are useful in this context. Don't accidently short across the contacts whose voltage you are testing or you may have some unwelcome smoke or a blown fuse. |
On Sun, 30 Jan 2005 17:09:47 GMT, Matt wrote:
Patty wrote: On Sun, 30 Jan 2005 08:28:02 -0500, w_tom wrote: I can't get any reading with the power supply connected to the motherboard, I think my probes are too big to fit in the backside of the connector. Use some slender conductors such as paperclips to reach inside the molex connnector, then touch your test leads to those conductors. Radio Shack's #270-354 Alligator Clip Adapters http://www.radioshack.com/product.as...t%5Fid=270-354 are useful in this context. Don't accidently short across the contacts whose voltage you are testing or you may have some unwelcome smoke or a blown fuse. Well, I went ahead and used the power supply tester. I had already gotten +4.99V on the purple with just using the meter. With the tester, I got +5.16V on the +5V, +11.92V on the +12V, and +3.4V on the +3.3V. (Now that I think of it, I remember these types of numbers when I used to have the power supply in my system and checked it using MBM5.) Can I assume now that the power supply is ok? Or should I try to test more wires by following your instructions? I really don't want to short out my power supply, I may need it in the future. It's an Enlight 300w that originally came with my case (was replaced with an Enermax 350w.) I'm still thinking it's the motherboard that has a problem since it didn't work with its original power supply (which I don't have since the person they took the computer to in the first place said it was fried and kept it... yeah right) and this one is my own. I still think two different power supplies, same result... dead motherboard or CPU. Being an owner of two Abit KT7 motherboards, I know all about bad capacitors and how to recognize them. ;o) Thanks much for your help. Patty |
Patty wrote:
On Sun, 30 Jan 2005 03:40:49 GMT, sbb78247 wrote: Kinda funny though the Dell's have a poor track record and the machines that I have built keep on running without incident. Hmmmmm............ While for the most part, this is true, most computers (even homebuilt) are only as good as the parts that comprise them. I once built the computer from hell. Yes, that thing gave me nothing but problems. After much fooling around with it, upgrading BIOS, tweaking, I finally got it mostly stable. The mainboard was an ABIT KT7 w/RAID (now known as the bad capacitor boards) and I finally removed it when the capacitors began to look iffy and another system with the same board that I had built had already died, and I now run a much more dependable system. Sometimes you never know, you try to buy what you think is good and it doesn't always turn out that way. However, when you've built it yourself you only have yourself and maybe these knowledgeable folks in these newsgroups as your tech support (which can be MUCH better than Dell or other tech support). You know DISCUSSION includes personal experiences so others can draw on it and make their own conclusions, or does your brain not work that way? I was just pointing out that we were considering a different situation. I do remember when Dell out of the country tech support did handle business computers. Where I work, one of the ladies called Dell support and that's exactly what she was told, so she did reinstall Windows. What a mess. Everything on that system needed to be reconfigured (network logins, etc.) and she lost all her programs as well which needed to be reinstalled. She did not know this would happen. Since it's a small company, we do not have an IT department (only 4 employees total, real small). I told her next time she had a problem to call me and I'd help her work on it. Now off you go to sift through yours and everyone you know's junk pile to hopefully come up with something that works. Yeah, I'm sure we'll come up with something. This lady doesn't need much. Since she was running a 266Mhz system with only 32MB RAM (and it was sufficient for her needs) almost any old computer (better than a 486) will more than likely do well for her. Besides, I have lots of old junk I'd like to get rid of... don't you? vbg Btw, I have an old modem in this system now, that I got from who knows where, (56K modem) and after searching around, found drivers for it that work and it's used for faxing. So, old "junk" can be useful at times too. ;o) Good Luck, HTH, GFIA Thanks. Much appreciated. Patty 56K internal??? My fax modem is a 28k external - you must really be up with the times. I just sold the majority of my old junk around Christmas to a guy that wanted a system for his kid, P4/1.7, 80g hd, 845 based mobo, antec case, 52x cdrw, 512mb mem, basically a hotrod from 4 years ago. They were happy and I got some coin out of the deal. S |
No reason to apologize. You are doing things that even
computer assemblers fear to learn. That battery measurement was so simple. You did something that many computer assemblers fear to do and then say it was all unnecessary - which is why they also purchase insufficient power supplies costing only $25 or $40. In short, I am pleased you instead want to be smarter. The purple wire was 5.0 volts. But when you press the power switch, no other voltages appear. No problem. As those previous newsgroup posts noted, the motherboard controller turns on power supply. So we still do not disconnect any wires. We measure voltage on the Green wire. This is a signal - called Power On# - that tells PSU to power up. Put that meter on green wire to measure more than 0.8 volts - probably 1.8 or more. When power switch is pressed and released, that green wire voltage drops to 0.8 volts. We have just tested other two components of power supply system. Let's assume that **green wire voltage does not drop**. Now we suspect the other two power supply 'system' components. First verify the power supply switch. Is it even making a connection? Does it really switch? Numerous ways to answer that question. One is to use finer wires to connect meter probes into switch wire connector. Then monitor that voltage as switch is pressed and released. Obviously that voltage will change in response to switch pressed and released - if switch works. Other way is to disconnect the switch cable from motherboard. Then use meter's continuity tester (or put it in low ohms) to see resistance drop to zero and go to maximum as switch is pressed and released. Some meters have a continuity setting so that it beeps when leads are shorted together; makes it easier to detect continuity. Third way is to disconnect switch from motherboard, monitor voltage on that green wire, and then short the two motherboard pins that connect to switch. If motherboard controller is working, then that green wire voltage should change in response to those shorted 'switch connector' pins. Notice how quickly we isolate the problem to specific components without doing all this removing and swapping power supplies. A power supply tester cannot test power switch or motherboard's power supply controller - two other components of the power supply 'system'. Also an intermittent connection or wire might not be detected by moving things too much. Multimeter accomplishes a complete test without breaking any wire connections and without accidentally 'fixing' an intermittent connection. Now let's assume the **green wire voltage does change**. Monitor red, yellow, and orange wire voltages as power cord is disconnected and reconnected, and then power switch is pressed. You are looking for voltages that rise up to their 3.3, 5, or 12 for 0.4 to 2.0 seconds. Again I reference those previous posts that noted this test. Power supply turns on, then monitors those voltages. If any one voltage does not appear, then all other voltages are turned off internal power supply functions (an essential function that is sometimes missing in those discount $25 and $40 power supplies). If motherboard controller does tell power supply to turn on (green wire voltage changes when power switch is pressed), then which voltage (red, yellow, and orange wire) does not turn on? More important information. Procedure is stepping us right to the 'reason for failure' - and still we avoided changes inside the computer and never needed the power supply tester. Patty wrote: I got +4.99 on the purple. But I can't seem to get the others to work. I can't get any reading with the power supply connected to the motherboard, I think my probes are too big to fit in the backside of the connector. I got the +4.99 with the motherboard disconnected from the power supply and by putting the red probe in the purple and the black probe in the closest black wire in the end of the connector where it would attach to the motherboard. Power supply plugged in and turned on, computer switched off, of course. Please forgive my questions as I am a novice at checking power on a computer. Give me a wall socket and I'm ok. ;o) Patty |
On Sun, 30 Jan 2005 19:12:37 GMT, sbb78247 wrote:
56K internal??? My fax modem is a 28k external - you must really be up with the times. I just sold the majority of my old junk around Christmas to a guy that wanted a system for his kid, P4/1.7, 80g hd, 845 based mobo, antec case, 52x cdrw, 512mb mem, basically a hotrod from 4 years ago. They were happy and I got some coin out of the deal. S Oh, I wish you could see the boxes of junk I have. Would you believe an old 120MB hard drive? Yep, it was top of the line in its day. I got a 386SX board in a box if anyone wants it. ;o) This computer I'm looking at is turning out to be quite a dinosaur too. Just checked the hard drive. Seagate Medalist Pro 2520 (2.5Gb) so, I think the ole 200Mhz might just work out fine for her. I'm gonna stick a Diamond 4MB video card in it and floppy drive and see if it will boot up to a floppy. Then we'll go from there. Darn, I gotta get rid of this old junk! ;o) Patty |
Previously noted was that a meter cannot harm power supply.
Why? Intel specs only repeat what was industry standard even 30 years ago. Take all outputs from the power supply. Short them together. Power on supply. Power supply still cannot be damaged. If you perform that test and suffer damage, then you have identified a power supply that was defective when it left the factory and was probably also missing other components necessary for computer hardware safety. That's right. Even a shorted power supply must never be damaged as was defacto standard so many decades previous. Don't worry about shorting PSU because shorts should cause no damage to supply. Meter selected to DC volts also will not be damaged. Just don't touch anything inside the AC power cord or inside the case that says "Danger". Worry more about your own body static electricity. Static electricity is far more dangerous to computer. Patty wrote: Well, I went ahead and used the power supply tester. I had already gotten +4.99V on the purple with just using the meter. With the tester, I got +5.16V on the +5V, +11.92V on the +12V, and +3.4V on the +3.3V. (Now that I think of it, I remember these types of numbers when I used to have the power supply in my system and checked it using MBM5.) Can I assume now that the power supply is ok? Or should I try to test more wires by following your instructions? I really don't want to short out my power supply, I may need it in the future. It's an Enlight 300w that originally came with my case (was replaced with an Enermax 350w.) I'm still thinking it's the motherboard that has a problem since it didn't work with its original power supply (which I don't have since the person they took the computer to in the first place said it was fried and kept it... yeah right) and this one is my own. I still think two different power supplies, same result... dead motherboard or CPU. Being an owner of two Abit KT7 motherboards, I know all about bad capacitors and how to recognize them. ;o) Thanks much for your help. Patty |
Windows. Not something I'd want to leave up to a computer illiterate old lady. DELL swears they have free on-site tech support :-) Seriously, you are going to regret this one !!! johns |
On Sun, 30 Jan 2005 14:36:29 -0500, w_tom wrote:
Let's assume that **green wire voltage does not drop**. Now we suspect the other two power supply 'system' components. First verify the power supply switch. Is it even making a connection? Does it really switch? Numerous ways to answer that question. One is to use finer wires to connect meter probes into switch wire connector. Then monitor that voltage as switch is pressed and released. Obviously that voltage will change in response to switch pressed and released - if switch works. Switch turns on the cpu fan, case fan, and power led light. The power supply fan also comes on when the computer is switched on. I think I'm done fooling with this thing. I think the power supply is fine (it was when I last used it) and everything else has checked out fine on it. I'm still thinking it's a motherboard or cpu problem. Had a similar problem once when I built a new system, nothing on power up except fans. Turns out motherboard was shorting to case, a quick fix solved that problem. Since this motherboard has been in the case for a few years, I'm guessing something else is shorting out on it perhaps. For what the equipment is (at least 5-6 years old), it's just not worth pursuing any further. Thanks for all your help. I'll print out the info you've given me and put it in my toolbox for future reference. I'm happy I've learned something about using a meter for testing. :o) Patty |
Patty wrote:
On Sun, 30 Jan 2005 19:12:37 GMT, sbb78247 wrote: 56K internal??? My fax modem is a 28k external - you must really be up with the times. I just sold the majority of my old junk around Christmas to a guy that wanted a system for his kid, P4/1.7, 80g hd, 845 based mobo, antec case, 52x cdrw, 512mb mem, basically a hotrod from 4 years ago. They were happy and I got some coin out of the deal. S Oh, I wish you could see the boxes of junk I have. Would you believe an old 120MB hard drive? Yep, it was top of the line in its day. I got a 386SX board in a box if anyone wants it. ;o) This computer I'm looking at is turning out to be quite a dinosaur too. Just checked the hard drive. Seagate Medalist Pro 2520 (2.5Gb) so, I think the ole 200Mhz might just work out fine for her. I'm gonna stick a Diamond 4MB video card in it and floppy drive and see if it will boot up to a floppy. Then we'll go from there. Darn, I gotta get rid of this old junk! ;o) Patty Oh yea? Well top this! I have a couple of 286s up in the attic! one is a blazing 12 mhz and the other is a 20! I think I still have isa video for them and add in controller cards for the monsterous 40 mb hd! and if i look around I think I still have some old 5-1/4 and possibly some 8" drives around. Also, I think in the storage room at my parents house, they still have an old IBM PC jr.! 8086 cpu and no ram to speak of!!!!! Oh wait, I found an 8088 in my attic. S |
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